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Louise S
Highland Lakes, New Jersey

Last Minute trip

5.0 of 5 bubblesReviewed Aug 24, 2019
We booked a last minute trip as we got a great deal on flights to St Martin and FS hotel. When we arrived we immediately welcomed with a Ting with a Sting and cold towels. We received an upgrade to a larger room. When we got to our room, we had a welcome tray of sweets and soft drinks for the kids and wine and fruit. Our stay was magical. The restaurants, beach and snorkeling were great. The staff gave us tips for day trips, local restaurants and points of interest.
Date of stay: September 2018
Room Tip: ocean view
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review
Responded Aug 26, 2019
Dear Louise S,

We're so grateful that you decided to take a last minute trip to Anguilla. I'm so pleased to know that you and your family had a magical experience from start to finish. I hope you were able to enjoy some of our recommendations.

We look forward to welcoming you back soon.

Best wishes,
Jose Adames
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 24, 2019 via mobile

From the moment you land in st marteen and take the ferry over to Anguilla you will be stunned by the views of the water and mountains and surprised by the very friendly service of the ferry/taxi employees. We were so surprised by the genuine people we encountered on our way over to the resort. They truly just want to help you make it to wherever you are going and they really set the tone for the rest of our trip. So thank you to everyone over at the ferry’s!

After you ferry over which is about a 20-30 minute ride, you will need to take a taxi over to the resort which is about a 10-15 minute ride. One of the employees of the ferry services walked us over to a taxi where we met Harold. 5 stars for Harold as well! He is a very friendly and sweet older gentleman who gave us a ride to the four seasons. He made us feel comfortable and he gave us his card Incase we wanted to venture the island and he told us to call him anytime and he’d be more than happy to assist.

Once we arrived at the resort we were truly blown away by the view. The front desk is open to the ocean and it’s just beautiful. When you check in you are welcomed with a complimentary rum punch in these super cute little barrels.

We stayed at the resort for 6 nights and our stay was nothing short of amazing ! Our favorite places to hang were the sunset lounge, the adult pool and the half shell bar/beach. The resort itself is breathtakingly beautiful but the employees and service are what really stood out for us and made our stay so special! My fiancé and I got engaged on our first night there and we wanted to thank everyone for making it so extra special!

First we wanted to thank the whole events team, especially Melisha who is the events manager. She made sure our engagement was perfect and it truly was. She even sent a complimentary bottle of champagne to our room with a heartfelt note to congratulate us again. Also shout out to Jerome who was our photographer who captured the moment so perfectly!

We wanted to thank James from IT who was able to provide us with a new SD card for our camera because ours stopped working. Thanks for saving the day so we could capture the beauty of the island!

Shaq made our engagement night unforgettable! We had dinner at sunset lounge right after the proposal and he congratulated us with champagne and he even told the live entertainer that we just got engaged and he dedicated and sang a song to us. During the song multiple servers came over and surprised us with a dessert plate with a sparkler candle ! Everything was so perfect that night ! Thank you Shaq and thank you to Omale360 who was the live entertainment. He was our favorite by far!!!

Caroma is the bartender at the half shell bar and she was the best ! She will create you the perfect cocktail based on your likes and personality. She even created the cocktail we plan to use for our wedding and wrote down the exact ingredients for it. Thank you Caroma!

Thank you to Chef Delano down on Meads Bay Beach! We came right before they were closing up and they had sold out of all of their crayfish but once Chef Delano saw how sad we were, he worked some type of magic and was able to make us a plate of crayfish! He is so nice and a great asset to the resort! Thanks Chef Delano:)

Thank you to Lashaina for sending us over a dessert plate to congratulate us after our breakfast at Coba and thank you to Sharlin for singing us a song at the table!

Thank you to Dean who is the manager at half shell! On the second day I was stung by fire coral (watch out for that on the rocks!) and Dean brought me the most beautiful plate of fresh aloe to help with the burning.

Thank you to Chuck in security for giving us a tour of the whole island !!

Some of the other amazing employees we wanted to thank were Khalida (front desk), Tre (half shell supervisor), Jeison and Santiago (adult pool), Jacklyn and Tweety (sunset lounge managers) , and schooly (half shell)

I can’t forget to thank our taxi driver again ! We loved our taxi driver Harold so much that we requested for him to drive us back to the ferry when we were leaving the island. We told him we got engaged and he sang “can’t help falling in love” to us and it was so sweet. Thanks Harold!!

Thank you to everyone for making our stay unforgettable!!! We can’t wait to return to Anguilla- tranquility wrapped in blue💙

-Paige&Jason



Date of stay: August 2019
Trip type: Traveled as a couple
3  Thank pdigiaco15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded August 26, 2019

Dear Paige and Jason,

It's such a joy to read about your unforgettable experience with us. Congratulations again from all of us on your engagement! We're honored that we were apart of such an important occasion.
Thank you so much for mentioning by name all those who made your stay extraordinary. I love that Caroma created a cocktail that you will be using for your wedding. These details are what we're all about.

We hope to welcome you both back on your wedding anniversaries and other celebrations.

Thank you for choosing Four Seasons Anguilla.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2019

Although this was my first time visiting Angulla, it will probably not be my last. The Four Seasons Anguilla is a beautiful property that illustrates the idea of a "relaxing vacation". Great property! Picturesque views! Wonderful accommodations! Great Staff!

Date of stay: August 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank mmontg23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded August 16, 2019

Dear mmontg23,

It's great to know you'll be returning to Anguilla now that you've have your first experience at the Four Seasons. Thank you for highlighting your favorite things about the resort.

We look forward to welcoming you back for another "relaxing vacation"!

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

My expectations were high given the very high prices of the resort. The room was spectacular as was housekeeping. Breakfast buffet was good; the fruit market was outstanding. The main pool was nice and never crowded. However, there were a little too many disappointments for me to give 5 stars. I had to ask 3 times over a 24 hour period to get bathrobes. Sometimes we had good service. Other times, we were virtually ignored, like our last day at the pool. It took 25 minutes and 3 requests to remind them about a single drink. We went to the sushi lounge on our last night. Waitress ignored us and I had to hunt for someone to pay. Sushi was good, menu was very limited. We also ate at the casual grill restaurant. Mahi Mahi and fried chicken was $100 and below average. Food and drink offerings were very expensive, choices limited and the offerings were just ordinary.Taxis are ridiculously expensive. The resort should have a shuttle service, even if it's not free, it would be convenient. You are taken to property's front entrance by golf cart and that's it. We went to a fantastic Mexican restaurant off property which was a 3 minute walk, which was not ideal for 2 females having to walk in the road with part of the road completely dark and devoid of streetlights. Same thing with going to another good restaurant; paid $40 for a taxi or could walk back on a pitch black beach. Finally, in traveling back to St. Martin there should be a package that the resort offers - hotel to airport.

Date of stay: August 2019
4  Thank Rhonda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded August 16, 2019

Dear Rhonda,

We certainly appreciate your stay and the time you took to share your experience. I am very disappointed to read that your service experiences did not meet your expectations of a Four Seasons Resort and for this I sincerely apologize.

I have sent you a private message and look forward to hearing back.

Sincerely,
Jose Adames
General Manager

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Reviewed August 12, 2019

Had an excellent stay at the resort. Everything about the property was great but best part was the service. The employees were very friendly and provided great attention all around. Would highly recommend this resort. Great location, great beaches and lots of fun things to do.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank boblud59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded August 13, 2019

Dear Robert L,

Thank you for taking the time to recognize our staff, as they genuinely embrace the service culture and take pride in delivering an unforgettable experience.

We truly appreciate your high regards and look forward to your next visit.

Best wishes,
Jose Adames
General Manager

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Reviewed August 12, 2019

These guys went the extra mile to make our stay seamless so all we had to worry about was enjoying the smirking and water ! They arranged transport on off the island and were there to help with any questions, resterant recs etc. Facility is spotless.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank sarahc11590
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded August 13, 2019

Dear Sarah C,

What a pleasure to read about how our staff went the extra mile to make your vacation simply flawless. We strive for perfection and always seek to anticipate the needs of our guests and are always happy to hear when we make a positive impact to your experiences.

We hope to welcome you back in the near future.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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