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“NOTHING SHORT OF INCREDIBLE”

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Four Seasons Resort and Residences Anguilla
Ranked #4 of 13 Hotels in West End Village
Certificate of Excellence
Valencia
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“NOTHING SHORT OF INCREDIBLE”
5 of 5 bubbles Reviewed April 15, 2013

This place is incredible. The staff is amazing....they carter to your every need. They greet you any time you come in contact with them throughout the day. The location is perfect and so are the restaurants.

Room Tip: They are all good rooms
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank zippy1421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 7, 2013
Thank you for your kind words – there’s no higher compliment than being described as perfect! It is a description we try to live up to everyday with our famed Anguillian hospitality.
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1,353 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
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English first
Highland, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

This review is long over due. My husband and I visited Viceroy Anguilla a little over a year ago and can not say enough good things about the property. My parents arrived home from Anguilla just last week and can attest to my review.

I have been reading many negative reviews on here suggesting that the water on Mead's Bay is rough and dangerous, the hotel is not up to par and that the overall experience was negative. I can not agree with any of those claims. While I understand that the Viceroy property has changed hands, the operation is till under Viceroy management (as far as I understand). I can say that there were some staff members that may have been slow moving, but this is something that you can experience anywhere in the world. Our room was stunning with ocean views, clean and well attended to. The concierge was helpful in making all of our reservations for us without hesitation. When eating dinner on the property we were greeted very formally and welcomed with the use of our names. Lunch at Bamboo & Half Shell were out of this world! The sand crab sandwich and "in and out" burger were top notch! The drinks at Sunset and Bamboo were always delicious and poured with top shelf liquor.

The spa is heavenly. We chose to have a couples massage together and it was wonderful! We were brought into a large room on the second floor of the spa where the doors were open and you could hear the sound of the ocean waves breaking on the bluff, the birds flying by, all while feeling the warm Caribbean breeze. Working in the spa industry myself I can say that the massage therapist provided an excellent massage.

The beach is phenomenal. I have traveled to many many beaches, Meads Bay was more beautiful then the beaches on Capri, Italy. I tried explaining this to my (sometimes finicky) mother, once she arrived in Anguilla she could finally understand! The water is crystal clear, calm and aquamarine blue. The clouds in the sky look fake! Tranquil is the only word that can be used to describe Meads Bay.

Islanders are friendly, helpful and yes they are slower paced. Coming from the New York it is refreshing to slow down the pace and enjoy each moment without feeling rushed. After all isn't that what vacation is all about?

I can not explain how excited I am to be able to revisit Viceroy Anguilla this July for our honeymoon!

Room Tip: *Rooms in the main building above Aleta are more private with straight on ocean views. When walking...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MarisaV37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 8, 2013
We are glad that you and your family have enjoyed visits to Viceroy Anguilla. We couldn't agree more about Anguilla’s gorgeous waters; they’re the perfect backdrop for relaxing massages at our Spa or a delicious seaside lunch. We very much look forward to hosting you and your husband for your honeymoon!
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sheffield
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

I have stayed at this resort over the last 5 years on three occasions and I would like to be able to give it more than the 5 stars allowed for ratings. All the the staff have been well trained to look after the whims of us, 'the customer'.
Restaurants on site are first class.
Health Spar again first class.
Gym, don't look at me I love the restaurants too much!!! but great facilities.
Rooms, above 5 stars!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 7, 2013
Thank you for your outstanding review - it's always great to hear from repeat visitors. We’re very happy that your expectations were exceeded and hope that this was just the latest of many future visits. See you soon!
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basking ridge, New Jersey, USA
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

This is a beautiful hotel with a great vibe and great staff. The only drawback is that you take your life in your hands by going into the ocean. My wife was a certified lifeguard instructor and almost drowned.

So, stay out of the ocean and enjoy the rest of this amazing resort.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank harryc711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 7, 2013
We’re very sorry that you and your wife had this scare in our normally tranquil turquoise waters. Our Sea Centre provides guests with everything they need to enjoy non-motorized water sports or to spend a day simply relaxing on the beach. We hope you’ll come back for more of our great vibe and service!
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London, United Kingdom
Level Contributor
258 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

The viceroy is a classy operation and this property is exemplary of cool modern LA-style in the Caribbean! The hotel is a modern and well designed property of suites, and villas spread out over two beaches in perfectly manicured gardens. With three pools ( infinity for adults and chilled), a square sun longer pool and a heated kids pool with jacuzzi, plus two beaches to choose from... There is never a shortage of public spaces to sun and relax. The views are gorgeous and the water is warm and turquoise... Absolutely idyllic. Fresh towels almost everywhere, sunscreen dispensers (10 SPF and 30) and umbrellas/lounge chairs aplenty you can always find somewhere to catch the rays. Staff are helpful but not obsequious or fawning, and the choice of restaurants is excellent! There is almost no reason to go 'off property' however...do! The island is unique and amazing for choice of beaches and friendly and unhurried casual hospitality. We found very little attitude or lack of service at any establishment we patronised and generally found Anguilla to be a refreshing change to other Caribbean islands whee the locals are apathetic to hostile towards tourists and visitors. Perhaps because Anguilla is not spoiled yet by hordes of cruise shippers or property speculators! The viceroy is a 'new' property aimed at the monied 35 - 45 hipster urban boho crowd of NY,LA or London.

The room facilities
Cool and modern designs with tasteful furnishings, art and space! Huge bathrooms of marble with terraces and jacuzzi tubs on the balconies. We were in the closest block to the hotel with a view of the Aleta pool. But, all rooms have nice views and the villas are ultra private with pools. There are three businesses going on here... Hotel business, weddings and residence sales ... But at no time did you feel the hotel was overrun with people or management didn't take their eye off the ball! The rooms have great beds, large toiletries, mini fridge kitchens and comfy furniture. Wifi everywhere is free and the room service and housekeeping was excellent and thorough. Baths and showers, ample closet space and storage with wooden hangars!! The details matter!

The food
Excellent! Gluten free and vegetarian options! coba is the formal dining and the fish was excellent, with a great wine cellar! The halibut and Mahi Mahi were our faces and the gluten free pasta excellent!! bamboo cafe was our favourite for lunch with the best staff at the resort by far! The cheeseburgers with sweet potato fries were exceptional as werenthe salads, fish and desserts! Illy coffee too with great smoothies and cocktails very day and evening steps from the azure seas and sugar white sands! The half shell is small, with a Greek-med style menu ( delicious hummus, pita and vine leaves) but be warned.. At mid day in April it is hot!! There is no a/c or fans and if there is no breeze you will sweat! The main cocktail lounge is also a restaurant with fantastic sushi and some unusual dishes which give you a break from big meals and a sense of variety! However.. Do considerbgoingnoffbresort to eat... We loved Smoky's on the beach a bike ride away (free bikes or golf carts at reception), picante Mexican (walk to the endnofbthe driveway and turn right 200 yards!) or try out local restaurants ( Veya, Hibernian - worth the drive or get the pick-upbservicebeyboffer!), Blanchards ( walk 100 yards down the beach) which was our favourite meal on the island by far!, and Flavours. The concierge will be happy to help with tips and advice! Room service was excellent and the hotel will set up dinner for you anywhere on property you want...anywhere! The only disappointment was Aleta for breakfast. Too small and too crowded with an ambivalent staff. It is thebonebthingbthat really let's the resort down and hopefully it will improve! If it isn't included consider going off property for breakfast (giraud's patisserie 2 km away!) or straw hat on the beach!

There are free water sports equipment for guests and tennis, gym activities and yoga every day. A kids club and there is a small and stylish boutique ( with great fashion items and long sleeve swim shirts for snorkelling or boogie boarding...vital!) Orelar & Brown swimwear, sundeck's and ray bans if you need them, and jewels, sarongs, hats and ephemera to keep the ladies interested and the wallets open!

Service
I have to say, the management redeemed themselves by what could have been a very tricky situation! I can only say how professional and helpful they were! The hotel had an 'A' list wedding of 225 guests which took over the hotel, over three days the wedding party took over the hotel and various facilities were closed. One night the Aleta pool became a super-club with lights, dj, balloons and all sorts of things. However, the hotel management really looked after us as practically the only non-wedding guests and offered compensation as well as some special privileges. They offered to move us too which we declined because of the hassle of packing but we appreciated the offer! I will say this... It is an amazing place for a wedding if you can afford it..but if you are staying T the resort and not part of the wedding be careful and ask on check in what will be closed and/or open! That is the only downside to a property that has a wedding business as part of its revenue and business plans.

The hotel is not traditional Caribbean and owes more to LA style, and for some it may be too big and soul-less but we found the modern luxury to be perfect as a winter sun escape with style. Mind you, it is not a Four Seasons or Ritz Carlton and does not capture real European luxury however it is a very young and stylish place to stay to enjoy anguilla!

Room Tip: Ocean view suites in main building overlooking Aleta, or Villas near Half Shell are the most private
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chris_Battersea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 7, 2013
Thank you for your review. Kelly Wearstler designed a distinctive Caribbean resort that, as you say, brings modern simplicity to an already stunning island. We pride ourselves on our outstanding cuisine and are glad that you enjoyed the various offerings, including those for guests with dietary restrictions. We hope you’ll visit us again soon!
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Chicago, Il
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

We just returned home from 7 glorious days/nights at the Viceroy. There were 9 of us total-two families spring breaking together. We have been to many 5 star destinations together (including four seasons, nevis, st regis miami, grand del mar, san diego) and this one tops the list.
First, the travel was easy. Once arriving at the airport-getting to our boat to get us to Anguilla was easy and the taxi driver was waiting for us at the dock to take us to the resort. Upon check in, Richard, the GM was kind enough to personally great us and introduce to us to the wonderful Jamel, who would be our butler for the week. I wish I could bring Jamel home with us and have him part of our family. He was great with our kids, so kind and perfectly attentive, always ready to help us with any need. Jamel took us to our villa (the villas are amazing-the perfect accommodation for two families, with two master suites upstairs and then two great kids bedrooms on the first floor-with a huge living area. And the patio was amazing, with an infinity pool, spa, lounge chairs, table for 6 and a grill.)
The views were unmatched and the sleeping was perfection, between the super comfortable beds and the waves crashing all night, it was the best nights sleep I've ever had at a hotel.
The whole feel of the villa is very high end, yet perfectly beach casual.
Our kids ages range between 6-10 and they all had plenty to do. The resort just built a beautiful new sports facility that our older boys couldn't get enough of. Every day they would go play pick up basketball with other boys vacationing at the resort. We also did a family sports day full of basketball and rock climbing. One day we recruited a bunch of families from the resort and had a parents vs children dodge ball game up at the basketball courts-it was a blast.
The resort also did some great things to accommodate the spring break crowds (btw-the resort was full, yet never felt crowded). They brought in this amazing magician from New York that put on shows at the kids club in the mornings and my kids haven't stopped trying to learn new card tricks since we have returned home. He even entertained the adults at the sunset lounge in the evenings and we were even amazed!
They also brought in Ricardo Vargas, a trainer from California, to run boot camps all week...and we all fancy ourselves as being in shape-including a marathon runner, and wow, he kicked our backends!! I wish I could bring him home with me, too!!!
For the adults, they brought in DJS from new York to entertain the crowds at the sunset lounge at night and it made for a lot of fun nights of dancing in the open air-tons of fun.
We visited Shoal bay one day and that was a great day of adventure, the people at the beach restaurants were fantastically fun, friendly and welcoming. We ate at Madeariman restaurant and Lucy was our server....she was a blast, just so much warmth and friendship!!
We also did a sailing cruise with Capt Rollins on Chocolat and that day was filled with the exploration of a few tiny, beautiful beaches. We ended our cruise with a stop at sandy island-which has its own beach restaurant/bar...and had some cocktails, so much fun-love capt Rollins.
Our kids loved to boogie board and that entertained them almost every day. The boards are complimentary at the hotel.
The hotel also offers complimentary kids club. It is definitely geared to younger kids-Id say best suited for 7/8 and younger. The staff at the kids clubs was great with the kids and our younger girls enjoyed face painting and cookie decorating. They also set up a big movie screen at night and had a great selection of movies for the kids with popcorn and cookies.
The sunset lounge is fantastic. A great selection of sushi, amazing views and super fun at night for the adults when the DJS were playing.
The beaches on Anguilla are second to none. Perfectly white sand matched with turquoise waters.
Overall, the staff is incredibly friendly and willing to serve, the resort is nothing short of eye candy from every view/angle and the activities are endless fun.
There recently have been some snarky reviews re the service at the Viceroy. We spoke to the manager, Richard at the end of our trip re rebooking for next year and I believe he said it best. "This culture is you get back what you give, if you are friendly and kind, the people of this island want to embrace you and you will receive fantastic service" Bottom line is-be a kind hearted person. The resort, the views, everything about this location should put you in a good mood-stop being so crabby.
And yes, to reiterate, we have already rebooked for next year, the first time we have repeated a vacation location...and we are already counting down the days.
Oh, and had a great dinner at Veya-don't miss that place!!

Room Tip: Villas are amazing and worth every penny.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank ChicagoLambeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, April 17, 2013
We're glad you enjoyed your spring break stay with us and all our fun spring break activities. You're absolutely right about villas being great for families - and also for a good night's sleep! We let Jamel know that he was a wonderful part of your vacation. We are delighted that you've already re-booked another stay and very much look forward to hosting you once more.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed April 1, 2013 via mobile

My boyfriend & decided on Anguilla bc I wanted to try somewhere close besides St Barths (an absolute favorite of ours) since we had just gone there 3mo ago. Id always heard great things about Anguilla but now here, I am unsure why. We are both well traveled and enjoy top accommodations however this island & resort left us extremely disappointed.

1. UPON ARRIVAL in Anguilla at the ferry, we didn't feel like we were anywhere special. It was run down, there was no "town" and was very unwelcoming. Also many locals just hanging out and didn't feel like the safest place to be.
2. CAR RENTAL: we tried to find a place to rent a car at the ferry port. Ended up w some random man we were escorted to on the street who had no office and rented us this disgusting jalopy he had laying around. He said he only took cash, didn't even ask for a credit card, & told us to leave the keys under the mat at the airport when we leave. We are 2 days into this trip and I'm wondering what we do if it breaks down on us seeing as we have no way to contact him (and I'm doubtful the hotel wouldn't be of much assistance either).
3. ISLAND itself: driving here is much like driving through a third world country. Again, there is no town or any shops u would be interested in checking out. Everything is dilapidated, and unkept, not one beautiful or charming thing on the entire island except the Viceroys entrance! Also we drove the entire island and there were several areas with a vile stench especially in the Salt Pond region. Lastly, we've encountered several hitchhikers.
4. VICEROY PROPERTY: clean & gorgeous, everything about it.
5. VICEROY ROOMS: beautiful, spacious, comfortable beds, robes, slippers, water at turndown, always plenty of oversized towels, plunge pool was perfect temperature. Only complaints are the patio w the plunge pool could use a light, however I could deal at night. The bigger problem was some of the rooms have a main door that leads into an entryway for 2 separate rooms and whenever the anyone goes in/out both doors echo loudly through that entranceway and it has constantly interrupted our sleep. We did address this w 2staff members who offered us no help and finally a manager but by the time she got back to us we didn't feel like dealing w checking out another room as we were on our way to the beach bc the sun had finally came out. Not to mention didn't want to deal w packing/unpacking again.
6. VICEROY STAFF: friendly but slow, might as well be at an all inclusive in Punta Cana. Don't expect anyone to check on your meal see if u need anything. When they do finally take your orders it seems like the last thing they feel like doing. We had been hoping since it is such a nice hotel and the island has a higher-end clientele that we wouldn't experience so much of the island mentality.. wrong. Expect to often have to ask several times & wait awhile for everything.
7. BEACHES: beautiful, clean and turquoise gorgeous water! Only negative are the ppl trying to sell you trinkets which I didn't expect to have pestering me here. Maybe tmrw someone may ask to braid my hair.. Hotel service at the beach is pretty good. They set up the chairs, towels and give u water & menus. When they decide to come around for ur order just expect slow service.
8. NIGHTLIFE: pretty much nonexistent. The bar is it, but not exactly a party.
9. VICEROY CLIENTELE: a lot of families, children, babies etc. Also a surprisingly great deal of what seems to be other islanders here who Id guess to be from neighboring islands such as St Martin perhaps. I've never been to a resort (even low end) and experienced this at all, never mind so much of it. All I can say is I didn't come here to see men with pants sagged around their thighs or Little Wayne look a likes.
10: VICEROY DINING: food is mediocre-good, but nothing great. Prices are not cheap, which I don't at all mind if the food is good. Breakfast is a pain, if u want an omelet or crepe be prepared to wait 10-20min in line at the buffet.
Bottom line- for the amount of money u will spend to come here GO ELSEWHERE.

  • Stayed April 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank NicoleNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard A, General Manager at Four Seasons Resort and Residences Anguilla, responded to this review, May 7, 2013
We’re disappointed that your expectations were not exceeded, but are happy that you enjoyed Anguilla’s stunning beaches. Thank you for your comments – each review provides us with the feedback we need to continue to strive for excellence.
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Additional Information about Four Seasons Resort and Residences Anguilla

Property: Four Seasons Resort and Residences Anguilla
Address: Barnes Bay, West End Village AI-2640, Anguilla (Formerly Viceroy Anguilla)
Phone Number:
Location: Caribbean > Anguilla > West End Village
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in West End Village
#3 Spa Hotel in West End Village
#3 Luxury Hotel in West End Village
#4 Family Hotel in West End Village
#4 Romantic Hotel in West End Village
#4 On the Beach Hotel in West End Village
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort and Residences Anguilla 5*
Number of rooms: 181
Official Description (provided by the hotel):
Four Seasons Resort and Residences Anguilla invites you to make yourself at home in 166 villas and resort accommodations, more than 80% of which overlook the breaking surf and blue horizons of two of Anguilla's 33 spectacular beaches. Relax in the seaside spa. Sample fresh cuisine with those you love, in a place where every sunset is theatrical. Immerse yourself in Anguilla's unique culture and stunning natural beauty as Four Seasons expertise takes the Caribbean to new levels of seaside luxury. ... more   less 
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Also Known As:
Viceroy Anguilla Hotel West End
Four Seasons Resort And Residences Anguilla West End Village

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