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All reviewsitalian foodmini clublarge poolbuffet stylea bit disappointedplenty of sunbedscala gineproseaweedmaidspoolsfacilitiesenglishreceptioncarbeachessardinia
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Reviewed September 15, 2017

Some aspects of our stay were really nice. Our room (modest in size but clean and newly fitted) was absolutely fine and in such a nice position. One of only a few set in a quadrant around the smaller of the two swimming pools, a bit like a private villa and with our sunbeds right outside our small balcony. (The larger pool was in another part of the resort and definitely catered for young families). The hotel staff were friendly and polite although few spoke English. Of course it was up to us to speak a little Italian (being in Italy!) so this was a little awkward at times. As the week went on it became apparent we were two of very few ‘foreigner guests’ here and I suspect this place is perhaps primarily aimed at Italian holidaymakers. The hotel’s beach is 5mins walk away but the walk takes you through well-tended gardens and is actually quite pleasant. The beach has fine quality sand, there is a hire shop for pedalos, etc and there are plenty of sunbeds. Ah yes, the sunbeds.....now to the ‘Ryanair/Fawlty Towers’ side of Cala Ginepro….

We had booked and prepaid a full-board break with Voyage Prive whose Confirmation clearly stated that our payment included access to the beach and the hotels sunbeds. Unfortunately, the ‘Basil’ character who checked us in was in no mood to accept this and asked us to pay 94 Euros for this privilege. It was obvious we were not the first guests who tried to present him with the written Confirmation because it was simply dismissed. This unfortunate start to our Check-In experience was then compounded when we were asked to pay a deposit of 20 Euros for two towels to use at the Beach or by the pool. If we needed to freshen them up at any time, this would add a further 10 Euros per change! The quality of the towels made this charge seem even more ridiculous.

Then came 'the cashcard' - a mandatory purchase which was topped-up using our credit card – not cash. The hotel policy dictated that guests couldn’t sign for bar bills, etc but instead had to use this ‘cashcard’ – a sort of pay-as-you-go! Clearly the hotel’s Management/Owners didn’t trust their staff with cash or didn’t trust the guests…. Our final problem at check-in was when I asked to change some Sterling for tips and purchases in the shop which (strangely) was cash-only. Not a chance! I have to say I’ve never before come across a “4-star” hotel which didn’t offer this service and it created a bit of a problem for us as there was no bank within walking distance and no ATM. Taxis only came to the hotel to drop off guests on arrival or to take them away for day excursions, so in effect, we couldn’t leave the Resort. On reflection a hire car from Olbia Airport would have been the best solution, particularly as the cost of our airport transfers alone were GBP 240. Admittedly, it’s a bit of a drive (50-70mins each way) but at that price and with the added convenience, a hire car would have been better.

Apart from sunbathing and reading I was rather hoping to use the ‘fitness’ facility for the odd burst of activity until I learned that too would cost extra (15 Euros per day). I noted (as it adjoined our pool area) that the facility wasn’t used throughout the entire duration of our stay. Something to do with the absurd daily charge perhaps?!

Finally, the buffet-style restaurant was okay and our waitress was attentive and very pleasant. The food was reasonably tasty, if a little repetitive, and the wine list very reasonably priced. However, all these positives were tainted by the way vegetables were served. All meat and seafood dishes as well as pasta dishes were served from units with hotplates as you’d expect, but not so the vegetables. They were just put on cold platters adjoining the ‘hot food area’ so by the time the first few diners had taken some, the vegetables were cold and unappetising. One might have thought the amount of uneaten veg left behind would have raised questions in the Catering Manager's mind! Another example of stupid hotel management. How much would it cost for a couple of additional hotplates?

So, in all honesty I can’t wholeheartedly recommend this hotel to anyone which is a shame as there were some nice aspects as I’ve pointed out, but until it’s current Management is replaced by more capable professionals, I can’t see it becoming a ‘favourite’.

Room Tip: Ask for a room by the Small Pool - really nice!
  • Stayed: September 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
8  Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cala Ginepro H, Direttore generale at Hotel Cala Ginepro Resort&Spa, responded to this reviewResponded September 18, 2017
Google Translation

Gentile Ospite,

Desidero ringraziarLa per aver scelto di soggiornare presso l'Hotel Cala Ginepro Resort&Spa per la Sua vacanza in Sardegna e per aver dedicato alcuni minuti del Suo tempo per condividere la Sua esperienza.

Grazie molte per plausi e consigli.

