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Review of Marilena Hotel

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Marilena Hotel
Ranked #25 of 32 Hotels in Amoudara
Reviewed July 19, 2013

We've just returned after a weeks stay which my partner booked to celebrate my birthday, so we wanted it to be memorable.
Some of the staff will be remembered forever ... the lovely Soula (dining room manager), what a fabulous, hard-working lady - always a smile, a chat, and willing to please; Eya in the dining room with the most beautiful smile; Anthony ('Trolos' = crazy) at the pool bar with a wicked sense of humour; Alex the porter at reception, a very helpful and charming young man.
The ladies on reception were ever-helpful too!
We were VERY disappointed with the first room we were given (No.70) - dark, gloomy, with a view of a tree right outside the window then unfinished buildings and a shed roof beyond, the 'terrace' was overlooked by three storeys of other rooms and got no sun, and the metal stairs leading up our block of 8 rooms sounded like a blacksmiths shop every time someone came up them! The minute L-shaped bathroom had a tiny sit-in type bath which meant you risked tripping while trying to shower, and the concertina door was something Heath Robinson would have been proud of! Twin beds instead of the requested double which were the most uncomfortable I've ever tried to sleep on.
So ... next morning we requested a room change and were then given a fabulous room (308) on the third floor with a view of the residential part of town, mountains, and the bay ... our holiday started right then! It seems a polite and reasonable approach rather than a loud demand is appreciated. We enjoyed the food, the pool, the town, and talking to the locals who are warm and welcoming if you take the time and trouble to chat. While some of the goods on sale look expensive the shop owners are willing to deal and barter for a discount, and it can be done nicely without it looking like an insult. It's a fairly quiet area and that suited us, the sea is a short walk away with a good beach and facilities, and the few hawkers we saw were not a nuisance.
Back to the hotel itself ... we too experienced the holiday-makers from other countries who don't have our manners, dignity, or values but they behave differently if you stand your ground at the food bars and be vocal in making it clear that their behaviour is unacceptable to you. They don't get angry but they do respond to positive reactions, and it gave us lots to laugh about. I wonder how many of our continental neighbours have had their holidays spoilt by the drunken behaviour of Brits abroad? The influx of a party of 60 kids on a school trip did change the atmosphere - noisy, ignorant, and largely unsupervised they dominated any area they descended on, but looing at the example being set by their guardians you could hardly blame them - and it was their holiday too!
Our next-door-neighbour in 309 goes back to this same hotel regularly and said he would keep coming back - Balliotti, if you read this it was good to meet you - and I can understand why. If I wanted to have all the things I have at home I'd just stay at home, but if I want to experience new places, people, and cultures I'm happy to go with the flow as the budget allows. You don't get 5 star facilities at bargain-basement prices - no worries!

Room Tip: Top floor rooms facing south are quiet and the lift is reliable as long as unsupervised kids aren...
  • Stayed: July 2013, traveled as a couple
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9  Thank ShaMakau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 90 of 409 reviews

Reviewed July 17, 2013

.....having read the reviews of this hotel...we were not sure what to expect. I have a severe gluten allergy and had packed a case full of food just in case.
From the moment we arrived to the moment we left.....the staff could not have done more to make us comfortable. From the cleaning staff who work EXTREMELY long days, to the reception staff who helped with tours, travel issues and late check out....to Suela in the restaurant who made sure I knew what I could eat and provided food for me if there wasn't anything gluten free.
People have complained bitterly about the food on here.....the hotel is NOT for the egg and chips brigade......but they are catering to a wide range of nationalities......something that should be considered.
My only issue is that diet coke would have been nice......but was readily available from the supermarket next door.

This hotel, and the people in it deserve a lot of credit......we would go back in a heartbeat!

Room Tip: Ask not to be place in a room near 60 Polish students!
  • Stayed: July 2013, traveled with family
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7  Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

good looking hall but other than that - horrible hotel. Rooms are small with small windows, small showers and even small beds. the lights in the room were too dark and it felt really creepy. had no water in the toilet, and no shampoo at all. the food wasn't good, and for all inclusive you could had a drink in the bar until 11PM. Wifi was working only in the entrance hall. this is clearly not 4 star hotel. the location also very bad... if youre 18-25 and searching for more bars and noise go to Hersonissoss or Malia.

  • Stayed: June 2013, traveled as a couple
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3  Thank RomanZarkhin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

we went to this hotel for 1 week was really nice food was good apart from evening meal was not that good the hotel was full of germans and Russians the germans are so rude they just push in and don't really give a damm about any one but them selves.. Only 1 person on the bar at night so not much fun waiting in a line for a drink... but all in all a very nice week weather was lovely and the bars near by are really nice.. lovely cocktails in the bars nice beach and room was nice..

  • Stayed: June 2013, traveled with family
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Thank Jayne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

We have just come back from staying in this hotel and the only main problem we had was there was only one person serving behind the bar at all times, the food was average for a all inclusive , ,the pool was one of the best we've had on holiday, the pool bar was ok ,beer you poured yourselves,. All in all for what we payed it was ok

  • Stayed: June 2013, traveled with friends
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1  Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

Really surprised when we arrived much better than expected. Got there about 9.30 in the evening and the restaurant kept us some food which was very nice, the room was decorated well and cleaned every day. The shower was hot all the time, even though there was quite a few guest mainly from Russia the pool area was very quite. The pool barman was very friendly and helpful the one thing that was not good as I don't drink alcohol the soft drinks were not very nice very cheap versions of coke and fanta. The food was really good a good choice and plenty of it which was good as the Russians eat like they have never seen food before and piled their plates as though it was going to be their last meal. All the staff were helpful shame about the manager and the owner never a got an acknowledgment from them at all which I found quiet rude. The beach was a five minute walk from the hotel and a short bus ride into the town. The weather was amazing and would definitely go back.

Stayed: May 2013
5  Thank mitzy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

I like the hotel, it was clean, food was good - they waited for us with dinner the day we arrived and it was after 9.30pm, so that was really nice!
We had a nice room with beautifull view.
Rooms were not cleaned everyday, but i didnt mind. It wasnt filthy or smth. we are not very fussy, and we wree away from the hotel most of the days. I dont think they have enough staff :)

Food was good. Staff really nice and friendly.Luv the pool, nice and deep, but the water was half chlorine and half salty(?)
There was also no problem with fiding free sunbed. You can play ping-pong, baksetball, but there is no small kids pool - for families with kids.
Hotel is close to the beach, and around 10min by bus to Heraklion. But in the area theres no many party places, a bit quitet area for young people. Good to chill and relax.
There is no entertainment at the hotel, and music is very quitet.
Alcohol. hmmm during the day when nobodys drinking they serving more diffrenet ones that in the evening. And its only one bartender.
Overall i still liked it. Great for relaxing.

  • Stayed: July 2012, traveled with friends
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3  Thank Lajze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marilena Hotel

Address: 173A Papandreou Georgiou | Amoudara Beach, Amoudara, Crete 714 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Amoudara
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Amoudara
Price Range: $68 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marilena Hotel 3*
Number of rooms: 212
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Also Known As:
Marilena Hotel Amoudara
Marilena Hotel Crete/Amoudara

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