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“Not up to standard”

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Express by Holiday Inn Montmelo
Ranked #7 of 9 Hotels in Granollers
Level 5 Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not up to standard”
Reviewed July 21, 2012

When we came, we where served by a wery nice and helpful younger woman. She helped us ordering food, and she really tried to give us the best service. Also she could speek english! The room is ordinary, but they also come with a distinct smoke smell. The AC was not in function, it was terrible hot in the room. Of course we should have reported this but it was late and we didnt want to change room in the middle of the night. Also this is something the cleaningstaff should see and fix before customers come to the room.

The breakfast was a complete joke! It is absolute not a hotel breakfast. Almost everything was empty, and we have to tell the staff to fill up, bad service! Also the older one of the two had a bad attitude and looked liked she hated her job. It was a complete mess around thebreakfast, dirty, wet on the floor and blood. The staff didnt cleaning this up, it was absolute the worst breakfast experience we have on a hotel! At the end the older woman give us a trail and said something in spanish, she obviously wanted us to clean up ourselves, you pay for hotel service but it is more like cheap hostel. The older staff lady should not work with customers at all, she does not understand the meaning of service!

  • Stayed July 2012, traveled with family
    • Service
Helpful?
1 Thank Abakus99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Express by Holiday Inn Montmelo, responded to this review, August 11, 2012
Dear Abakus99,

Thank you for taking the time to write us a review. I am glad you had a good experience at check in. I am sorry for the inconvenience you experienced at breakfast. I will follow up with the staff to ensure incidents like this won't happen again.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Morpeth, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 9, 2012

We booked this hotel as the hotels in Barcelona city were way to expensive, plus you can't go wrong with a holiday inn right? wrong!!
Don't get me wrong the hotel was spotless & exactly what you would expect from a holiday Inn..
The staff that were prepared to help couldn't do enough for us..but 1 or 2 soo let the side down. Maree was the most helpful, she not only gave us a bus & train timetable, but organised taxi's from Granollers to get us home when we got stranded in montmelo.
The absolute worst thing about this hotel is the location..Yes it's quiet, but thats because its in the middle of Nowhere & would definitely benefit from even an indoor pool.
There's a bus, that runs every 30mins costing 2 euros to montmelo town, where you catch a return train to Barcelona, for 4.40 euros, although getting back after 10.30 pm at night is a hike as the taxis & bus from montmelo stop at 10..so realistically I hope you enjoy walking Alot!!
The breakfast is a cold spanish continental, it basic but very fresh & you can have as much as you like..Yoghurts, cold meats, cheeses, bread, tomatoes...Perfect for us, but hey we didn't go to eat English food.
Normally we gain weight on holiday, but because of walking back & forth to the hotel almost every day...well

Room Tip: Get a room as high up as possible (at least floor 5) on the south of the hotel for a great veiw of t...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Arn03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 1, 2012

10 MINUTE WALK to train that takes half an hour to barcelona

  • Stayed July 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bairdy1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Express by Holiday Inn Montmelo, responded to this review, July 13, 2012
Dear bairdy1985,

Thank you for your review. We are pleased you liked the overall cleanliness and value of our hotel. However, we are sorry to read that you did not find our hotel in a convenient location for your needs. We appreciate your feedback as this is our best resource for improving guest services.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N.
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Granollers hotels

San Pedro de Alcantara, Spain
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 11, 2012

To be honest, the only reason I stayed at this hotel was to get the Priority Points! Don't get me wrong, the room was fine. No problem there. It was everything else. The only food available for late arrivals was from a vending machine & as it is located in an industrial estates, there was nothing close to. However, we (I was witha coleague) did manage to find an Austrian theme restaurant about 15 minutes walk away.

Next morning was even worse though. HI Express hotels have the worst breakfasts - bar none! It's included in the price of the room, of course, which means they think they can get away with serving any old crap. Apart from the minimal & cheaply-sourced choice, the little fridge meant for yoghurts was empty & there was no fresh fruit,at all. I mentioned these to the person on reception when checking out. All she could say was, "Oh, you should have asked someone & they would have brought some for you"!

Unsatisfactory customer service, poor value for money... & just not good enough, I'm afraid.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreenGuy101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Express by Holiday Inn Montmelo, responded to this review, May 22, 2012
Dear GreenGuy101,

Thank you for submitting your review of our hotel. We are glad you enjoyed your room accommodations. It is unfortunate that you were not satisfied with the breakfast during your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27694501
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 12, 2012

We flu to Barcelona for 5nights. Hotels in Barcelona are very expensive so we decide stay outside the city. We found Holiday inn in Montmelo which is 30minutes by train from Barcelona city. Excellent train communication. From airport El prat do montmelo is direct train, single train ticket is around 7euro. From montmelo train station to the hotel is a bus number 510, single ticket 2euro. Good idea is to buy T10 ticket (10 journeys for 1,5h each), which will allow you to travel for 1,5h (this time will cover your bus from the hotel, train to barcelona and metro if you want to go farther then passein de gracia station)
Don't take a taxi cos is very dearly, unless you have to like we took it to get our morning (5am) train on sunday where is no public transport
Hotel is situated next to Circuit de catalunya, where F1 takes place
Staff is excellent! Very helpful people.
Rooms are very clean
Breakfast included, fresh and tasty, great coffee but takes time to make it one cup ;)
We would recommended

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rudzia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
145 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed December 18, 2011

I booked this hotel for a short stay, without a car. It is a very clean, quiet hotel and of a good standard. However, if you are staying here to go into Barcelona, it isn't easy. The hotel is in a quiet area surrounded by factories and business premises, no shops etc to speak of. We took a taxi to the nearest train station then the train into Barcelona which took about half an hour.
If you have a car this would be a lot easier, or if you are there to see the forumla 1 racing, then it's a great option.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SacredTrickster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 5 Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 22, 2011

We had been staying around Spain and this one was the easiest to get downtown by train once you found the train station. Being from Canada. we're used to seeing a train station. Well it was more of a metro stop but it is near the municipal parking lot which was free we think. At least the car was still there when we got back. It was 3.90 Euros return and took us to the downtown and all the metro stops in half an hour. The hotel is within walking distance of a restaurant and a gas station which has a very large selection of food including pagaged lettuce. A short drive or a long walk is a restaurant called Viena and it is sort of a fast food place. I had a nice salad with chicken and my husband had a hot dog and fries. it was reasonable. The staff at the hotel was friendly and helpful, the parking free and breakfast was included. My husband commented it was the best sleep he had had. Only downside was a pickpocket tried to get into my husband's front pocket. He caught her hand and bend her fingers. She seemed outraged by him....tough!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank slovak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express by Holiday Inn Montmelo

Property: Express by Holiday Inn Montmelo
Address: Cami de Can Gordi, 15 | Pol. Ind. Cañ Gordi - Can Català, 08403, Granollers, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Granollers
Amenities:
Business Center with Internet Access Free Breakfast Free Parking
Hotel Style:
Ranked #7 of 9 Hotels in Granollers
Price Range (Based on Average Rates): $
Hotel Class:3 star — Express by Holiday Inn Montmelo 3*
Number of rooms: 100
Official Description (provided by the hotel):
Just 5 minutes from the AP-7 highway, our family-friendly hotel is a handy stop on your drive from France to southern Spain. Holiday Inn Express Barcelona-Montmeló is 40 minutes by car from Barcelona El Prat Airport, separated by woodland from Formula 1 races at the Circuit de Catalunya. ... more   less 
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Also Known As:
Express By Holiday Inn Montmelo Hotel Granollers
Holiday Inn Barcelona
Holiday Inn Montmelo
Express By Holiday Inn Montmelo Province Of Barcelona/Granollers

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