Spero di poterLe dare il benvenuto al più presto in una delle strutture della Cala Ginepro Hotels e colgo l’occasione per porgere i miei più cordiali sa

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Reviewed June 23, 2017

We spent a week at this hotel and had a great time .We arrived 6th.June with no luggage thanks B A and it took three full days for it to arrive.We would like to thank Sabrina in particular at reception for all her help in trying to chase up our cases,but in general everyone at reception was very helpful . The reception staff are worked very hard as they are constantly being asked for Wi Fi codes and to top up the cash cards you have to use to purchase anything from the hotel ,it seems to be a very time consuming way to run a business especially when you are used to either paying by cash or putting it on the room and as someone mentioned you need a new WiFI code ever day. These are minor inconveniences for the guest but i think management should look at better utilisation of staff time.When we arrived we were not in the best of moods with the luggage situation. Our first room was not what we expected and nothing like the web site but after a bit of " negotiation'' we were promised a better room the next day, this was not an upgrade but just in a better position and it was a lot better.
The hotel itself is ideal for a family holiday. Its not too grand. The pools are great and the animation team really look after the kids, parents must love it.
The beach is very nice and the water is shallow quite a long way out. We had use of the sun beds and parasols, we had front line anytime we wanted although it was stated we should use only the back three rows. As long as it was not too busy no one seemed to be worried.
The rooms are furnished basically but were kept immaculate by the maids.This is quite a big sprawling hotel and I think there are many room grades.
The gardens are fantastic and the gardeners work exceedingly hard and it shows.
At first we were a bit disappointed with the food but we grew to love it as it was great Italian cooking and every thing was extremely fresh and flavoursome, again not fancy but
very wholesome . A mention for our waiter Savaldori who looked after us exceedingly well and always with a giant smile.
We did not go to the theatre at night so can not comment but we had our coffee and the odd G&T in the outdoor bar area where we were looked after very well by Christina who by the second night new exactly what we wanted.
There was always a singer/keyboard player and he was very good. He had a very varied repertoire and couples could dance and in some cases join in with the singing.
We were lucky with the weather and took a boat trip to the Gulf of Orosie. I would recommend this trip as a lot of the beaches can only be reached by boat and the colours of the water were unbelievable .
We had a great time at Cala Ginepro it might not be to everyone's taste especially if you want something very slick and smooth. This is a family run hotel catering for mostly families and couples.

  • Stayed: June 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank StuartAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cala Ginepro H, Proprietario at Hotel Cala Ginepro Resort&Spa, responded to this reviewResponded July 4, 2017

Dear Guest,

Thank you for choosing Cala Ginepro Hotel Resort for your vacation in Sardinia and for having dedicated a few moments of your time to share comments about your experience.

I am delighted to know that you thoroughly enjoyed your stay and that you particularly appreciated the excellent service provided by our staff.

I will be pleased to share your comments with all of them.

I hope to welcoming you soon to one of the hotels of the Cala Ginepro Group. and I also take the opportunity to extend my warm greetings

Best Regards.

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Reviewed June 19, 2017

We stayed at the Cala Ginepro from 10-17 June in a family room. Firstly this is an odd resort, pretty but odd. It caters for all board levels from B&B to self catering apartments which people seem to hire for long periods of time. Dogs are also accepted on the resort but all seemed to be well behaved when we were there. It seems quite large and partners up with it's sister hotel Giardini which is further down the road.

The children's entertainment was great. Alice seemed to be doing the mini club all on her own but she was great. There was a language barrier which I think detered our 4-year old son quite a lot despite Alice's best efforts. It has mainly Italian clientele and I think I heard only 2 other groups english speaking guests, but we did holiday at the beginning of their holiday season.

The pool areas were very nice and clean and the music was not too loud all of the time.There is a bar next to the large pool and children's pool but only a snack bar at the beach which didn't seem to be operated by Cala Ginepro hotels so cash was needed to purchase anything from there.

The hotel doesn't take cash for anything except some treatments in the spa (but see my note on the spa below) but asks all guests to get a pre-paid card from reception and load it with cash to purchase anything from the bars or extra drinks at the restaurant. There is a 5Euro refundable deposit for the card then you load it with as much as you want, and it can be reloaded when the reception is manned.

The Spa: costs 15 Euros per day if you want to use it!! Which includes the gym!! And treatments are very expensive: i.e. 80 Euros for a 60 min massage. The treatments are paid for by cash or debit/credit card but the use of the spa is paid using the pre-paid card. It wsa most complicated trying to get this information.

They hotel don't offer information out freely - for instance there is nothing in the room about services or what's available to do in the resort. I had to go to reception numerous times to ask about things like laundry, spa, the pre-paid card, or even a map of the site, and don't even bother about asking about the children's entertainment or activities! The reception staff don't speak good english and one more senior member of staff didn't even look at us when he was talking to his colleague to translate to us. This is where we come to the reception staff. As they are the first point of contact they let the hotel down. Unfortunately there is a language barrier and they seemed to be relying on a young lad to translate for them but he didn't know the ropes so was learning on the job whilst translating to us!

We had ants in our room! After upgrading to a family room (room 30) ants appeared 2 days later. (Note: there are no tea/coffee/drinks facilities in the room). I wen't to reception and they diligently sent someone to eradicate immidiately at around 9pm at night. They offered us another room at 9pm at night on the second ocassion ants occured but we had to move there and then (at 9pm!) as the hotel would be full the following day. I declined as my children were already in bed and moving everything was too much hassle. Then the ants still appeared. We eventually complained, not least because we had a 7-month old baby and toddler with us, and we were told that it was 'impossible' for them to do anything for us or compensate us in any way! No talk of a refund or compensation or a gesture of good will! We were appalled. Not least because they couldn't even look at my husband whilst talking through the staff who were translating. When we checked out they didn't even mention it, despite me saying the ants were still coming in through the floor. We have never experience customer service like it, and conseqently can not recommend this hotel. The disorganised reception really let the hotel down.

Also, take your own water, and lots of it. The fridges are awful and only keep things cold if they are in there for 2 days and don't open the fridge door in the meantime!

The room was reasonably comfortable, with efficient working air conditioning, but our Super king bed was made up of two singles so kept sliding apart especially on the stone tiles. Lots of mosquitos so take repellent and a cot bed net if using a cot bed!

The food in the restaurant was nice, not too much english food and a nice variety, but as with all buffet's it can get a bit monotonous, but they do well and the waiting staff were really great.

Stayed: June 2017
1  Thank Beth81Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2017 via mobile

Two properties and one is distinctly better - the newer hotel boasts better pools, newer lounge chairs and a far better beach.

Scammed into purchasing a €70 Club Card upon arrival which was meant to cover "amenities" (beach chairs, pool, tennis etc) but we only needed to show it once in a week.
Included breakfast was sub-par; greasy eggs and lack of selection albeit nice waiters.
Check in was the most uninformative I've ever experienced, map was unhelpful to say the least (esp for such a large property) and the concierge who checked us in (nicknamed Captain Happy by us) told us nothing of the amenities, surrounding area or anything else. We were however repeatedly asked to purchase a prepaid card to allow purchases at the bar and restaurant which I am thrilled to report, we lasted 5 days and didn't spend one penny in the hotel.

You def need a car! No public transport to speak of but plenty of decent restaurants, supermarkets and gellaterias within a 5 minute drive.

Rooms were okay- small balcony, antiquated decor and bed was big but two twin beds with one large sheet; making sleeping interesting if you fell in the divide. Towels were horrendous- actually hurt my sunburnt skin! Ample wardrobe space though.

The key is massive and heavy - pretty sure a solid gold medal would be easier to carry around.

Also be warned no standard European plug outlets in rooms so need an "Italian" adaptor (3 vertical prongs). And absolutely no wifi anywhere other than the lobby and even then you had to get a code that only lasted two hours.

We had a great time but wouldn't recommend this hotel or go back any time soon. Just seemed to have an overall lack of interest in the guests wellbeing or happiness at the hotel which is a direct contradiction from what I imagine most hotels strive for.

Stayed: May 2017, traveled as a couple
1  Thank nikki3773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2017

On occasion of a motorcycle-tour organized by Ariel Motoclub Italia I came to know this very nice hotel settled in a lush and very well-kept garden. Standard-room ok, clean, balcony a bit small, but I'd rather stay on the terrace besides the large pool anyway. Friendly staff, food (buffet) good and plenty, dining-hall can become noisy when crowded.
All in all an nice place to come back after our daily tours.

  • Stayed: May 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank federlinric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cala Ginepro H, Proprietario at Hotel Cala Ginepro Resort&Spa, responded to this reviewResponded June 1, 2017

Dear Guest,

I am glad you have found the time for writing about your experience at Hotel Cala Ginepro Resort&Spa.

I am very proud of your total satisfaction and it will be a pleasure of mine to inform the members of our Team about your beautiful words.

I hope to welcome you again in one of the properties of the Cala Ginepro Hotels.

Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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