if this hotel had a serious refurb and some professional mgmt would come in this could be a fantastic resort . instead you have mediocre rooms , appallling bathrooms , and very poor mgmt . upon arrival the so called luxury room was stinking of smoke . the rooms are meant to be smoke free , but other customers had smoked in and even a clean ashtray was in the room. we were given an oppty to change room but the one offered had fresh paint smell .so we were given a spray but the smoke was impregnating the room. at breakfast kids were out of control , one mother even put the kid on the table where eggs bacon and other items were being served . the kid had its shoes on and started licking the serving spoons . we asked one of the duty managers to intervene she did so too softly and reluctantly . only after we made fuss and other customers complained the PRO told us that this would be a topic of a "special meeting" since that fanily was large and had several roooms booked , the other customers had to endure this and screaming of kids during all breakfast , without any mgmt intervention . the overall hotel look is tired and too rustic , the food is ok, service friendly , the biggest hotel asset is its position , but a change in mangement hands and style would transform this in one of the best hotels on the coast . and compared to europe i find this expensive for what it is
- Official Description (provided by the hotel):
- Welcome to the gem of the Kwa Zulu-Natal Dolphin Coast, Salt Rock Resort, consisting of Salt Rock Hotel, Caravan Park, Salt Rock Palms Timeshare and Salt Rock Country Club. Salt Rock Resort is nestled amongst tropical palms on the golden shores of the warm and sparkling Indian Ocean. Salt Rock on the Dolphin Coast is home to hundreds of resident Bottlenose Dolphins and is a small resort 50km or 30 minutes north of Durban. Transfers from Durban International Airport are easily arranged. Salt Rock is surrounded by several world class golf courses. The largest shopping centre in the Southern hemisphere is a mere 20 minute drive away. ... more less
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