We had high hopes for Tierra Patagonia. We loved the hotel itself and would give top marks to the wait staff, guides, and even excursions themselves. But the logistics and planning around the excursions were suboptimal at best, and left us feeling disappointed with our stay.
On the positive side: we were greeted warmly at the airport, with provisions, no less, and driven to the hotel by a friendly, knowledgeable guide - a perfect prelude to our stay. The setting and hotel itself, as other reviewers have emphasized, are spectacular. Rooms are spacious; they accommodated our family of three in one room comfortably. Views are breathtaking. Food was good and waitstaff warm, friendly and professional.
On the negative side: excursion logistics/scheduling/planning left a lot to be desired. In advance of the trip, I had communicated several times with Adrian, who assured me we would arrive in time for lunch and an afternoon excursion our first day, as well as having time for an a.m. excursion our final day prior to departure. Having read the information on the website, I also told him which excursions we hoped to be able to take while we were there. Sadly, none of this seemed to have been communicated to the staff on site. Indeed, after arriving, we were sent straight to lunch by the hotel manager who promised to send a guide right to our table to set up an afternoon plan. No one came, and by the time we realized we had to go to the excursion planning area ourselves, all the afternoon excursions except one had departed, and that one was full. Alas, no afternoon excursion after all. We were able, during our next two full days, to go on some of the excursions we had hoped to. Of course, some were cancelled due to weather, but there seemed to be a degree of capriciousness or inflexibility in the schedule that we didn't anticipate. On our final a.m., again the professed flexibility evaporated when we were told an excursion wouldn't be possible after all. All of that being said, it would be remiss not to add that the excursions we were able to take were excellent and we thought the guides were great - helpful, accommodating, friendly. We only wish we had not spent so much time in two of our four days waiting for excursions that did not materialize, as going out into the park was one of the main reasons we ventured into Torres del Paine.
- Official Description (provided by the hotel):
- Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more less
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- Also Known As:
- Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile