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“Not impressed”

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Restia Suites Exclusive Resort
Certificate of Excellence
Reviewed October 30, 2013

I have to say I completely agree with previous reviews. On the surface everything seemed great but after a day I felt like I was staying in a hotel pretending to be 5*, it was a bit of a joke. When we first arrived we thought wow, especially having seen all the other hotels people were staying at during the journey from the airport. However it went downhill from there.
The hotel advertises WIFI in the rooms, however it doesn't say that there is a waiting list for routers and that there are not enough for every room! Once we got one, it was so slow anyway that we may as well not of had it. The room is well equipped with a flat screen TV, but whats the point when you cant actually get any channels?! All the furniture is IKEA, not that there is anything wrong with IKEA but Restia suites is not as grand as the owner likes to think it is and some of the furnishings in our room needed replacing e.g our light (we called the jellyfish light) had broken bits on it. To be fair, other than that the rooms are very nice, clean and spacious.
The biggest disappointment for us was the beach, I do not understand why this isn't mentioned in other reviews. OK, the geography of the area cannot be helped, the beach is a mix of shingle and grass/weeds, but there is a road running between the beach and entrance to the hotel so why not screen this off? Why provide guests with private pools and gardens to hideaway, then expect them to use the beach area where coaches and cars driving past can stop to look at you sunbathing?! It was quite exposed and there was nothing exclusive about the beach what so ever, there were no cabanas, day beds or hammocks which have always been provided in other 5* resorts I have been to. The umbrellas were tatty, there were not enough tables for everybody and service was rare. We would walk 2 minutes to the right and have a fresh orange juice in a small beach shack which was no where near 5* either but at least they made the effort. There were several other guests we met up with at this beach bar who told us they were annoyed the owner only gave free drinks to regular guests and so they chose to spend there money elsewhere.
Also, unless you want food poisoning do not touch there ice creams, I opened 2 magnums that had melted and re frozen and when I told the waitress she was obviously aware and quite embarrassed. I was under the impression she had told management and nothing had been done about it. Something else that Restia suites needs to work on is there point of sale, too many human errors were made with regard to bills, we had been asked to pay for somebody else's bill twice which has never happened to us anywhere. Most 5* hotels these days just require your room card to charge things to electronically. The actual bar also needed work, it consisted of poorly fitted glass with sharp edges that moved up and down if you rested your arm on it.
Moving on to the main swimming pool, the actual water was green as was the sludge on the bottom hence we did not swim in there.
The food was pretty good, not amazing and the breakfast was substantial but it certainly didn't have the wow factor. The restaurant was claustrophobic, no atmosphere and the tables were so close to each other you could here other peoples conversations and vice versa.
I could go on! Overall Restia suites is OK, the rooms are nice and staff are great but so they should be for the money you pay to stay there. I do not go on holiday to watch TV and surf the internet but when you pay over £3,000 for a holiday at a 5* hotel you do expect these facilities. The beach needs some serious attention, the owner needs to realize that when you advertise a 5* resort then all areas need to be up to standard, the beach is an extension of the hotel. I think that anybody who is used to international 5* standards then Restia suites is going to be a bit of a dissapointment, we personally would not go back.

  • Stayed: July 2013, traveled as a couple
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12  Thank jimtup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RestiaSuites, Ιδιοκτήτης at Restia Suites Exclusive Resort, responded to this reviewResponded January 14, 2014

First, we would like to thank all our guests for a fantastic season of 2013 and wish everyone a Happy New Year.
Taking advantage of the space that Trip Advisor offers us to communicate with our guests, we decided to do so as an “answer” to the above comment.
It is our hope that our guests who visited '”Restia Suites” last summer, managed to relax and recharge their batteries so they can feel ready to face the obligations of everyday life. This is our main goal and this is what everyone at “Restia Suites” tries to accomplish. We know that sometimes our efforts might not match certain people's expectations and ideas but we are very happy that most of our guests seem to appreciate the fact that the people who work at Restia do their best to serve them and we thank them for that.
For those guests of ours who know us well, it does not come as a surprise that we do not reply to comments,and this has to do with the fact that we respect Trip Advisor's reason of existence, which is to provide “travellers' information to fellow travellers”. We would not use this free space to promote our interests or market our hotel or of course try to reply to comments that are not so informative but can be quite personal.
We would like to thank all these people that contact us through e-mails and our Facebook page. We know we will have the chance to see many of you in the summer of 2014 and we hope that for another year we will be able to provide you with a memorable stay. It is in our hotel's mentality to constantly improve its services and facilities as well as to offer an element of surprise to our guests from year to year. This year will not be the exemption.

Thank you,

The Restia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 - 247 of 455 reviews

Reviewed October 27, 2013

We stayed at the Restia Suites for 7 nights during late September on a Bed & breakfast basis.

Our transfer from the airport took just 50 minutes by private taxi, meaning we arrived well before the Thomson coach transfer.

Upon arrival we were warmly welcomed to the Restia Suites by the staff and owner, and offered a glass of bubbly along with hot towels.

Once the necessary check-in forms had been completed, we were shown to our suite and given an informative explanation of how each item in the room functioned, along with information on the complex. We were also given the opportunity to upgrade to 'half board' for an additional the 16 Euro per person per night. We declined this offer as we had purposely chosen 'bed and breakfast' to sample the local food (see separate reviews of Taverna's).

Our suite (with private pool) was very spacious and modern, housing a very large, comfortable bed, lounge area with sofa, flat-screen TV (very few channels), DVD player, safe (free) and tea & coffee making facilities

The bathroom was equally spacious with a Jacuzzi bath, separate shower with steam room function, complimentary soaps, bath robes & slippers. There was also a wall mounted hair dryer together with a shaver socket.

Air conditioning in the room was satisfactory, although a tad temperamental at times leading to a cold room in the middle of the night.

A fridge / mini bar was available in the room full of drinks & snacks (at a typical mini bar charge) but the remaining space was available to keep our purchases from the local supermarket and hotel shop cool.

During our stay the room was well maintained with a daily clean and evening turn down service.

The suite had a decent sized private pool (1.1m to 1.6m deep) and was set in a well maintained private garden with sun loungers, patio table & chairs and a bed with sun from dawn until dusk.

As we were on a B&B basis we only used the main restaurant for breakfast. The breakfasts were excellent and offered an array of choices for all tastes. A special mention must go to Wendy who greeted us with a smile every morning and provided us with fantastic service.

Unfortunately I cannot comment on the lunch and evening meals as we dined out. A room service option is also available but again I cannot comment on this.

Free WI-FI is available in the hotel, although to get a signal in the rooms you will need a router. These are unfortunately limited in number and we didn't receive ours until 5 days into our 7 day stay. This didn't really bother us as there was an excellent WI-FI service in reception, along with plenty of comfy chairs. However, this is something the hotel should consider addressing as the demand is obviously there to access the internet.

The hotel itself is located in a lovely quiet spot and is only a 20-30 minute stroll away from Acharavi via the beach. If you’re planning to eat out, then there are plenty of Tavernas to choose from in Acharavi and a fair few within easy walking distance of the hotel. The walk into Acharavi via the beach was our preferred choice as the road route does not have a footpath until you reach the town.

During our stay mosquitoes were prevalent as soon as the sun started to set and so repellent is an absolute must. One thing we would have liked in the room was a mosquito net over the bed, as the evening turn down service often led to insects flying into the room whilst the maids were in and out.

Should you need any information during your stay, Vivienne on the front desk is the person to speak too. Vivienne is extremely helpful and knowledgeable.

Our week long stay at Restia Suites provided us with the total relaxation we were looking for and as Restia Suites was such a wonderful experience we were planning to break our golden rule of not returning to the same accommodation. (We have just tried to book for September 2014 but for our dates have already been booked up!!)

Room Tip: If you want the privacy of an enclosed back garden the private pool rooms are an absolute must
  • Stayed: September 2013, traveled as a couple
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8  Thank FB75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Just returned from a two week stay at the very end of the season. First impressions are of a small but impressively laid out hotel, and the charming owner and his trusty dog are there to greet you. The hotel is well designed, with nowhere far to walk between amenities and rooms. The location is quite remote in terms of walking out, and although there are a few nearby tavernas, going anywhere else on foot means walking along the path-free main road, which is a bit alien to us Brits. The owner will run you into Acharavi (5-10 mins) at set times during the day, and taxis are readily available for the return journey. Local buses linking Sidari, Roda, Acharavi and Kassiopi (from the main road near the Supermarket) are easy to use and reasonably priced, and a bus to Corfu town calls at the hotel's beach entrance at 10-10:15 and is much better value than an excursion.
The rooms are spacious and our upstairs sea view one had good views of Almyros Beach and beyond. The bed was large and comfortable, there was ample wardrobe space (though a few more hangers would have been useful), and there was a large bathroom with dual taps but a shared sink. The wet room had a very good shower and loads of room (it doubled as a steam room, and a voluminous hydro-massage bath.
The pool area was well supplied with sun beds, although some of the parasols needed a good clean and the small tables were in poor condition (most were removed during our stay). Both the pools had algae on the floor surfaces, and we saw no evidence of them being cleaned while we were there. The beach had a few hotel owned sun beds and straw parasols, the latter much in need of some TLC. The beach itself was a mix of shingle and sand, and providing you picked your spot, the water was easy to get in and out of and despite other comments, we didn't see the need for swim shoes. Once in, the water was shallow and the bottom sandy, and the temperature much warmer than the unheated pool.
The food, whether it was breakfast, lunch or dinner, was consistently good, and the upstairs restaurant had a different menu to the main one downstairs. After two weeks, the menu got a bit "samey", but most nights there was a special main course choice. We sampled the speciality evenings upstairs with Greek or Meze menus and either traditional dancing or music, which allowed us to try some of the more adventurous local food and drink.
There is a very well stocked library near reception, so there is no fear of running out of reading material. The best part of the holiday was being made to feel genuinely welcome by the excellent and friendly staff, who went out of their way to make your stay memorable. While this review reflects a very "end of season" feel, which may not reflect on the experience at any other time of the year, the guests pay a lot of money to stay there and standards should be maintained for any hotel branded 5 Star until the very last day of opening. Having said that, we would have no hesitation in returning to the Restia Suites and would recommend it for a totally relaxing break.

Room Tip: Avoid the ground floor rooms (unless you want your own pool) as you get more bugs indoors and the vi...
  • Stayed: September 2013, traveled as a couple
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2  Thank Malcolm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Stayed at the restia suites first two weeks of September in a vip suite with private pool,which was very nice. However the location is isolated with no street lighting or walkways to enjoy an evening stroll, If you do venture out be prepared to pay expensive taxi bills approx. twenty euros each way to Kassioppi, but at least it was pretty and lively. The beach opposite the suites is basically scrubland and swim shoes a must for the rocky sea . Main pool not well maintained quite green with algae and whirlpool section a glorified bird bath , and never working . No entertainment of an evening unless you book the overpriced themed night. Food just average and on a two week stay repetitive ,also if you dinned late the nicer things would be all gone and just the cubes of leather left (beef skewer) . The courtesy shuttle service to Acharavi is the hotels best kept secret , it is just the owner taking his own car once a day, it has to be booked a day in advance and with a total of 60 guests at most times your chances of getting a ride are slim , and that's provided you know about it. We spoke to the reception staff a few times about going to Acharavi and were just directed to the bus stop. The owner does greet you on arrival and departure, the rest of the time he can be seen lighting the tea lights around the eatery area. This is not a good value for money holiday ,we paid approx. three thousand four hundred pounds, and for the same money could have gone back to the Caribbean , all inclusive with fab beaches. There is a big mosquito presence here spent a lot of money on repellents to no avail .Just telling it how it is so think carefully before you spend your hard earned money, there are far nicer placer places to visit. Will not be going back to Greece.

  • Stayed: September 2013, traveled as a couple
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10  Thank sharonshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

There are some issues with this hotel, and since it has so many full marks I felt a bit off-put to be that one guy who has problems. Thankfully nothing is wrong with the service, which is always most important. The staff are fantastic, friendly, and you can often see the owner about the hotel assisting guests and staff all day.

The first issue is possibly just a personal preference, so don't let it put you off if it sounds like your ideal place... We felt the biggest issue is that there is zero atmosphere, it's too quiet and the lack of entertainment was jarring. The hotel seems to be aimed at (older) couples that just want a peaceful place to sit and relax.

It's a small hotel, and the space is limited in the bar and pool area - we also felt very closed in at the restaurants with other guests conversations being fully overhear-able at all times. There are only a couple of seats that have the option of shade unless you want to go sit by the pool, which is an issue if you are not a sun worshipper like us. The shaded seating was always taken in the afternoon.

Despite the clearly favoured English orientated touches, including some english restaurant staff and proper bacon, the food was hit or miss. Some nights excellent, others average. Especially good was the Greek special restaurant which is reservation only - it books up very fast as the room has only a few tables. Other nights we were served cold food and leather boot beef, which at a 5 star hotel you do not expect to get.

The last issue we had is less important but it must be solved. Wi-fi - please do not advertise Wi-fi in rooms when it is down to availability. We waited 5 days of our 7 day stay before we got a router in our room which, at a 5 star hotel in 2013 is unacceptable. Free and readily available Wi-fi is an absolute must now.

We visited Kefalonia a few years ago for the same price we paid here and the hotel / holiday was only 4 star, but a lot better than here. The location of the hotel in general is awful, you have to get a 30+ min taxi or walk for an hour before you reach anything worth seeing. The beach is right on top of a fairly busy road that sits between the hotel and the sea... another jarring unadvertised feature. Corfu Town is miles away and the local bus sometimes doesn't even stop. Corfu itself is not that great either, I would recommend Kefalonia for a much more Greek experience.

I think the bottom line is for £3,000 you expect a bit more of a 5 star experience. Will not be returning to Corfu.

  • Stayed: September 2013, traveled as a couple
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5  Thank kye e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

Had a wonderfully relaxing holiday in this beautiful hotel which is in a lovely location with beautiful scenery. Slight downside to the location is the mosquitoes, difficult to avoid getting numerous bites.
Restaurant provided probably the best food I have had on a package holiday although slightly limited if you are staying for two weeks and are not a meat eater.
The only slight disappointment was when we tried to book the Greek restaurant and were told it was fully booked - we felt this was our fault for not booking earlier and went away satisfied, but the next day I heard a couple been given a booking for the restaurant for the night we requested and when we asked at reception how this had happened we were given a very unsatisfactory explanation by the receptionist and no apology. I felt this was very unacceptable from a hotel of this standard. Later in the day we were offered a place in the restaurant, but I felt as if it was us that was being difficult and not the hotel that had handled this very badly so we declined the offer and went out for dinner - badly done!!
However I would recommend this hotel as we found everything to a high standard and the staff were wonderfully welcoming .

  • Stayed: September 2013, traveled as a couple
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3  Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

Its hard to add to the many excellent reviews. A few points, a taxi is a must to get to Restia from the airport, we heard 2 hours 15 mins mentioned by those using the coach, our taxi 50 mins!
We stayed in one of the suites and found we benefited from a bigger room and whilst we didn't have the private pool, the main pool was spacious and benefited from the attentive staff serving us great cocktaills. Do venture out, excellent local taverna to the right called AVRA, great lunches. Also try the Fuego Beach bar, relax with a cocktial and watch the sun set.
A final mention to Super Mario AKA Candy Man, any dessert you want, he will make.
Thank you all for a most enjoyable and relaxing stay, true attention to detail and excellent service.

Room Tip: Take a touch if your venturing out at night along the road.
  • Stayed: September 2013, traveled as a couple
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2  Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Restia Suites Exclusive Resort

Address: | Almyros, Acharavi 49100, Greece
Phone Number:
Location: Greece > Ionian Islands > Corfu > Acharavi
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 38 Specialty Lodging in Acharavi
Number of rooms: 30
Official Description (provided by the hotel):
Quietly located near Acharavi village, along the three-mile stretch of Almiros bay with white sand and a sea of crystal blue water, lies "Restia Suites" Exclusive Resort, the epitome of simplicity, elegance and style. ... more   less 
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Also Known As:
Restia Hotel Acharavi
Restia Suites Exclusive Resort Acharavi, Corfu, Ionian Islands

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