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My trip to South America was part of my goal to make it to all 7 continents before I die. This trip made it six. And it was an amazing way to get introduced to South America.
EcoCamp Patagonia was the jewel of my two week trip. I honestly focused very little on the other three places I visited. I had high expectations and they were not just met but surpassed. My two friends who have stayed here purposefully gave me very little information. I was told to just go and appreciate it. And yes. I did.
I am going to start with things they could have done better because I don't want to end this review on a negative note. It would have helped to be told more specifics when we arrived at the camp. For example, yes, we were told we would have a briefing before our dinner in the bar dome. What that briefing was supposed to do, we were not sure. So we kinda just went blind. There was a free welcome drink and some cheese plates on the side but we were not sure if we were allowed to take one. Lastly, we were not sure if we were supposed to sit at any table or at a specific table for dinner. We were eventually ushered to a table, and it was all fine. But I felt the "onboarding" could have been tighter. This was confirmed the next day when the new people arrived and seemed equally as confused as we were on our first day. That said, we just reached out to them and helped them. All good.
Apart from that, the rest of my 4 day stay here could not have been better. Let's start with the treks: you select from three each day (except Sunday which only had two choices). The treks were either soft, medium, or hard. They use the word "soft" cause it isn't easy. Just not as hard as the other two options. The trek's were definitely challenging. I did their hardest trek, Cerra Paine, and I was definitely relying on all my ability. I never felt like I didn't have the guides there to help me but I definitely felt that I had to dig deep and work hard to get through. It was exhilarating. The other 3 days, I did two hard treks and one soft one. I found the soft one equally as challenging for what it was. I left feeling accomplished, educated, and satisfied.
The food: there is a lot to have. You will not go hungry. Breakfasts have tons of options for all diets. The bag lunches you build yourself are super satisfying for your daily excursions. I ate vegetarian while here and found tons of options for myself. There are also lots of meat options. After my treks, I was ravenous and there was always some food to have in the dining and bar dome. The quality of the dinner was excellent. The food was on par with any very good restaurant in any major city. If you cannot find something you like, they do go out of their way to make you something. I met a gluten-free celiac while I was there and she was made some special orders and bread to fit her needs.
The domes: first, I stayed in the most luxurious dome: the suite dome with loft. We had a bathroom in our dome, a fireplace, and a king size bed. We loved loved loved it! It was very luxurious to come back to our dome after a day of hiking and sweating out all the liquids we consumed. Having our own shower, our own toilet (even if it was composting), and a heater/heat source, was definitely amazing. The bed and linens were soft & inviting and enough to make me want to just stay in bed. But I was here to trek, so that didn't happen.
The guides: simultaneously helpful, knowledgeable, generous, friendly, amiable, welcoming. I honestly fell in love with all my trek guides: Maia, Claire, Pablo (from Spain). They probably will not ever know this but they really are the reason my love for trekking/hiking has exponentially grown. We would hike but stop to talk about the flora and fauna, the geology/terrain, and the weather. They would stop at points for us to admire the beauty of nature but also understand it. I spent a lot of time just listening to what they had to share about the life of a trekking guide and just bathe in the stories of these three inspiring individuals and who they are and what they represent: the love of nature and life.
The staff: it's easy for staff to take guests, that have nowhere else to be, for granted. I know, I work in the service industry. But the staff at EcoCamp are just service oriented. They are accommodating. They are helpful. They are pleasant. Everyone from the drivers, to the reception, to the bartenders, the waiters, the housekeepers... they all are there to help make you comfortable. And I felt it.
EcoCamp Patagonia will go down as one of the greatest places I have ever had the privilege of staying at. I want to go back. I want to go back now. I want to work there. Maybe as a guide. Maybe as a cook in the kitchen. I want to be part of it somehow. This is why I would not just recommend you visit this place. I insist you do.
Date of stay: November 2017
Room Tip:Some domes are not heated and share bathroom facilities. Make sure you choose wisely.
Trip type: Traveled with friends
Cleanliness
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Sleep Quality
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EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this review
Responded Dec 16, 2017
Hola!
Thanks for your message. Your comments are truly emotionnal and we are proud to read when an EcoCamp experience converts itself into a deep human experience (which is a central aspect of our EcoCamp since the very beginning of the project). Much more than domes in a beautiful place, EcoCamp is a place for people to connect with each other and with the incredible trails of Torres del Paine National Park. We work with a passionate team and we are delighted to know you enjoyed both their work and their company. And do not worry : your guides Maia, Claire and Pablo just read your feedback (they send you their best wishes). Your words were a great way to give them even more motivation. We hope to welcome you again at EcoCamp!
Best, Timothy
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All reviews suite dome standard dome eco camp wildlife safari composting toilets w trek wood stove chilli flora and fauna national park el calafate french valley sandwiches hot shower an incredible experience daily activities meal times
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Eco camp is amazing. I was staying in a standard dome and worried it would be cold/the showers would not be up to standard, and what would the communal loos be like? In fact the standard domes are really cosy. Warm in the day, they get cold at night but the bedding means you are perfectly warm. The communal facilities were good, hot showers, and very clean. The community domes are lovely. Good food, and free wine with dinner -after the obligatory pisco sour with the briefing for the next days activities. Each done has a "window" wiith a great view of the Torres (cloud permitting). The staff were helpful and very friendly - but a drying room would be a good idea as if the weather does close in things can be very wet and there is not much room in the dome to dry them for the next day.
Date of stay: November 2017
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this reviewResponded November 25, 2017
Hola,
Thanks for your feedback. We are happy to read you had a great stay with us in the wilds of Patagonia! Standard Domes are the perfect choice for those who want to feel Patagonia's wilderness with both comfort and simplicity; temperatures might be low on some of the season's nights yet beds are made to keep our guests as warm as possible. As for the drying room, this is something we are currently designing in the communal areas!
Best, Timothy
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We stayed 4 nights at the eco camp as part of a holiday in Chile and Argentina - this was easily our favourite part of the holiday, and absolutely amazing experience that we will never forget. The location, the domes, the walks, the food and drink, the staff - simply the best! And yes, the sky at night was beautiful!
Date of stay: November 2017
Trip type: Traveled as a couple
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EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this reviewResponded November 25, 2017
Hola,
Thanks for your kind words - we are delighted to know EcoCamp was the favorite part of your South American trip. At EcoCamp, we are proud to work with a team of passionate workers who have true passion for service excellence and Patagonia. We hope to welcome you again in Patagonia!
Best, Timothy
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I think people who leave poor reviews are not reviewing in context. Trying to run a hotel in an eco friendly way actually creates a lot of challenges as you can't cheat your way out of them. We stayed in a suite dome
On the positive side. Food is absolutely superb and way above the standard expected. We never had breakfast as were out puma tracking by 5.15. Staff all lovely and helpful. Bed extremely comfortable. Showers instant very hot and powerful. Location right up against mountain is amazing. Very quiet with lots of birdsong.
Slight negatives. 2 charging points in a really inconvenient location. The whole hot water run thing and having to remember to ask for some milk. We had fabulous weather so domes were hot in afternoon, but stayed pleasant throughout the night. Might be unbearable in summer.
Date of stay: November 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this reviewResponded November 12, 2017
Hola,
Thanks for your feedback. We are delighted to know you had such an unforgettable Puma Tracking experience at EcoCamp and felt EcoCamp was a cosy place to stay in Torres del Paine NP. As you wrote, EcoCamp is not a luxury hotel but a sustainable hotel with cosiness in a remote area. We are working hard to reduce our footprint and while for some this means stepping out one's comfort zone, sustainable travel can actually demostrate an eco-friendly travel experience may be both green and comfortable, even in far away places! As for the hot temporatures inside the domes, while this can happen during the long sunny days of summer, there are special windows in every dome to ventilate on the (rare) hot Patagonian days. We hope to welcome you again at EcoCamp!
Best, Timothy
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One of the most beautiful views from my dome of anyplace I have ever stayed! View of the massive granite towers outside my window each night. Awesome! But even better than the views, were the staff. Did the 7 day W trek in Torres del Paine national park. Both our guides(Jorge and Paz) were fantastic! Warm , kind and informative. The food is gourmet! Delicious! Outstanding stay 10 out of 10!
Date of stay: November 2017
Trip type: Traveled as a couple
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EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this reviewResponded November 12, 2017
Hola,
Thanks for your comments. "Rustic comfort" is a good definition of the cosiness (and friendliness) we provide at EcoCamp! As for the staff, we also believe this is the most important aspect of the experience we provide in the heart of Torres del Paine National Park. We hope to have you again at the world's end!
Best, Timothy
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The gobsmacking views would do it, but add to this the friendliness and professionalism of all the staff, from guides to waitstaff to van drivers to the man who lit the fire each day. No doubt someone could find something to moan about, say the walk from our farthest suite dome to the communal rooms, but we see this as the bonus of utter privacy and the chance to stretch our legs on a cold morning! The guides are all so highly tuned to the guests, spending off times milling with them, explaining the routes each evening over a ‘welcome’ drink (that happened daily), highly visible at breakfast to answer questions, fix faulty boots, provide moral support where needed. Amazing and heartening to see these young skilled (and highly educated by the way) folk at work. We loved it all. It’s unforgettable. Well done, Ecocamp.
Room tip: The suite dome has its own beautiful bathroom.
Date of stay: November 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EcoCamp-Patagonia, Guest Engagement Manager at EcoCamp Patagonia, responded to this reviewResponded November 12, 2017
Hola,
Thanks for your feedback! We are proud to know travelers like you truly enjoy the daily work of our team members at EcoCamp. Our staff is without any doubt the centerpiece of the EcoCamp experience. We hope to welcome you again in Patagonia!
Best, Timothy
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