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Reviewed May 1, 2019 via mobile

Let me start by saying WOW!!!! Just Wow!!!!
We were booked in a one bedroom suite and upgraded to a two bedroom villa. By far the most amazing accommodations that we have seen. We have traveled all over to Belize, Paris, Rome, Cayman Islands, Jamaica, but Anguilla has the most amazing accommodations. I've read plenty reviews.. I even saw a lady on here ragging the Villas, Furniture the lobby… She is absolutely out of her mind !!!! this place is more than amazing it’s more than over the top and for people who appreciate great service you will be pleased!!!
We are here right now in the moment as we speak. And I do not have one complaint!! We will definitely come back with a group or family it is well worth it.✈️I don’t have many pictures to post right now but I will post a Nother review after our seven days.

Date of stay: May 2019
1  Thank JessFost1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded May 3, 2019

Dear jessicaf352,

Happy birthday! And thank you for choosing us to celebrate your special occasion. We're thrilled to read that you are loving your villa and the service. Enjoy the rest of your stay and as always, please let us know if you need anything.

It's wonderful to know you will definitely come back with a group/family and we can't wait for that. I look forward to your post-stay review.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

Truely Amazing experience! Great place for families! Couldn’t be more satisfied! The resort looks exactly like it does online! Beaches are Beautiful. Food was excellent. The service is outstanding. Highly recommend staying in the villas!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank Passenger22168823871
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded April 30, 2019

Dear Passenger22168823871,

We're thrilled that you had a truly amazing experience.We agree that the resort is perfect for families, villas are a great option when traveling with a group. It's great to know you enjoyed the beaches, food and most importantly, the service.

We hope to welcome you back soon.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

Magnificent grounds and views. Staff is warm & friendly. Bar, pool & restaurant are top notch. The staff that works poolside are wonderful! They pamper and take care of you in style. Don't miss the beautiful and relaxing place.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank Q4795GVfrankc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded April 30, 2019

Dear Q4795GVfrankc,

We love to pamper our guests, I'm so happy to hear you were well taken care of during your visit. We look forward to your return to paradise.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019 via mobile

To write this review. However we believe it must be done because we felt that this property no matter how beautiful the location and the views is not up to service par of the other Four Seasons we have stayed as stayed by other reviewers. When we vacation we go all out and pretty much only stay at FS if a property is available in our location. We have traveled quite extensively and we always do luxury. We work hard for it and when we do our vacations and spend the $$$ that we do we expect a certain level of service.

This property needs a bit of Botox not a complete face lift but some work. Front desk is dark very very dark for such a Caribbean property. The front area also needs to step up the furniture game looks worn out and a bit dated. When you arrive It is almost like going into a box. They also have these really weird curtains by the sit area which makes it look just drab. We have been to many - FS Maui and Costa Rica and those lobbies make an impression as soon as you walk in. The FS Orlando makes you feel like family and their lobby is beautiful.

It is not impressive really until you make your way to the Sunset Lounge. We understand this property used to be the Viceroy and they might be hopefully going through some type of remodel in the future?

We rented one of the 4 bedroom villas - the villa was great except their was very little character to the villa it was basically a whole lot of restoration hardware looking furniture(yawn)in very muted color-ways of black/gray/white. Just there nothing spectacular. No pop of color anywhere just big old white boxes on top of each other. Non the less beautiful but just kind of basic. We had cracked mirrors and worn out mirrors in both bathrooms. Furniture in living area was just plain worn out. Yes might sound really petty but when your paying almost 7,000 a night for a living area for 6 days you want it to look nice. The outdoor pool and hot tub were nice. Thought the heat on the hot tub was never warm but cold. The views incredible.

The food not great. There is no kind of presentation flavor which one expects when the FS with food with room service by the time you get your stuff most of it is not warm. We had to send some items back because some of the dishes were not cooked all the way. Buffett meh. Your kind is stuck there for breakfast for lunch and dinner do venture out. The sunset lounge was good some really nice cocktail options. We did not eat at the lounge. Do yourself a favor and check out some of the culinary delights on the island. Vega, Mangos, the restaurant in the Malliohana. Just to name a few.

Service was a hit or a miss depending on what day. Some days service with a smile some days it just was just whatever. Some staff members were great some not so great. When staying at FS we are used to everyone greeting you by name and anytime you go by the valet and the front desk their is a greeting. Here not so much. Sometimes yes sometimes no. We get island time we really do but this won’t beyond island times it was almost like there was an indifference and some(not all) of the staff members just looked bored. The service was just blah. There was no proactive approach to anything, there was something missing from this FS property. At other FS their is always an approach to go beyond to help and plan things. The one thing that was done correctly was the arrival of nice tid bits left for my daughter and the Easter egg they brought for her on Easter Sunday. The boutique is one of the worst we have seen at FS properties. Selection poor and
we know the merchandise is already overpriced but this went beyond. No magazines, very little items needed for emergencies and not a huge selection of things. Do not forget anything but there are some grocery stores near by to pick up items if you do. Not a walking area unless doing it on the beach.

My husband I could not put a finger on what the personality of this property was, we left with a meh feeling. A feeling we have never had leaving a FS property. Unfortunately this made it into a 4 star experience for us instead of a 5 star. Hopefully things will iron out because the location on cliff, views, beach are amazing.

Date of stay: April 2019
Trip type: Traveled with family
5  Thank mjb125
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded May 6, 2019

Dear mjb125,

We certainly appreciate your stay and appreciate the time you took to share your experience on TripAdvisor, I am very disappointed to read that your service experiences did not meet your expectations of a Four Seasons Resort. I have sent you a private message to further discuss your experience.

We look forward to hearing from you.

Sincerely,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019 via mobile

My wife and I along with two other couples traveled to Anguilla for the first time this week and chose the Four Seasons.

The hotel and grounds are spectacular but what really sets the hotel apart is the staff. Santiago at the Adults pool, Brusi on the beach, and many others have gone out of their way to make our stay exceptional.

The rooms are beautiful. We booked a Deluxe Oceanview Suite. The only difference between this and the standard Suite is a half bath. Our friends had a standard ocean view suite and their view was much better than ours. Ours 209 looks out on the family pool with a sea view and is nice but not as good as their standard Ocean RM 102 view.

Pools and amenities are outstanding. Spa is small but well done and treatments are great.

Highly recommend.

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank E5724QOdouglass
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jose_Adames, General Manager at Four Seasons Resort and Residences Anguilla, responded to this reviewResponded April 29, 2019

Dear E5724QOdouglass,

Thank you, your wife and group of friends for choosing Four Season Anguilla. We're pleased to hear that you had an exceptional stay and we appreciate you mentioning that our staff and service is what really sets us apart from other hotels. I'll be sure to share your comments with Santiago and Brusi.

We look forward to your next couples' getaway visit. See you soon.

Best wishes,
Jose Adames
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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