We stayed there over christmas which is probably one of the busiest months of the year. The hotel is amazing, stunning architecture inside and outside and it has a beautiful location at the Sermiento lake. Rooms are also very spacious and nice and so is the spa.
The service is lacking behind, at dinner we often had to "fight" for a table as there don't seem to be enough tables and most guests tend to arrive at the same time. We felt the staff at the restaurant is also not very attentive and don't look out for basic needs such as offering drinks or bread and taking orders.
The excursion programme is extensive but groups were bit to large for our taste. We are quite active walkers and mostly chose the walks classified as "hard". Therefore it was annoying to end up with a group of kids or elderly people who slowed down the pace of the whole group.
Given the luxury category of the hotel we felt the service should be improved and excursion should be ore tailor made.
- Official Description (provided by the hotel):
- Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more less
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- Also Known As:
- Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile