Sadly our stay at the Palace Hotel Legnano was a huge fail. We had booked to stay three nights, an entry into the spa and a couple massage and had been promised relaxing days of wellness. When we arrived at 4 pm, we were informed, that the spa was only open on this day and would be closed the two following. They told us, if we want to make use of the spa and massage, we would have to do it immediately. So we had to rush to the spa to make at least short use of our already booked and paid entry and massage. Since there was only one masseur, they couldn't make it a couple massage, as booked. Obviously we couldn't use the spa the follwoing days, so „relaxing days of wellness“ is not what we got.
In our booking, demi-pension was included. The chef wasn't around on our day of arrival, but they told us, he had prapared cold plates for us in advance. So we were seated in the closed, empty and dark restaurant of the hotel, they didn't even bother turning the lights on. We were then presented with a rather simple plate of cheese and ham. Since we don't eat meat, we faced a dinner consisting of cheese. Oh, there was no bread. Or anything else. So, just cheese.
The breakfast the next morning continued to be of really sad quality. No fresh fruits, only canned ones, the coffee machine was broken and again, no bread. An off smell was hovering all over the room and a look at the scrambled eggs told us where it came from: they were turning green (remember, the chef wasn't around, so we figured they were prepeared in advance too). The following days were a bit better, but at that point we had already completely lost confidence in this place and were really disapppinted. The staff was extremely unfriendly, snippy and didn't seam to care for anything at all.
On the positive side, the rooms were really nice. modern bathroom and everything was really stylish.
All in all, it was not only dissapointing, but a waste of money, time and nerves. We wouldn't recommend this place to anybody.
- Official Description (provided by the hotel):
- Built according to the latest energy-saving criteria, the new Palace Hotel Legnano by Classhotel Group is designed to meet the needs of today's travelers, offering a range of services designed for those who work and want to take care of themselves. In recent years Legnano has become a strategic point for those travelling to Lombardia for work: is 15 minutes far away from Milan city center and the international airport of Malpensa and only 10 minutes from the new Rho / Pero exhibition center. 'La Cascata’ SPA : 500 M2 of water conceived for the psycho-physic well –being of our guests. Our center offers the visitor a wide range of beauty treatments and massages by appointment. Sophisticated, but at the same time warm, stylistically blends the atmosphere of the old Roman baths with the ambiance of the hotel and offers its guests a path to the psychophysical regeneration. ... more less
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