We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible !!!”

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Figueras
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Hotel Restaurante Palacete de Penalba
Ranked #3 of 3 Hotels in Figueras
Charente
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Terrible !!!”
Reviewed October 27, 2010

From beginning to end this was the worst service from an hotel that we have ever stayed in. We booked by telephone 2 months in advance and arrived at about 16.00 hours on 29 September 2010, after a long journey. The front door of the hotel was locked and only after a 5 minute wait did a housekeeper appear from the hotel grounds who could not let us in. She went to telephone for help leaving us standing outside sheltering from what was now a steady downpour. Twenty minutes later an old gentleman appeared with a key and let us in. By now we were very damp and tired !! and we went to our room, which seemed satisfactory. Only after an hour when we tried to have a bath did we discover that the water was barely tepid. The old gentleman tried to insist that the water was hot and tried to prove it by taking us into the kitchens and running the tap. He finally had to admit that it was tepid and disappeared to start the boiler. An hour later we had enough hot water to wash and at this point we saw that both the washbasin and toilet were cracked.

We do not speak much Spanish and so far no-one had spoken any English but we managed to arrange that an English speaking manager would be there at 19.00 hours. He did arrive and was most apologetic . He agreed to reduce our bill the next morning and would be there to arrange everything. He wasn't !! and we had to deal with the same old gentleman as before and paid nearly 130 Euros, which included a charge for a shambolic breakfast (how do you eat cereal without a bowl and milk ??). This adverises itself as a 4* hotel with a superb restaurant. The restaurant may indeed be superb but it is not at the hotel - apparently it is some minutes away by car. This cannot be discovered from the web site.

We were informed by the Manger that they had no record of our booking. However, we know we made a phone booking, speaking to someone in English - and anyway this was a 4* hotel still charging high season prices which surely in a tourist area must expect people to arrive who have not booked - therefore why was it not properly staffed?

Finally, in hindsight we should have just left - why didn't we? Because we had researched the area and this was supposidly by far the best hotel around. We were tired, it was late and to go and try and find another hotel was not an inviting thought on a cold evening and at each point we simply could not believe that things could get worse.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shedan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

37 reviews from our community

Traveler rating
    23
    6
    4
    2
    2
See reviews for
5
21
1
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hotels you might also like...
Also consider these accommodations in or near Figueras
0.4 mi away
Casa Peleyon
Casa Peleyon
#1 of 3 in Figueras
73 reviews
1.0 mi away
Parador de Ribadeo
Parador de Ribadeo
#4 of 11 in Ribadeo
435 reviews
1.1 mi away
Hotel O Cabazo
Hotel O Cabazo
#1 of 11 in Ribadeo
297 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Hotel Casona de Lazurtegui
0.9 mi away
Hotel Rolle
Hotel Rolle
#3 of 11 in Ribadeo
171 reviews
2.4 mi away
La Casa del Burrero
La Casa del Burrero
#3 of 5 in Castropol
28 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Restaurante Palacete de Penalba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Restaurante Palacete de Penalba

Property: Hotel Restaurante Palacete de Penalba
Address: Caserio Granda s/n, 33794 Figueras, Castropol, Spain
Location: Spain > Asturias > Castropol > Figueras
Hotel Style:
Ranked #3 of 3 Hotels in Figueras
Price Range (Based on Average Rates): $$
Number of rooms: 20
Also Known As:
Hotel Restaurante Palacete De Penalba Spain/Figueras, Asturias

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing