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“FIRST CLASS”

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Four Seasons Resort and Residences Anguilla
Ranked #4 of 13 Hotels in West End Village
Certificate of Excellence
Mound, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“FIRST CLASS”
5 of 5 bubbles Reviewed March 27, 2014

As a former group sales manager for 4 diamond (AAA rated) hotels, I consider myself fairly picky. I recently stayed in one of the townhouses at the Viceroy; Seacliff 138. It was beautifully appointed and accommodated my group of 11 in first class luxury. The rooms were elegantly decorated and consistent with the general decor and ambience of the resort. Details like thick, thirsty towels, fine down pillows and comforters, soft Egyptian cotton sheets covering soft but firm mattresses were consistent with a 5 star facility. I couldn't help but notice the abundance of candles and flames lighting my way to the Sunset Lounge as I walked along polished, spotless, natural stone passages connecting the restaurants, shops, and pool areas. The staff was very accommodating, friendly, efficient and deferential. I would love to give specifics but no one wants to read that much. We most definitely will go back either as a group or just the two of us. I know there are other very nice properties nearby but the Viceroy gets our business and my family agrees.

Room Tip: The townhouses include their own heated infinity pools, chaises, outdoor seating and beach access...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jac R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 28, 2014
Such high marks from a hotelier is certainly a compliment! It's the little things, and our outstanding staff, that really make our guests feel extra special. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,355 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
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English first
Albany, NY
1 review
5 of 5 bubbles Reviewed March 25, 2014

Just back from 5 nights at the Viceroy and had a fantastic time, would thoroughly recommend it to anyone. I really couldn't fault a thing, the check in was great, the suite with private plunge pool was fantastic, the weather was beautiful, beaches pristine, food delicious, and service phenomenal. I brought gym clothes and tennis rackets fearing I may get bored by sitting on the beach for 5 straight days, and they never even made it out of my suitcase!

All in all, a great hotel, even better than the Yas Viceroy in Abu Dhabi.

Room Tip: Pay for the ocean view and plunge pool...it's worth it.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 27, 2014
Couldn't fault a thing for your five night stay with us? That's fantastic! That's the Viceroy experience that we provide to each and every one of our guests. While it's true that there are countless activities on property - from water sports to rock climbing to the spa or relaxing on the beach or one of our three pools, your could have put your gym clothes and tennis racket to good use at our state-of-the-art fitness center and tennis court. You'll just have to visit again!
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Houston, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2014

I am writing this review several years after visiting Anguilla on our Honeymoon in 2010. This hotel caught my wife and I's eye as soon as we started looking for lodging on the island. The hotel is just amazing, there is really no words to describe it. We went in June and the weather was great. B/C is was June, the capacity on the hotel was not full so you really felt at times that you had the whole resort to yourself. We got to the island at night and took a taxi to the hotel. Warning: Taxi's are extremely expensive on the island (more about this later). After a day of travel, we got to the hotel and crashed. The rooms are so nicely appointed with decor and design it is unreal. The hotel is beach contemporary which my wife and I love. We felt right at home. The beds are fantastic, no complaints there. We had no agenda for the week that we were in Anguilla....so the staff members were very helpful and willing to set up excursions and rental cars for us on the island. If you plan on venturing out from the resort, which I highly recommend, then rent a car no question. You will save an incredible amount of money compared to taxi's and you have the freedom to do what you want and to explore. The staff made multiple recommendations on restaurants around the island which made it easy for decision making. There are several great places to visit on the opposite end of the island, so the rental car made it easy to get around.
The hotel facilities were great, access to snorkeling gear, etc. was great because there is plenty to see in the water right off the resorts beach. The Viceroy features two beaches, one is a bit more rockier than the other but features a really cool outdoor bar/patio area to order drinks and food from. Great boutique on the hotel grounds which makes getting souvenirs easy. I can go on and on about this place but all and all it was paradise. We will be going back to this resort in the near future!!!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Noah J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 27, 2014
We're happy that Viceroy Anguilla left such a lasting impression on you! Anguilla's exquisite waters and powder white sands are perfect for unforgettable honeymoons. A visit to our Aquatic Center, where all water sports equipment is complimentary, provides the best opportunity to have some fun in the sun and in that beautiful blue water. We look forward to your next visit!
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Oak Beach, New York
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

Upon reading all of the other reviews, some of it does hold true. Staff very attentive when making the reservation. Emails flying back and forth. They booked the transfer from St Martin on a shared shuttle. This was a huge mistake. They made it seem as if you got off the plane right on to the boat and off you go. Not true. We waited and hour and a half with screaming people that were beyond mad at these arangements. People were being kicked off boats and put on others. We had a party come in the next day and they were totally kicked off their boat and finally got a ride on a private boat. Tooks us three days with the staff to make sure we werent charged for this. Do youself a favor, hire a private boat ie. Gotcha tours pleasant and on time. The hotel itself is stunning. Staff def on island time. Took almost 15 min to get a check at the sunset lounge. Dinner at Koba just ok. My husband had chicken one night great, I had next night dry. Lots of other places to eat on the island. I made a res for Koba thru the concierge and she never bothered to make it, but we did have no problem getting a table. Also beware of the taxes. Our room quoted at 1150. per night but they add 300.00 per night in taxes. Book your own tours outside of the hotel, much cheaper. All in all we would go back but armed with more knowledge.

Room Tip: the place is so big looks like all rooms nice
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank THECURCIOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 27, 2014
We're happy that you found the property stunning and would return. We hope you will! Those visiting Anguilla have several transfer options when arriving from St. Maarten: Private Boat Charter, Early/Late Private Boat Charter, Shared Sea Shuttle, and Public Ferry. There are also options for those that wish to fly into Anguilla from St. Maarten. Our reservations team can answer any questions about these transfer options. We hope that this will help those reading this review with any questions or concerns regarding transfers. Our reservations office can be reached at:

U.S.A. & Canada
800 578 0283 (Toll Free)
International
+925 298 9325
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phila, pa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 23, 2014

Second stay at Viceroy and while it is still a fabulous hotel we had few minor issues.

Cons:
Transfer from St Marteen to shared ferry was poorly handled at the Ferry office. Staff rude, limited place to wait to board. Viceroy sponsored the new building and are aware of the issues. Traveling on busy Saturday may have contributed to the chaos. We cancelled ferry on return and took Anguilla air for same price. 8 minute flight was a pleasure.

Our room at Viceroy was lovely but showing some wear. Cabinets had chip marks and the plunge pool stone also had chips. Not a game changer but for the price of the room these small details should not be overlooked.

We were talked into going to Coba for dinner after meeting the chef at a cocktail party where he assured us he would prepare a wonderful meal. We were surprised to see the Chef departing for the evening shortly after we arrived. The maître d then tried to pass off another gentleman as the Chef we had met 1 hr earlier! The food was delicious but the bait and switch with the Chef was unnecessary

The floating trampoline was damaged by storms around Christmas and was still sitting on the beach in early March much to the disappointment of countless children. It should have been removed

Pros:
The staff at the pools and beach were phenomenal and exceeded our expectations. Other guests had written about slow service at the beach which was not our experience .Also found concierge to be greatly improved from prior visit. Could not have been more helpful. Changed ferry service, helped with car rental, and dinner reservations.


The health club offers many guest services including spin classes, boot camp, yoga etc. These seemed to be popular with the guests.

Finally the view, beach, sunsets should not be underestimated... they are fabulous, The adult pool by the sunset lounge was peaceful and spectacular. Many gathered there in the evening to enjoy the sunset with new found friends. The nightly activities were also enjoyable.
Even if you don't get a spa service at least go look at the view from the outdoor deck with infinity pool.. wow is all I can say

Anguilla insider tip:
Some of the restaurants provide car service . The price was far cheaper than a taxi and you did not have to worry about hitting a goat after a glass of wine!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RBPtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 27, 2014
We love hearing from repeat guests. We're sorry your ferry experience upon arrival wasn't flawless but are glad that the rest of your visit was as great as your previous stay. We're very happy to hear that our staff was phenomenal and exceeded expectations! Anguilla and the property are beautiful, but it's really the staff that sets us apart from the rest!
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Vancouver, Washington
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

This is the place where you get pampered and appreciated. A real classy place, but made us feel welcome and at ease.

This hotel had free wifi all over including the guest rooms and BEACH. A beautiful beach on both sides of the main hotel. Guests are greeted at either beach and provided lounge chairs, umbrella, bucket of ice with water bottles, and sun screen dispensers.

Before we left for Anguilla, I had asked in a TA forum about ice availability at the hotel. We must have gotten an upgrade as our room had a FULL kitchen with GE Monogram appliances. Refrigerator with ice maker, 4 burner gas stove, micro wave/oven combo, dishwasher, toaster, pots and pans and utensils, even a full size clothes washer and dryer. Big dining room table, living room area, huge bath and bedroom and a large deck with private tile 'hot tub'.

There is a small grocery store just out the driveway and to the left a couple hundred yards. Just borrow a bike and take a backpack to get your supplies.

We had left a nice set of headphones in the room (it was so big and had so much storage) and those were promptly found and sent Fed Ex to us.

Enjoy!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank TAReedH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 26, 2014
We're delighted that you felt pampered and appreciated during your stay with us - that's the point of every vacation, isn't it?! We hope Anguilla's blue waters will call you back soon!
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Greenwich, Connecticut
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

We have just returned from the Viceroy and cannot wait to return. We have traveled all over the Caribbean and this island and hotel are by far our favorite. The hotel is top-notch all around. contemporary in style, very clean with a wonderful staff. There is something for everyone here, families with small children, families with teenagers (us) and couples. The rooms are spacious and clean, there are 4 pools to meet everyone's needs, a lovely long beach to walk, and a fabulous spa. There are several restaurants that serve a variety of top food- the breakfast buffet at Aleta is excellent and the lunch's in all the restaurants Sunset Lounge and Bamboo have something for everyone.They serve everything from sushi to kobe burgers to full meal lunches as well as a children's menu. Everything we were served was done as requested and was delicious. My daughter has food allergies and the staff was very attentive to her needs- they made sure that her allergies were listed on the main computer system so once we gave our room number to our server the information would show up as a constant reminder.
There is a very modern fitness center with good quality, new and varied equipment, there care spin classes, yoga classes and 'boot camp' available. There is a lovely, high end boutique, family movie nights for those with small kids, DJ's at night and many fun extracurricular activities throughout the week.
The staff is very helpful, very friendly and made sure we always felt very well taken care of.
They also have THE BEST pillows of any hotel we have ever been in!!!
The island of Anguilla has many fabulous restaurants and we had wonderful dinners off property.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DBG5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, March 26, 2014
We're very happy to read that Anguilla, and Viceroy Anguilla, have left such a lasting impression on you. Our many amenities and activities ensure there's always something to do - even if that something is relaxing at the beach. We look forward to your next stay!
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Additional Information about Four Seasons Resort and Residences Anguilla

Property: Four Seasons Resort and Residences Anguilla
Address: Barnes Bay, West End Village AI-2640, Anguilla (Formerly Viceroy Anguilla)
Phone Number:
Location: Caribbean > Anguilla > West End Village
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in West End Village
#3 Luxury Hotel in West End Village
#3 Spa Hotel in West End Village
#4 Romantic Hotel in West End Village
#4 On the Beach Hotel in West End Village
#4 Family Hotel in West End Village
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort and Residences Anguilla 5*
Number of rooms: 181
Official Description (provided by the hotel):
Four Seasons Resort and Residences Anguilla invites you to make yourself at home in 166 villas and resort accommodations, more than 80% of which overlook the breaking surf and blue horizons of two of Anguilla's 33 spectacular beaches. Relax in the seaside spa. Sample fresh cuisine with those you love, in a place where every sunset is theatrical. Immerse yourself in Anguilla's unique culture and stunning natural beauty as Four Seasons expertise takes the Caribbean to new levels of seaside luxury. ... more   less 
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Also Known As:
Viceroy Anguilla Hotel West End
Four Seasons Resort And Residences Anguilla West End Village

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