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“Excellent staff in a mediocre hotel”

Hotel Ecorelais Pau-Lons
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Hotel Ecorelais Pau-Lons
Ranked #5 of 5 Hotels in Lons
Southampton, United Kingdom
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent staff in a mediocre hotel”
Reviewed September 14, 2009

First of all, checking into this hotel is by an automated system, requiring you to insert the card you used to pay for the booking. This doesn't work for Expedia bookings and so it took a long time to just get into the hotel. The staff from the neighbouring Kyriad hotel (same owners) were absolutely brilliant at sorting the problem out, but it took a long time and a bit of initial persuasion. They explained this is a problem with all credit cards registered outside of France. The room itself is what you may expect from a youth hostel, with the addition of a television. The 'bathroom' was a a toilet and a shower in a small cupboard. There are no creature comforts here, except for the rather strange creature we found on the wall, who seemed very comfortable to me. The bed is fairly comfortable and the air conditioning helped in the heat, although its output is best described as "gentle". Downstairs, there is a vending machine for things like coffee, chocolate etc. Location wise, this hotel is not in the centre of Pau and we saw little evidence of public transport nearby. We had hired a car at the airport, which turned out to be really useful to explore the wonderful area of the Pyrenees. The one reason we may consider a return here is the excellent staff who were unfailingly polite, smiley and helpful.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
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Thank Raisonable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
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Additional Information about Hotel Ecorelais Pau-Lons

Property: Hotel Ecorelais Pau-Lons
Address: 1 Rue de Strasbourg Mail de l Hippodrome, 64140 Lons, Communaute d'Agglomeration Pau-Pyrenees, France (Formerly Premiere Classe Pau Nord - Lons)
Location: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Bearn-Basque Country > Communaute d'Agglomeration Pau-Pyrenees > Lons
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Lons
Price Range (Based on Average Rates): $
Number of rooms: 62
Reservation Options:
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