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“Good Stay, Could be Great”

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Castello del Nero Hotel & Spa
Certificate of Excellence
GreenLeadersBronze level
Boca Raton, Florida
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good Stay, Could be Great”
Reviewed November 15, 2013

Let me start with the positives. This hotel is absolutely gorgeous. The grounds are stunning and the views are spectacular. The rooms and common areas are all very well appointed. Very comfortable beds. The property itself has so much character and beauty. We were upgraded to a better room and that was most appreciated.

The location is excellent. While there is not much to do in Tavernelle itself, the close proximity to Siena, Chianti, Montalcino, San Giamiano, puts you exactly where you want to be. However, there is not much in walking distance and a car is required.

For the most part, the staff was excellent. We received excellent recommendations for restaurants and drivers.

Here's what needs to be improved to make it a truly 5 star experience. First, the pay per view movies did not work. When we asked someone to fix it, we were told, "we don't know when it will be fixed." The movies did not work the entire time we were there. The internet connection was very weak, cutting in and out. The safe broke twice and was quickly fixed each time, but that was a bit unexpected. There were barking dogs that were heard during the night from a nearby property. Finally, while the majority of service was excellent, there was a slightly snooty attitude from some of the staff.

Overall, I would certainly return to Castello del Nero for the beautiful hotel, scenery and location. But I would hope upon my return that these minor issues are resolved so that this can be a truly 5 star experience.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank mkg623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, November 18, 2013
Good afternoon from Castello del Nero,
we appreciate your comments regarding your stay at Castello del Nero Hotel & Spa. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation and we will work on the minor issues reported (the TV on demand was damaged by a storm).
Thank you again for sharing your experience, and we look forward to serving you in the future.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
New York City, New York
2 reviews
Reviewed October 28, 2013

This place is spectacular. Beautiful property , great views and a very friendly staff. If you are looking for the 5 star experience in Tuscany, this is it. My wife and I spent 5 days there for our second anniversary. We spent time tasting Chianti Classico wines, seeing farms and taking cooking classes.

Definitely will be back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJM152013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, November 7, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2013

We enjoyed our stay at Catello Del Nero .. it has actually exceeded our expectation.

Imagine yourself in the best country side (tuscan view - srounded by all different levels of greens) with a 5 star service and accommodation.

It is one of the best hotels we have ever been.

Strongly recommended for those who like to enjoy a 5 star escape and honeymooners and romantic.

Batook Family

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank batooky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, November 7, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
1 review
Reviewed October 21, 2013

We have been hosting guests at the Castello del Nero for the second time and again the hotel and its staff delivered above and beyond. The property is beautiful, the food incredible, the private cooking class so much fun and the chef the most charming teacher you can wish for.

The front office staff is incredible and always know your name and help in any way possible and make you feel like the most favorite guests.

The restaurant and bar team do everything to make you welcome and comfortable and make the stay at the hotel something more than just a hotel visit.

There is simply nothing I can say excpet lavish praise.

Room Tip: Room 111 has a wonderful view
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, October 25, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
westchester
Level 1 Contributor
3 reviews
Reviewed October 21, 2013

wonderful when we come back we will stay here the entire time and make our trips to Florence from here (they have shuttles as well) - breakfast was wonderful, the staff was outstanding - they helped in every way and the spa was delicious.

Room Tip: We didn't stay in a suite but next time I think we might upgrade although our room was extremly...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liv2sel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, October 25, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2013

Wow wow wow .. This is with no doubt the best property I ever stayed in Tuscany
Great food , great view , truly amazing food , outstanding room and friendly and always available staff... I felt like royalty

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank francine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, October 25, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 11, 2013

What a beautiful property! Castello del Nero is the perfect spot if you are looking to get out of the city and enjoy the vistas and quiet of Tuscany. The property offers daily shuttles (complementary!) to Florence and Sienna, and if you choose to stick around there are acres and acres of walking paths through farmland to explore. The rooms are beautiful and spacious, the grounds are breathtaking, and the staff is so friendly. If you stay here, you MUST eat in the main dining room. The food is fantastic, and truly a delicious example of Tuscan cuisine. We enjoyed a 4 hour dinner where the courses and surprises from the kitchen just kept coming. Castello del Nero makes you feel like royalty indeed!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FabioDatteroniCdN, Direttore generale at Castello del Nero Hotel & Spa, responded to this review, October 25, 2013
Good afternoon from Castello del Nero,
thank you for your kind words, it has been a great pleasure for us to host you at our property and we really look forward to welcoming you again soon.
Have a nice day
Fabio Datteroni
General Manager
and All the Staff Members
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castello del Nero Hotel & Spa

Property: Castello del Nero Hotel & Spa
Address: Strada Spicciano 7, 50028, Tavarnelle Val di Pesa, Italy
Location: Italy > Tuscany > Province of Florence > Tavarnelle Val di Pesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Tavarnelle Val di Pesa
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Castello del Nero Hotel & Spa 5*
Number of rooms: 50
Official Description (provided by the hotel):
CASTELLO DEL NERO HOTEL & SPA - Tuscany, Chianti Castello del Nero a XII century castle, now a 5 star luxury hotel member of the Leading Hotels of the World, is located in the heart of Tuscany. 20 minutes from Florence, Siena and San Gimignano, the hotel is in the perfect spot to start exploring the Chianti Wine Region. Original frescoes, vaulted ceilings and fireplaces are located in common areas and guest rooms alike, exuding the charm and history of the noble estate it was. The 50 rooms and suites are unique and painstakingly restored, furbished with elegance and completed with state of the art technology. The hotel main restaurant La Torre (1 Michelin Star) offers a unique gourmet experience where guests are pampered by attentive and discreet service while savouring the signature dishes of our Executive Chef Giovanni Luca Di Pirro. At La Taverna restaurant guests can enjoy typical Tuscan flavours and during summer lunches by the Pool. The Bar located inside the castle is a cosy venue where guests may sip on one of our many reserve cognacs, grappa and whiskies. The unique wine cellar is housed in the castle's oldest part and it is the perfect location for wine tastings. The SPA branded ESPA is over 1000 square metres and offers personalised treatments, heat experience, vitality pool, relaxation area and the Fitness Suite with the most modern and sophisticated equipment. The outdoor heated Swimming pool boasts a magnificent view of the valley and lakes below. Two Tennis courts, illuminated for night play, are available. Complimentary shuttle bus service to and from the centre of Florence or Siena at scheduled times are available all year round. ... more   less 
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Also Known As:
Castello Del Nero Boutique Hotel And Spa
Castello Del Nero Boutique Hotel Tavarnelle Val Di Pesa
Castello Del Nero Hotel & Spa Tavarnelle Val Di Pesa, Italy - Tuscany

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