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“Appalling service. Don't go.”
Review of The Black Swan

The Black Swan
Ranked #12 of 18 Restaurants in Masham
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed April 3, 2014

This is a review of the pub only, not the hotel. A group of about 8 of us popped in this morning having been glamping close by, and 3 of us ordered a cup of tea. The place was completely empty, we were being quiet and minding our own business. After about 20 minutes, a man who I can only assume was the landlord approached and, unprovoked, gave us an incredibly rude and aggressive speech, essentially telling the people who hadn't ordered anything to get lost. We were told that we weren't 'in Manchester anymore', that he was there to make money, and to 'disappear'. It would have been fine if the place was busy, if he'd have asked if any one else wanted to order anything (they did), if he'd have asked us politely (in which case we would have apologised and left politely), or if we'd been rude or aggressive first. None of these things happened, and even those of us who had bought a drink were so disgusted that we left straight away. I have no idea how anyone who claims to work in hospitality could justify being so condescending and vile. Even as we were leaving, like he'd asked, he continued to make sarcastic and arrogant comments. Absolutely and unnecessarily dreadful. Never again.

    • Service
5  Thank hollylauren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 - 94 of 111 reviews

Reviewed March 25, 2014

20 friends ate here on friday 21 march. We all really enjoyed the delicious home cooked food, beers and wine great and service excellent. Really good atmosphere and lovely open fires. will return.

Thank Langans4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2014

Welcome none existent, bar needs a very big up date and the room was definitely not value for money, the food was very exspensive. Not a happy stay at all.

2  Thank chris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013 via mobile

As the above suggests got bed an breakfast on a groupon deal...absolute winner, great room conversations on an old barn i think, sumptitious, and decadant - could of moved in! Food all locally sourced...evening menu looked delicious but sadly had already booked dinner elsewhere but breakfast very yum indeed. Will definately return.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank TeamMcToothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

The Black Swan serves good wholesome food that is a mixture of traditonal pub dishes and some excellent specials. On our visit last weekend, there were several fish specials. We ate here twice and had no complaints.

A small bar serves real ales that are kept well.

1  Thank MD-FatDonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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