We spent 4 nights here. It felt like a "Tale of 2 Cities"--amazing excursions, guides and rooms, but very uneven service experiences. You go here to experience the land and Tierra nailed this with amazing location and a group of exceptional guides with excursions to match. We are serious hikers and were able to get in three full day hikes and one half day hike. We were lucky in each hike to be with a group of like-minded folks who were willing to walk hard and fast. Our guides (Martin and Felipe) were both Patagonians who loved the land and took great care to share it with us. Rooms are beautiful, each with spectacular views. The only issue that kept this from a 5-star review: bar and restaurant service was poor. Food was very good, but you had to beg to get water or (complimentary) wine refilled at dinner. And stepping up to the bar became a joke with all the guests we were around--how many minutes before we would be acknowledged and served? Most excursions return between 6p and 8p. You would think that the bar would be better prepared for the peak (there's only 40 rooms...) but there was never more that one server. At this price point, and compared to other places we stayed in Chile this was by far the weakest service experience we had.
- Official Description (provided by the hotel):
- Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more less
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- Also Known As:
- Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile