We too had our trip to Explora cancelled due to bush fires and found that the ongoing communication by Explora to be first class. We were about to leave on a trip to Antarctica and the plan was to then go to Explora requiring two days of travel upon the completion of our cruise to get there. Explora communicated with us via email and also copied Lindblad (cruise operator) to ensure we received their messages.
Explora went to the trouble to tentatively book us alternative accommodation within the park, offered us a discounted rate at one of their sister properties or the option of a full refund.
We have just returned to Australia and are now hoping to get to Explora next year.
We had booked direct so if anyone is experiencing trouble getting information regarding refunds etc I would suggest you get your travel company to contact Explora direct or do so yourself.More
- Free Parking
- Breakfast included