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“In a National Park location is (almost everrything)” 4 of 5 bubbles
Review of Ecocamp Patagonia

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Ecocamp Patagonia
Certificate of Excellence
GreenLeadersPlatinum level
Sao Paulo, SP
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“In a National Park location is (almost everrything)”
4 of 5 bubbles Reviewed January 18, 2013

Great concept, with domes inside the (windy) Torres del Paine National Park, just 2 km from the Almirante Nieto base and 10 km from the Torres del Paine base. The food is also worth mentioning, when I was there (January 2013) the chef was inspired.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ricardo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Director de Relaciones Públicas at Ecocamp Patagonia, responded to this review, January 31, 2013
Wonderful to hear you enjoyed our domes, menu and the EcoCamp concept. Location is indeed everything (or almost everything!) in a national park and we’re very proud of our excellent location within the park, with easy access to some of the best trekking trails!

Best wishes,
Gemma, EcoCamp Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Brussels, Belgium
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed January 17, 2013

We stayed 3 nights with our 3 children (11, 11 and 8 years old) on the last week of October 2012. We got interested in the Ecocamp due to the good reviews, the “eco” concept and the original accommodation in domes. In addition, it is well located inside de National Park. We reserved a 3 nights/4 days programme called “Wildlife Safari”. The first thing we realised when we received the itinerary was that in fact is a 3 nights/2 days, as the first and last day are spent in travelling. We suggested that we could do a half day excursion on the last day and leave later (after all it is just a couple of hours drive to Puerto Natales), but the organisation was not flexible to accommodate this possibility.
The programme included the transport from Calafate (Argentina) in a public bus. We were taken from our hotel to the bus station. After around 5-6 hours we got to Puerto Natales where a driver from Ecocamp was waiting. He took us to the offices where we did the check-in, and then to a restaurant where we had a delicious 3-course meal (set menu). We were then taken to the Ecocamp in a van with other 4 people. On the way we did a small detour of 8 km to visit the Milodon cave, which is an interesting stop for 30 minutes.
We arrived to the Ecocamp. The setting is fantastic, really beautiful and the camp is nicely integrated in nature. We were taken to our room, a two-storey dome with an en suite bathroom. The dome is tastefully decorated. All materials are nicely chosen. The beds are large and are of very good quality. The bathroom is very small but functional. There is a closed wood stove that heats the place. There are other more simple and smaller domes with shared showers and bathrooms.
The staff at Ecocamp is made of young enthusiastic people, really helpful and all very nice. The head guide (Rafa) is very knowledgeable and pleasant. He gave us an introductory speech about the camp and what we were going to do the day after. The weather was not good, it was windy and rainy, quite common in Torres del Paine. The plan was to visit by car some of the most famous places within the Park and then finish with a boat tour in Lago Grey to see the Grey glacier.
After dinner we went to sleep. It rained quite a lot and the wind started to blow very strongly. The domes are constructed on top of a wooden base, then a geodesic structure in aluminium over which a plastic cover is tied up. The plastic is loosely attached to the wooden base, so the dome is not at all airtight. As a result of the strong wind the plastic cover was violently and loudly flapping on the aluminium structure and the wind was entering into the dome, the ceiling lamp and the curtains moving as if we were out in the open air. The noise was very loud. I really had the impression that the dome was going to roll away with us inside. At about 2 am the wood inside the stove went out and the temperature started to drop. I woke up and put some more wood in. Soon after my daughter came down from upstairs terrified of the noise. At this stage, after having slept almost nothing, I was already reflecting upon the concept of the domes, unsuccessfully trying to find advantages in relation to any other “normal” construction.
The excursion on the following day was good. Torres del Paine is a great place even if the weather is bad. We were around 16 persons in two vans, which made the whole thing a bit more crowded than I was expecting. We visited a number of wonderful places in the Park. We were accompanied by the guides Rafa and Alexis who gave very good explanations about the Park’s fauna, history, geology... On the second day the bad weather continued so we were not able to do the trek that was foreseen and we had another excursion in the van. This was somehow disappointing but if you stay just a couple of days in Torres del Paine this can happen. The weather is unpredictable and could get really harsh.
I must say I had the impression from the information provided in advance, that there was going to be range of activities to choose from. This was not really the case. There is one excursion for all the campers and the options were limited to returning in the van or by foot or doing a shorter or a longer trek. At least this was the case the two days that we were there.
During the second day one of my sons twisted his ankle running between the bushes around Lake Sarmiento. The attention received from the guides and back at Ecocamp from the management was really outstanding. Everybody was very helpful and we were really grateful. We used their telephone to call our travel insurance to find a hospital in Punta Arenas, where we were going the following day.
Daily life at the Ecocamp is nice. The atmosphere is relaxed and cheerful. You sit with other campers during breakfast and dinner. What I found a bit strange and artificial is the separation between the people in the Safari programme and the group that is there for the long treks (5 or 9 days). Somehow the organisation prevents the groups from mixing, something that I found strange.
The food was simple but good quality. During breakfast you prepare yourself a packed lunch that you take with you for the excursion.
Overall we had kind of mixed feelings about our stay at the Ecocamp. On the one hand the atmosphere is very nice, the setting is beautiful and the accommodation is very original. The guides are very good as well as the overall service. However, I found the accommodation more appropriate for a temperate climate than for Torres del Paine where strong wind and rain are common place. I were not able to find any advantage of such a construction during our stay. I also found the excursions with more than 15 people a bit overcrowded, considering the expectations on the basis of the price paid. Finally, we did not understand why there is no internet access in the camp. Overall the Ecocamp did not meet my expectations due to these reasons. I think the Ecocamp makes sense as a base for the long hikes in Torres del Paine (the original concept), but not for a “lighter”, more conventional visit to the Park.

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JorgeRRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Director de Relaciones Públicas at Ecocamp Patagonia, responded to this review, January 21, 2013
Thank you very much for your detailed feedback, we appreciate you taking the time to share all aspects of your experience. I’m very glad to hear you enjoyed lunch in Puerto Natales and Milodón Cave on your first day, as well as arriving at EcoCamp with its fantastic setting in the middle of the wilderness! Thank you for your complimentary description of our two storey Suite Dome lofts, ideal for families like yours with 2 adults and 3 children.

Unfortunately it appears you visited us during a spell of bad weather, with particularly strong winds, after which all of our domes were checked and any flaws repaired, as is the norm after all periods of strong wind. Please be assured our domes are resistant to 150 km / h winds and would never blow away! We have recently started attaching the liners inside the domes in a different way so as to minimise the rattling of the dome fabric against the poles with strong gusts of wind and this has helped reduce noise. I’m very sorry that this was not done before your visit and you & your family had to endure this noise. In terms of the advantages of domes however, I will say that apart from the enriching experience of sleeping at such close quarters to nature - listening to the wind (in your case I fully understand this was too extreme to be enjoyable) and looking up at the stars through the ceiling windows - they ensure a far more sustainable construction and do much less damage to the natural environment than a classic hotel.

We always offer at least two different excursions each day but I assume the bad weather meant that not all activities could be conducted. 16 is our maximum group size and 2 guides always accompany groups of this size. In terms of not being able to do a half day excursion on the final day, that would have been due to the fact we only have one shared transfer leaving the park each day and it leaves in the morning so as to arrive at the airport in time for late afternoon flights following lunch in Puerto Natales. The shared transfer is included in the package and paying for a private half day excursion plus a private transfer would have been very costly.

I’m glad EcoCamp staff were so helpful when your son twisted his ankle and you found the management to be outstanding in addition to our enthusiastic helpful staff including head Safari guide Rafael. Also happy to hear that daily life at EcoCamp, with its relaxed and cheerful atmosphere, was very agreeable to your family! We sit groups together for dinner and breakfast but of course everyone is welcome to mix during the evening aperitif and after-dinner bar events.

We regret that the wind ruined your perception of our accommodation and left you with mixed feelings, despite enjoying the beautiful setting, great atmosphere, good services and guides. We have satellite internet access in our office and for emergencies but prefer to keep EcoCamp simple and in tune with nature, offering the rare experience to disconnect. As mentioned, we have begun attaching the dome liners in a way which reduces wind noise and we hope that this will allow all people seeking a unique experience in Torres del Paine to enjoy the sound of the elements from within their dome without preventing sleep.

Thank you again for your comments,
Gemma, EcoCamp Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

My wife and I finished the W Trek that started on NY's Eve. Made all arrangements with Cascada and could have not asked for anything more. Stayed in a Superior Dome which we appreciated for the additional space, heating, and the private ensuite. Had an excellent guide in Juan Luis and Isadora (also). Thank you for making this a great trip for us.

Room Tip: Would recommend the Superior Dome or Suite...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Reggiec10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Public Relations Manager at Ecocamp Patagonia, responded to this review, January 24, 2013
Fantastic news, it sounds like that New Year’s eve W trek group had a great time! Glad you appreciated the extra features of the Superior dome - a little heating and a private bathroom never hurts after a long day’s trek! Glad Cascada Expediciones enabled you to have a smooth, enjoyable trip and I hope you’ll travel with us again maybe in a different region in Chile!

Kind regards,
Gemma, EcoCamp Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, AZ
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 12, 2013

Let me start by saying that this was our favorite stay of the trip (3 weeks in S. America). The lodging is so unique and in such a remote and beautiful location it's definitley worth the effort to get here. We really enjoyed the whole vibe of this place, the staff and guides were phenominal and were people I think I would have as friends in my regular life. Everyone from the staff to the guests were all there for the outdoors so there was no pretentious people complaining about little things that are insignificant. The food was actually quite good for such a location, the domes were also good, although I'd recomend the luxury domes if you can get them so there is no long walk to the bathroom on those chilly nights. Make the effort to get here because you will not be disappointed - hurry the guanacos are waiting for you!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PalletKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

We (2 adults and 2 teen aged children) just returned, (yesterday) from a two week trip to Chile, all arrangements made by Cascada. I couldn't wait even one day to rave about the brilliant job they (Cecelia) did with our itinerary. We flew to Punta Arenas where we were met at the airport and transported to town. The town is small but we found several nice restaurants and it functions mostly as a gateway to the Patagonia region. We were picked up and transported by small bus to the Ecocamp office in Puerto Natales, where we were given lunch in a nearby restaurant (good meatless options) before continuing to the camp in Torres del Paine. Torres del Paine is absolutely beautiful; the Ecocamp is clean and the guides are great. There were always meatless options, and the food was very good. We had three great, full day, treks on the amazing "W" circuit. Following our stay at Ecocamp, Cecelia booked us on a 3 day sea kayak trip through the southern part of the park. (specifically along the Serrano river). We camped and utilized one Hosteria in the most remote and beautiful locations. This is camping in the wilderness; oh so beautiful. We did not have a lot of sea kayak experience but our guide was fantastic and very patient. (this is a strenuous and very rewarding trip). This part of our trip concluded with 2 nights in Puetro Natales at the IF hotel. Puerto Natales is a very small (also gateway) town. There are good restaurants and out hotel was clean and comfortable. When our flight time was changed (on Christmas eve); the hotel called Cascada to arrange for a change in our airport pick up. We flew out of PN on Sky airlines. I think there are only a few flights a day, but this is a good option which I would recommend. Every transport was on time, all hotels were great; Cascada did an amazing job with our entire itinerary. We continued on to Pucon in the lake region; where, again, all accommodations were exactly as we had hoped. (including car rental pick up on New Year's Day) The entire trip went with out a hitch (amazing). I can't thank Cecelia and Cascada enough for making this trip possible. I would strongly recommend using them for travel anywhere in Chile.

Room Tip: This is a small property; so if you are traveling in the high season book early. Some "tents...
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank momfrommaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Director de Relaciones Públicas at Ecocamp Patagonia, responded to this review, January 10, 2013
Thank you for such wonderful feedback! Thrilled to hear you and your family had such a great experience travelling with Chilean tour operator Cascada Expediciones, owners of EcoCamp Patagonia. It sounds like Cecilia sorted out a very active, fun itinerary including the scenic Pucon, lovely hotels and your 3 day sea kayaking trip which sounds fantastic - what a memorable way to leave Torres del Paine following your W trek! Also very glad to hear you found EcoCamp beautiful, clean and with high quality guides and a good menu each night, including vegetarian options.

We really appreciate your quality recommendation to use Cascada Expediciones and would love to welcome you back in Chile at some point in the future. Now you’ve seen the south maybe the Atacama desert calls?!

All the best,
Gemma, EcoCamp Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

We found this to be an excellent way to enjoy the park. Its crtiical to note that they are one of the few options that are within walking distance of doing the main trek to the towers. We were happy to be guided to stay here, vs another considering that was outside of park, and much further south. However, be aware that they do not have 1/2 day trips for day of arrival, which we were dissappointed about. Also, they do have a set day by day schedule. We could not swing a full trip with their normal start/stop dates. So we ended up doing the main attraction, the towers base view, on our own. We also found it a bit pricey for what was covered within the deal through casada travel.
I would ask in advance about what are the organized tours daily schedule. They were very helpful with bikes, and helping out with converters for charging electronic stuff. Also, the only internet access is to go to the actual Hotel Las torres within a mile walk, and they charge by the hour...the only time we encountered this throughout all of South America.
Also, very important, there is no ability to get anything locally in terms of clothing or equipment.
I think they could add to casada website for each tour a list it items to bring. My problem was this was the first place we went, and apparently from US to Patagonia, along the way the rubber soles of my hiking boots dried out./brittle and fell apart. I hiked in my sneakers, less than ideal. I also think that Ecocamp, for the price, should provide walking sticks. We were very lucky that our guide lent a pair to us for 2 days we were there. Found the guide Claudio to be excellent! Food was fabulous, given the location. I watched them get a delivery of food, etc, and its a lot of work to bring in the food and beverage, supplies.
I also got a real appreciation for people who hike in to the refugio or camps, that then set you up to hike the balance to the view in the morning. These are tough hikes for those that do not do these regularly - its a solid 8 hours for the base towers view , if you plan to spend time at the top, which is well worth it once you hiked all the way in.

Room Tip: We were lucky to get the suites, which provided plenty of room and had own bathrooms. Its costly ,so...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Truegrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Director de Relaciones Públicas at Ecocamp Patagonia, responded to this review, January 8, 2013
Thank you for sharing your EcoCamp experience! We’re very proud of our location and of being one of the only hotel options within walking distance of the Tower Base Trek. We actually have a micro Safari trail on EcoCamp’s property for those arriving with a half day to spare, it’s short but a great introduction to the park’s flora. I’m sorry to hear that your schedule didn’t coincide with one of the two days a week we do the tower base trek, we have the organized tour schedule published here www.cascada.travel/Tour/EcoCamp-Patagonia-Wildlife-Safari#Excursion_chart We also send all clients who book through Cascada a full trip information pack detailing exactly what items to bring for each tour. I’m surprised this didn’t reach you, send me an email gemma@cascada.travel with the name of your sales executive in our office and I’ll investigate why this didn’t get sent to you. I’m sure if you’d coincided with the Towers trek you’d have found your tour a very good deal overall, considering the price includes everything from accommodation and guided treks to meals with wine and airport transfers. However, happy to hear staff were helpful with bikes and adapters and that you enjoyed hiking with helpful guide Claudio! Also glad to hear you enjoyed our food and thank you for appreciating the complex operation we undergo in order to provide an plentiful, diverse menu each night!

My very best wishes,
Gemma, EcoCamp Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

We recently had a 4 day/3 night package here and it was wonderful.

The hiking on the 2 days activities was a little much for me after completing hikes in the amazon and on the Inca trail, but the evenings in the dome were sensational.

Best sleep I've had in years and the most wonderful shower.
The guides are great, food is good and even though the transfers are quite long (7 hrs to Punta Arenas or El Calafate) it is 100% worth it.

Room Tip: Choose a suite dome if you can afford it!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kimmy009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EcoCamp-Patagonia, Director de Relaciones Públicas at Ecocamp Patagonia, responded to this review, January 8, 2013
Wonderful to hear you found our Suite domes sensational and had the best sleep you've had in years! Glad you enjoyed our showers, food and guided activities, even if you were a little tired after what sounds like a very active South American adventure!

Thank you for your incredibly positive feedback,
Gemma, EcoCamp Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ecocamp Patagonia

Property: Ecocamp Patagonia
Address: Torres del Paine National Park, Torres del Paine National Park, Chile
Phone Number:
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 16 Specialty Lodging in Torres del Paine National Park
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Ecocamp Patagonia 3*
Number of rooms: 33
Official Description (provided by the hotel):
EcoCamp is situated in the very heart of Torres del Paine National Park and provides the region’s first fully sustainable accommodation, complete with green technology. You enjoy guided treks and wildlife excursions by day and share evening meals with new friends, before falling asleep gazing up at the star-filled sky through your dome ceiling. Wake up in the middle of the Patagonian wilderness in a cozy geodesic dome, with a panoramic view of the majestic Torres del Paine, ready to pick up the hiking trail!EcoCamp Patagonia is a tribute to Kaweskar dwellings and way of life. The basic premise in designing the EcoCamp was to maintain the nomadic spirit of Patagonia’s ancient inhabitants. EcoCamp Patagonia is the 1st sustainable accommodation south of the Amazon, and the only one of its kind in Patagonia. ... more   less 
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Also Known As:
Ecocamp Patagonia Hotel Torres Del Paine
Ecocamp Patagonia Aisen Region/Torres Del Paine National Park, Chile

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