I have to say I completely agree with previous reviews. On the surface everything seemed great but after a day I felt like I was staying in a hotel pretending to be 5*, it was a bit of a joke. When we first arrived we thought wow, especially having seen all the other hotels people were staying at during the journey from the airport. However it went downhill from there.
The hotel advertises WIFI in the rooms, however it doesn't say that there is a waiting list for routers and that there are not enough for every room! Once we got one, it was so slow anyway that we may as well not of had it. The room is well equipped with a flat screen TV, but whats the point when you cant actually get any channels?! All the furniture is IKEA, not that there is anything wrong with IKEA but Restia suites is not as grand as the owner likes to think it is and some of the furnishings in our room needed replacing e.g our light (we called the jellyfish light) had broken bits on it. To be fair, other than that the rooms are very nice, clean and spacious.
The biggest disappointment for us was the beach, I do not understand why this isn't mentioned in other reviews. OK, the geography of the area cannot be helped, the beach is a mix of shingle and grass/weeds, but there is a road running between the beach and entrance to the hotel so why not screen this off? Why provide guests with private pools and gardens to hideaway, then expect them to use the beach area where coaches and cars driving past can stop to look at you sunbathing?! It was quite exposed and there was nothing exclusive about the beach what so ever, there were no cabanas, day beds or hammocks which have always been provided in other 5* resorts I have been to. The umbrellas were tatty, there were not enough tables for everybody and service was rare. We would walk 2 minutes to the right and have a fresh orange juice in a small beach shack which was no where near 5* either but at least they made the effort. There were several other guests we met up with at this beach bar who told us they were annoyed the owner only gave free drinks to regular guests and so they chose to spend there money elsewhere.
Also, unless you want food poisoning do not touch there ice creams, I opened 2 magnums that had melted and re frozen and when I told the waitress she was obviously aware and quite embarrassed. I was under the impression she had told management and nothing had been done about it. Something else that Restia suites needs to work on is there point of sale, too many human errors were made with regard to bills, we had been asked to pay for somebody else's bill twice which has never happened to us anywhere. Most 5* hotels these days just require your room card to charge things to electronically. The actual bar also needed work, it consisted of poorly fitted glass with sharp edges that moved up and down if you rested your arm on it.
Moving on to the main swimming pool, the actual water was green as was the sludge on the bottom hence we did not swim in there.
The food was pretty good, not amazing and the breakfast was substantial but it certainly didn't have the wow factor. The restaurant was claustrophobic, no atmosphere and the tables were so close to each other you could here other peoples conversations and vice versa.
I could go on! Overall Restia suites is OK, the rooms are nice and staff are great but so they should be for the money you pay to stay there. I do not go on holiday to watch TV and surf the internet but when you pay over £3,000 for a holiday at a 5* hotel you do expect these facilities. The beach needs some serious attention, the owner needs to realize that when you advertise a 5* resort then all areas need to be up to standard, the beach is an extension of the hotel. I think that anybody who is used to international 5* standards then Restia suites is going to be a bit of a dissapointment, we personally would not go back.
- Official Description (provided by the hotel):
- Quietly located near Acharavi village, along the three-mile stretch of Almiros bay with white sand and a sea of crystal blue water, lies "Restia Suites" Exclusive Resort, the epitome of simplicity, elegance and style. ... more less
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- Also Known As:
- Restia Hotel Acharavi
- Restia Suites Exclusive Resort Acharavi, Corfu, Ionian Islands