When we arrived at this property, we fell head over heels in love with it. It is absolutely stunning. The architecture, the views, the relaxed vibe - all stunning. We loved our room and the wonderful view. The bed was very comfortable though, for the price, we would prefer down pillows rather than polyfill. Down would be more typical of a 5 star hotel and I know Tierra aspires to be 5 star. The bathroom was very nice with a strong hot shower. The spa is very pretty and we loved the heated pool. The guides were outstanding and the treks were otherworldly. We saw Grey Glacier on a cold and rainy day but it was very much worth it. We saw all kinds of wildlife and, everywhere we turned, we saw yet another glorious view. The food at the hotel is good but nothing special. We did appreciate vegetarian options at each meal, however, and the all-inclusive aspect is very nice.
As has been mentioned by other viewers, the food and beverage service is extremely disappointing. For a property that could be 5 star, the service is still 3 star at best. This is a small property and, in most small properties with 5 star level service, everyone on staff makes it a point to learn your name on the first day. That, right there, makes a huge impression on guests when the staff members greet you throughout your stay and call you by name. "Good morning, Mr. ---" goes a long way with guests. From there, the finest hotels make sure that their guests are always comfortable and attended to.
For instance, the hotel has wonderfully comfortable sitting areas and all sorts of beautiful picture books. It's very inviting to curl up and gaze out at that spectacular view and read through the books. The only thing missing? A glass of wine or a cup of tea. The finest hotels would have a waiter circulating throughout the area to check on guests and take their drink orders or bring them food, if they desire it. Only one person stopped and offered me a drink during a 4 night stay there and that was not even a waiter - it was a guide!
I haven't written reviews on all of our travels yet but we do travel extensively and we typically stay in 5 star hotels. In my own experience, what really makes a property stand out more than anything is the service. The more friendly and personable the staff, the more a guest falls in love with the property. When waiters and other staff people treat a hotel with great pride, as if it were their own home, it really shows. It is so nice to get to know the staff, to see the same waiters day after day and get to know their names and a little bit about them. It's nice when they smile and ask about our visit. It doesn't have to be an involved conversation but that level of friendliness really makes a difference. It's frustrating when you're having to track someone down for a glass of water or a napkin - things that a more attentive server would provide right away and with a gracious smile on their face. The bottom line is that when you're paying 5 star prices, you expect 5 star service. This hotel charges 5 star prices and has great potential to offer 5 star service.
I offer these comments in an attempt to be helpful to this wonderful hotel that has so much potential to be a 5 star property. The guides are truly outstanding and very personable. If the bartenders and waitstaff could reach that same level of friendliness and attention to detail, then this hotel would quickly become 5 star. As a side note, we also stayed at the Singular Patagonia which is 5 star all the way - impeccable service! I've written a separate review on that hotel.
As a final note, I would suggest to future travelers to Patagonia that you pack very carefully. We saw some poor souls hiking in clothes that left them miserably cold, no doubt. We did very well with hiking boots (ankle support is a good thing!), Level 1 capilene underwear on top half and lower half of body, rain and wind proof hiking pants, fleece zip top jacket, rain and wind proof jacket with hood over that, water proof gloves, sunglasses and either a Buff or wool cap. In addition, it's helpful to have a wide-brimmed hat with a chin strap. Baseball caps will get blown way in the strong wind. Also, remember to take plenty of sunscreen and a small backpack or day pack of some kind.
- Official Description (provided by the hotel):
- Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Hotwire and Cheap Tickets so you can book your Tierra Patagonia Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile