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“Amazing experience, incredible people, and incredibly hard to leave!!”

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Tierra Patagonia Hotel & Spa
Certificate of Excellence
Reviewed October 28, 2012

Our stay at Tierra Patagonia was nothing short of spectacular and it's difficult to articulate just how much we loved everything about it. The location is phenomenal: the hotel is set right on a lake and every room has a breathtaking view of the lake and the mountains. The exterior is designed to blend into the natural landscape and was mostly built with wood and concrete and exudes a yoga like chic and natural vibe, with very high end finishing and fantastic attention to detail. The moment you walk inside, it smells wonderful - a mixture of fresh wood and slightly scented oils - and exudes calm and tranquility. The bar area was beautiful, the dining room had fantastic views, and there is even a relaxing/lounge area and a library all in the common area. The food is very good and I was very thankful that they offered options that suited my (quasi vegetarian) and my husband's (big-time meat eater) preferences.

While I've stayed at some gorgeous facilities before, it's the people here that make all the difference in the world. The hotel is very well staffed, and I believe the total capacity for guests is around 100. They have 10 guides, numerous waiters, and various workers on hand to help with your every request. Whereas other hotels may give exceptional service, the staff at Tierra Patagonia genuinely want you to have a great experience and they go out of their way to make sure you do. The guides that we had were AMAZING. All were very knowledgeable about Patagonia and many had guided excursions for years. As is typical of outdoor experts, these guides loved nature but had the rare quality of making a guest feel right at home. In fact, when you spend hours hiking through a wilderness, you get to know your guides very quickly and these individuals had a genuineness and sincerity to everything they did. Not only were they fun to be around, but you also felt very safe in their care (a big plus considering how remote Torres del Paine is in case of any emergencies!). Alvaro, Jorge, Chris, and Kina (sp?), you were all amazing and we hope to see you again one day!! Additionally the wait staff was great and you often had the same waiters throughout you stay; it was always nice to see a familiar face after a long and physically demanding day of excursions! Angelo, thanks for the wine tasting and all the Spanish lessons!!

There are many options to do throughout your stay and I will give my thoughts on some of the ones that we did. The Base of the Torres hike was incredibly beautiful and very demanding. My husband and I are in good shape, young (30 & 31), and I'm a runner; we thought that the 'hard' hikes would be fairly easy since we presumed that perhaps they were rated based on 40-60 year old fitness levels. Ha! We were mistaken. :o) However, we did finish the hike in a decent time but I would say if you want to do the excursions that are labeled 'hard', then definitely put in some legwork prior to your trip. Hunter's Trail was a great 1/2 day excursion, and Paseo de la Guitarra is a beautiful full day hike. We got to have four full days of excursions and the guides made sure that we did everything we wanted to do. On your first day, they sit down with you, see what you're interested in, and lay out a schedule that is tailored to your desires. They really accommodate your every need!

The one negative was that due to the hotel's remote location, the water pressure for the hot water in our shower was very low. The shower itself was a waterfall shower and had great pressure at cooler temperatures, but not for the hottest temps. Regardless, this did not put a damper (no pun intended) on any part of our stay.

A few quick tips: bring everything you think you'll need, especially in terms of any OTC medicine. They do not have a gift shop that sells things like Advil, Benadryl etc. Also, there's not a menu for snacks, but they can make sandwiches and french fries throughout the day (and I'm sure other options as well). Also, bring lots of layers. We lucked out with great weather, but conditions change very quickly there. If you're hesitant to buy the more expensive gore-tex material items, or wicking technology, they're definitely worth it and help with your comfort.

There are few places that I've traveled to that I know I must return to one day and this is one of them (I would also love to visit its sister property, Tierra Atacama in Northern Chile). To all the staff at Tierra Patagonia that made our stay unforgettable, I thank you from the bottom of my heart. I hope to see you all again; until then, best wishes, a warm embrace, and great thanks!

Room Tip: There are three room options: Suite, Superior and Standard. Standard is the cheapest option and the...
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  • Stayed: October 2012, traveled as a couple
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4  Thank Jenterz0828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 18, 2012

I´ve travelled to many countries and stayed at way to many hotels. I got to know many places and different qualities. This is the best hotel I´ve ever been.

The architecture is unique and fully integrated with the surroundings.

The food is great and everything is included (except for some premium wines).

The views are stunning and you can appreciate at all times the beauty of the Sarmiento Lake and the Paine mountains.

  • Stayed: October 2012, traveled with family
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Thank MigueMor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

We recently enjoyed a 4 night stay at this architecturally stunning hotel. It blends into the landscape very well. The views from everywhere in it of the Torres del Paine are superb. Our guides, Nacho, Carlos and Jorge were excellent and the treks varied. We completed the ascent of Ferrier where the views were stunning and were able to enjoy the horseriding despite being total beginners. The quality of the food was good and all staff very friendly.

The only downside was that being relatively new, there are still a few issues with service in the restaurant and reception. However these do not detract from the overall enjoyment of the stay. The only other issue was that the outdoor jacuzzi was not usable as the water was boiling.

Overall a most enjoyable experience in a stunning location and one we thoroughly recommend.

Stayed: October 2012, traveled as a couple
2  Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 26, 2016

Dear Guest,
Thank you very much for your great review.
Hopefully we will have the plasure of welcoming you back sometime soon.
Warm regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

We visited the Tierra Patagonia in mid-September. The hotel is gorgeous and its setting unrivaled, right in front of Lake Sarmiento and with the entire Paine Massif beyond. Choosing a room is simple as there are no bad rooms, since every room has the same magnificent view. We loved the bathtub in the corner of the room as it allowed us to soak and still look out at the view. If you prefer some privacy, no problem as you could opt for the rooms with the bathtubs attached to the rest of the restroom and shower areas behind the bed, which are not so exposed.

The food was excellent and there was no repeat of the sit down menu in the five days we were there, which meant that there was something new to look forward to in every meal. Given that the hotel was literally in the boondocks, with practically nothing else around for miles and miles, the ingredients were surprisingly fresh, including the seafood. Understandably, for full day hikes, where one did not return to the hotel for lunch, the packed meals were simpler, but more than filling enough to do their job, which was to provide sustenance for the extended hikes.

We enjoyed all the excursions, and we found the guides to be engaging and enthusiastic, without being overbearing. They answered all of our questions, including some which I am sure they'd heard a hundred times before, with equanimity and care. As for the hotel staff, the waiters and bar staff were very friendly and provided attentive and kind service. Likewise for the staff at the spa, and front desk and housekeeping. Chris, the manager, was also a warm host and took the trouble to engage us and the other guests where his duties allowed. This was much appreciated.

There are some advantages to visiting, as we did, in the low season, just a few days after the hotel's reopening after the winter closure. The main benefit is that there are fewer guests and therefore a greater likelihood of more personalized service. The national park is also much much less crowded and you will practically have all the trails, all the look out points, all to yourself. The negative is that some of the more spectacular hikes, like to the base of the Torres or the French Valley, remained closed by the park rangers, due to continuing snow. You can still visit the Grey Glacier, but only from a distance as the ferry that would have brought you to the foot of the glacier also had not yet started running. Don't worry though, the glacier from afar, and rest of the park are still stunning.

We came quite a distance (36 hours by air from Singapore) to visit Patagonia and so we were in some trepidation that the trip would prove to be disappointing. A bad hotel can ruin things so. We are happy to be able to report that the Tierra Patagonia more than met our expectations. We heartily recommend Tierra Patagonia. Together with our experiences at its sister hotel, the Tierra Atacama, it was probably the most splendid hotel stay we had ever had.

Room Tip: If you are going to be using the spa a lot, try to get rooms 19 or 20 on the ground floor, or the tw...
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  • Stayed: September 2012, traveled with friends
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2  Thank BertSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

This is one of my best hotel experience. At Tierra Patagonia, everything is perfect to the eye, delicious, relaxing, well organised. The architecture is organic and intelligent; you feel you are in osmose with the surrounding nature. The employees are friendly and warm, really caring, the food and wines are delicious and the view on the Torres is just stunning (it is true thought that the view on Los Cuernos is more spectacular - but this is a very special one also). We met great people and the guides were super cool, providing a good mix of fun&culture.
At arrival I was first disappointed not to be able to use internet in my room but after only a few hours in the hotel I was wondering why on earth one should be on a keyboard in such a place!
No mini-bar with tiny nasty bottles of alcohol charged on your bill at the end of the stay but an all inclusive bar, with delicious cheese boards from 7pm. Great selection of coffee books, guides and games, amazing chill out areas, beautiful local arts and crafts at the store. Nothing cheesy or too commercial. We visited right at the opening in January 12; I hope the place keeps its best elements on the long run.

Room Tip: All the rooms are large with the same view. A very democratic layout! You will have to walk quite a...
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  • Stayed: January 2012, traveled with family
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Thank Florence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

In 2012 april I've spend some days at Tierra Patagonia that is an amazing Hotel that makes Torres Del Paine Park even better. The architecture, the details, the tours, the staff, the adventure, the energy are awesome. It's unmissable!!! Perfect!

  • Stayed: April 2012, traveled on business
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Thank Izabella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

We were booked to visit Expllora lodge and due to the forest fires - our travel agent recommended Tierra Patagonia. We were hesitant given that we knew it has just opened. It is fabulous - we can't say enough about the guides. We hiked 4 days and enjoyed each hike. Our guides were Chris "Kangaroo", Jose from Santiago and Kine. Our hike with Kine to Base of the Towers was one of the most spectacular things we've ever done. She was great the whole way and we truly enjoyed the day. Jose and Chris were equally skilled and enjoyable.

We found the food to be very good given the limitations of their location. The wine could definitely be improved upon. The staff was definitely working out the kinks but were dedicated and wanted you to be satisfied. We enjoyed having drinks in the great room with the views and the fireplace.

The pool was fantastic. Our room was very comfortable and the view was unmatched. The bathroom was roomy.

Everyone - drivers, front desk, management, dining room staff, guides - is committed to your quality experience. We would definitely recommend Tierra Patagonia and look forward to being able to visit Tierra Atacama.

  • Stayed: March 2012, traveled as a couple
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Thank Renee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Patagonia Hotel & Spa

Address: Ruta 9 intersecting with Ruta Y156, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Torres del Paine National Park
#1 Luxury Hotel in Torres del Paine National Park
#2 Romantic Hotel in Torres del Paine National Park
Price Range: $673 - $1,922 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tierra Patagonia Hotel & Spa 4*
Number of rooms: 40
Official Description (provided by the hotel):
Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more   less 
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Also Known As:
Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile

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