I surprised my husband with a return to the Viceroy where we had an unbelievable time last winter. It was his 60th birthday and I knew he would love to go back. We were supposedly VIP'd and upgraded to a King ocean view room. Last year the hotel was under construcition, so there was a great effort to make sure everyone was accommodated in the absolute best rooms available. Last year we started in the King studio with rooftop garden, which was spectacular. We ended up in a villa (beyond over the top) because our broken air conditioning could not be repaired.
This year we were told that we were VIP'd and upgraded and the hotel was made fully aware that this was a repeat visit and my husband's 60th. To my disappointment our room was small, closet was a freestanding unit in the hallway, view obstructed by the plunge pool and the airconditioning was insufficient. Also, we like breakfast for room service and they could not serve it, lining up dishes along our plunge pool because there was no sitting area in the room or on the deck. After an 3 hour time in our room on the entire afternoon of the 2nd day of 5, we were told that the air conditioning was fine, could not ever go below 70 degrees. The solution was that they would send us another fan. The next day a large fan was brought to our room and we just gave up. It would have taken up abundant space. We have a spacious bedroom at home, and this was plain ole cramped.
The managers were pleasant and tried to be accommodating, but bottom line, it was too warm for us to sleep well.
The facility remains gorgeous. We luxuriate in the artifacts and views from around the resort. It did lose some of the intimacy and and island feel by the completion of buildings housing rooms and spa building, Last year they had a separate "beach club" located in a magnificent part of the beach, but a quick ride from the hotel. (walkable too) Now they have opened up a small beach squeezed into an area near the hotel, and no longer offer that "island" veg beach experience. They have great food and restaurants a short walk from the beach, but chaises and umbrellas, as well as assistants is not par with last year and other hotels on the island. We took a ride to Cap Juluca this year and their beach set up remains unbeatable. Viceroy needs to address this. They have the potential, just not giving it the attention it needs.
Would we go back? We adore Anguilla. We raved about Viceroy last year. I would never stay in the small room again. I think it would pay to spend the extra few hundred a night to have a larger accommodation. I was not advised that this might be the case. The level of probelm solving by management and satisfying that our stay was as special as I hoped was not met this year. I did not expect a villa but I also did not expect mediocre at this potentially exceptional facility.
We loved the Yoga with Sammi poolside, health club, sunset bar, Academy Award Party Bar side, and we loved the people we met this year. Much livelier!!
- Official Description (provided by the hotel):
- Four Seasons Resort and Residences Anguilla invites you to make yourself at home in 166 villas and resort accommodations, more than 80% of which overlook the breaking surf and blue horizons of two of Anguilla's 33 spectacular beaches. Relax in the seaside spa. Sample fresh cuisine with those you love, in a place where every sunset is theatrical. Immerse yourself in Anguilla's unique culture and stunning natural beauty as Four Seasons expertise takes the Caribbean to new levels of seaside luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, TripOnline SA and Cheap Tickets so you can book your Four Seasons Resort and Residences Anguilla reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Viceroy Anguilla Hotel West End
- Four Seasons Resort And Residences Anguilla West End Village