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“Loved the hotel, excursion logistics not so much”

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Tierra Patagonia Hotel & Spa
Certificate of Excellence
Boston, Massachusetts
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Loved the hotel, excursion logistics not so much”
Reviewed April 24, 2014

We had high hopes for Tierra Patagonia. We loved the hotel itself and would give top marks to the wait staff, guides, and even excursions themselves. But the logistics and planning around the excursions were suboptimal at best, and left us feeling disappointed with our stay.

On the positive side: we were greeted warmly at the airport, with provisions, no less, and driven to the hotel by a friendly, knowledgeable guide - a perfect prelude to our stay. The setting and hotel itself, as other reviewers have emphasized, are spectacular. Rooms are spacious; they accommodated our family of three in one room comfortably. Views are breathtaking. Food was good and waitstaff warm, friendly and professional.

On the negative side: excursion logistics/scheduling/planning left a lot to be desired. In advance of the trip, I had communicated several times with Adrian, who assured me we would arrive in time for lunch and an afternoon excursion our first day, as well as having time for an a.m. excursion our final day prior to departure. Having read the information on the website, I also told him which excursions we hoped to be able to take while we were there. Sadly, none of this seemed to have been communicated to the staff on site. Indeed, after arriving, we were sent straight to lunch by the hotel manager who promised to send a guide right to our table to set up an afternoon plan. No one came, and by the time we realized we had to go to the excursion planning area ourselves, all the afternoon excursions except one had departed, and that one was full. Alas, no afternoon excursion after all. We were able, during our next two full days, to go on some of the excursions we had hoped to. Of course, some were cancelled due to weather, but there seemed to be a degree of capriciousness or inflexibility in the schedule that we didn't anticipate. On our final a.m., again the professed flexibility evaporated when we were told an excursion wouldn't be possible after all. All of that being said, it would be remiss not to add that the excursions we were able to take were excellent and we thought the guides were great - helpful, accommodating, friendly. We only wish we had not spent so much time in two of our four days waiting for excursions that did not materialize, as going out into the park was one of the main reasons we ventured into Torres del Paine.

  • Stayed February 2014, traveled with family
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Helpful?
4 Thank contessafan253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Perth, Australia
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 17, 2014

I agree with Rob 049 ... I simply don't know how anyone could give Tierra Patagonia anything less than full points. It was stunning! The service; the rooms; the cuisine; the wine; the spa; the walks ... everything was outstanding. That there wasn't WiFi or TV in the room, for us was absolutely FANTASTIC! But all you had to do was open the room door and take one step out and you had wifi access.
The staff were fantastic and we especially want to acknowledge Paula the manager for her warm hospitality; Diego at the bar; the waiting staff (too many to mention!); Guides Alex and Paula and Veronica. You can really get a sense that staff are well looked after and enjoy their jobs. This is far more important to me when choosing a venue and paying the high end prices than having a TV in the room or whether the tops were cut off the strawberries on the breakfast buffet (seriously).
We loved it and hope we can one day return.

  • Stayed April 2014, traveled as a couple
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Helpful?
Thank Rita2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 14, 2014

My wife and I stayed here for 4 nights in March.

First the good:
Fantastic property, beautifully designed and with great views of the park.
Good range of hikes available and we had a couple of great guides - Kata and Jocy.
Great rooms - again with beautiful views.

However, in my opinion there are a few things that could be better:
Average choice of meals - one night we were offered beets, potato croquettes or salmon. I like salmon, but for such a high-end hotel, I would have expected something a little better.
Food was average overall - some nights good, some mediocre.
The wine was not great either and if you are all inclusive, you may want to just pay extra for 'premium' wine.
Service is a bit hit or miss - sometimes the wait staff would go missing for quite a while, other nights the service was very good.

Room Tip: We had a second level which was great - only downside was that it was very warm which made it tough...
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  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank groberts2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
2 reviews
Reviewed April 5, 2014

We drank from the fountain of youth during our expeditions at Tierra Patagonia. We are 65-year-old women who have had the great fortune of traveling the world in our 39 years together. Our expeditions at Tierra Patagonia were simply magnificent. Our private trekking guide Basilio showed us the highlights of the park, including never-ending rainbows, spectacular glaciers, and stunning scenery. We mustered the energy for a 3-hour trek in 50-60 mph winds that was worth every step. Our fishing guide Rafael took us to a glacial river in which I caught (and released) my first large trout. The view from the lodge and its unique design are stunning.

Room Tip: We had a two-story suite, with the bed/bath on the lower floor, reachable only by a narrow somewhat...
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  • Stayed March 2014, traveled as a couple
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Helpful?
Thank N G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 29, 2014

The building is so unassuming, it blends beautifully into the landscape allowing you to feel almost part of it. Inside its pure luxury. The service was just as I like it, always there when needed but not overbearing. The guides recommended a series of walks for us that suited us perfectly - at the end of the day we felt like we had earned the fine chilean wine at the bar. Definitely on my list to return.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarietB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell, California
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 29, 2014

If you go to the Patagonia area, this place is an absolute MUST...Perfection in every detail!
From Food & Wait Staff, to Activity choices and Guides, Tierra Patagonia scores perfect 10's on each detail. The food is like eating at a 5 star restaurant - innovative combinations, with choices for everyone, including vegetarians! The wait staff ALWAYS greets you with a smile! Every request is promptly met, with a friendly air. The building is exquisite - every room has a view of the beautiful Lake and surrounding mountains. The hikes and other activities are amazing, with guides who make it seem like they are showing it all off for the first time...very enthusiastic!
Fantastic Wines are ready to be poured as soon as you request a glass. SPA choices abound, in case a hike, horseback ride, or kayaking aren't in your plans.
The best place I have ever had the pleasure of going to.

  • Stayed March 2014, traveled with friends
    • Value
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Helpful?
2 Thank MommaLAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Level 6 Contributor
160 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed March 28, 2014

This property is one of my favorites - ever! The design is very contemporary and earthy, while respecting the land on which it was placed. It is built so that views are not obstructed and it takes advantage of the panoramic landscape with its massive windows.

The service was fantastic, as was the food. This is 'out there' - it's Patagonia! But I would think nothing of recommending even renting a car and driving there. It would be really fun for anyone to hop in the car and drive to that amazing park! The scenery is so dramatic! For hikers, photographers, those who want to get away from it all.......it's fantastic.

The spa is nice. This is not, in my opinion, a destination spa. However, considering that you are literally at the end of the earth, this is really luxurious! I wish that they'd had yoga, just because of the design and the fact that the layout and feel is so 'zen'. Obviously, your real workout is the hiking and nature based activities. The lodge took us horseback riding and we actually saw wild horses running freely across the mountain range. Unreal. So, I can live without the yoga part. While the spa is not huge or ultra luxurious, consider where you are and the fact that getting a good massage after a long day of hiking IS a luxury.

This property does a great job of offering a variety of choices for the meals. There was always a vegetarian option as well. The menu is important because it's not like you're in an area where you can leave and go to another restaurant. I didn't have the chance to check out any of the other hotels in the area, but I wouldn't really feel the need - unless you wanted to be IN the park. In that case, you might consider this in combination with a property within the park. The place is full service. Although it is beautiful, it does have a very casual air about it. What I wasn't crazy about is the fact that since you don't have wifi in the rooms, you see a fairly anti social atmosphere by the fireplace - it is the only place anyone can check their emails! That, however, is not a deal breaker.......it's simply that I don't want to be somewhere to commune with nature and be reminded of technology, e-mail, etc. It wouldn't hurt them to lose the wifi feature in the public area and restrict it to the rooms. Just my two cents.

HIGHLY recommendable.

  • Stayed October 2013, traveled solo
    • Value
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    • Sleep Quality
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Helpful?
2 Thank SafariSnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tierra Patagonia Hotel & Spa

Property: Tierra Patagonia Hotel & Spa
Address: Ruta 9 intersecting with Ruta Y156, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Torres del Paine National Park
#1 Luxury Hotel in Torres del Paine National Park
#2 Romantic Hotel in Torres del Paine National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Tierra Patagonia Hotel & Spa 4*
Number of rooms: 40
Official Description (provided by the hotel):
Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more   less 
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Also Known As:
Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile

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