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“Stunning location”

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Tierra Patagonia Hotel & Spa
Certificate of Excellence
Oxted, United Kingdom
Level 6 Contributor
166 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Stunning location”
Reviewed October 16, 2012

We recently enjoyed a 4 night stay at this architecturally stunning hotel. It blends into the landscape very well. The views from everywhere in it of the Torres del Paine are superb. Our guides, Nacho, Carlos and Jorge were excellent and the treks varied. We completed the ascent of Ferrier where the views were stunning and were able to enjoy the horseriding despite being total beginners. The quality of the food was good and all staff very friendly.

The only downside was that being relatively new, there are still a few issues with service in the restaurant and reception. However these do not detract from the overall enjoyment of the stay. The only other issue was that the outdoor jacuzzi was not usable as the water was boiling.

Overall a most enjoyable experience in a stunning location and one we thoroughly recommend.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 26, 2016
Dear Guest,
Thank you very much for your great review.
Hopefully we will have the plasure of welcoming you back sometime soon.
Warm regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
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Singapore
Level 4 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 27, 2012

We visited the Tierra Patagonia in mid-September. The hotel is gorgeous and its setting unrivaled, right in front of Lake Sarmiento and with the entire Paine Massif beyond. Choosing a room is simple as there are no bad rooms, since every room has the same magnificent view. We loved the bathtub in the corner of the room as it allowed us to soak and still look out at the view. If you prefer some privacy, no problem as you could opt for the rooms with the bathtubs attached to the rest of the restroom and shower areas behind the bed, which are not so exposed.

The food was excellent and there was no repeat of the sit down menu in the five days we were there, which meant that there was something new to look forward to in every meal. Given that the hotel was literally in the boondocks, with practically nothing else around for miles and miles, the ingredients were surprisingly fresh, including the seafood. Understandably, for full day hikes, where one did not return to the hotel for lunch, the packed meals were simpler, but more than filling enough to do their job, which was to provide sustenance for the extended hikes.

We enjoyed all the excursions, and we found the guides to be engaging and enthusiastic, without being overbearing. They answered all of our questions, including some which I am sure they'd heard a hundred times before, with equanimity and care. As for the hotel staff, the waiters and bar staff were very friendly and provided attentive and kind service. Likewise for the staff at the spa, and front desk and housekeeping. Chris, the manager, was also a warm host and took the trouble to engage us and the other guests where his duties allowed. This was much appreciated.

There are some advantages to visiting, as we did, in the low season, just a few days after the hotel's reopening after the winter closure. The main benefit is that there are fewer guests and therefore a greater likelihood of more personalized service. The national park is also much much less crowded and you will practically have all the trails, all the look out points, all to yourself. The negative is that some of the more spectacular hikes, like to the base of the Torres or the French Valley, remained closed by the park rangers, due to continuing snow. You can still visit the Grey Glacier, but only from a distance as the ferry that would have brought you to the foot of the glacier also had not yet started running. Don't worry though, the glacier from afar, and rest of the park are still stunning.

We came quite a distance (36 hours by air from Singapore) to visit Patagonia and so we were in some trepidation that the trip would prove to be disappointing. A bad hotel can ruin things so. We are happy to be able to report that the Tierra Patagonia more than met our expectations. We heartily recommend Tierra Patagonia. Together with our experiences at its sister hotel, the Tierra Atacama, it was probably the most splendid hotel stay we had ever had.

Room Tip: If you are going to be using the spa a lot, try to get rooms 19 or 20 on the ground floor, or the tw...
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BertSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 17, 2016
Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 20, 2012

This is one of my best hotel experience. At Tierra Patagonia, everything is perfect to the eye, delicious, relaxing, well organised. The architecture is organic and intelligent; you feel you are in osmose with the surrounding nature. The employees are friendly and warm, really caring, the food and wines are delicious and the view on the Torres is just stunning (it is true thought that the view on Los Cuernos is more spectacular - but this is a very special one also). We met great people and the guides were super cool, providing a good mix of fun&culture.
At arrival I was first disappointed not to be able to use internet in my room but after only a few hours in the hotel I was wondering why on earth one should be on a keyboard in such a place!
No mini-bar with tiny nasty bottles of alcohol charged on your bill at the end of the stay but an all inclusive bar, with delicious cheese boards from 7pm. Great selection of coffee books, guides and games, amazing chill out areas, beautiful local arts and crafts at the store. Nothing cheesy or too commercial. We visited right at the opening in January 12; I hope the place keeps its best elements on the long run.

Room Tip: All the rooms are large with the same view. A very democratic layout! You will have to walk quite a...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Florence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 17, 2016
Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, Rio Grande do Sul, Brazil
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 16, 2012

In 2012 april I've spend some days at Tierra Patagonia that is an amazing Hotel that makes Torres Del Paine Park even better. The architecture, the details, the tours, the staff, the adventure, the energy are awesome. It's unmissable!!! Perfect!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Izabella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 17, 2016
Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel Park, PA
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 10, 2012

We were booked to visit Expllora lodge and due to the forest fires - our travel agent recommended Tierra Patagonia. We were hesitant given that we knew it has just opened. It is fabulous - we can't say enough about the guides. We hiked 4 days and enjoyed each hike. Our guides were Chris "Kangaroo", Jose from Santiago and Kine. Our hike with Kine to Base of the Towers was one of the most spectacular things we've ever done. She was great the whole way and we truly enjoyed the day. Jose and Chris were equally skilled and enjoyable.

We found the food to be very good given the limitations of their location. The wine could definitely be improved upon. The staff was definitely working out the kinks but were dedicated and wanted you to be satisfied. We enjoyed having drinks in the great room with the views and the fireplace.

The pool was fantastic. Our room was very comfortable and the view was unmatched. The bathroom was roomy.

Everyone - drivers, front desk, management, dining room staff, guides - is committed to your quality experience. We would definitely recommend Tierra Patagonia and look forward to being able to visit Tierra Atacama.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 17, 2016
Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 9, 2012

TIERRA PATAGONIA HOTEL & SPA

A spectacular new hotel overlooking Lake Sarmiento and the world famous peaks of Torres del Paine.

OVERVIEW:

It is hard to know where to start. Everything about this hotel is amazing.

Firstly there is the spectacular location and uninterrupted views of Lake Sarmiento and the world famous peaks of Torres del Paine.

Then there is the hotel itself. A stunning piece of modern architecture that hugs the shore of the lake and blends into the rugged landscape that is Patagonia.

And last, but by no means least, there is the dedicated team of guides and support staff who made my stay so enjoyable.

Add this hotel to your list of places to go and stay. You won’t regret it!

WELCOME:

Having spent the last 12 months living and working in Chile, I promised myself a trip to Patagonia before packing my bags and returning to the UK. Unfortunately my girlfriend couldn’t accompany me so I travelled alone. The staff couldn’t have been more welcoming.

I had previously stayed in Tierra Patagonia’s sister hotel in the Atacama Desert and so I had a fair idea of what to expect, but I have to say my expectations were exceeded.

The manager, Chris Purcell, greeted me with a warm “so nice to see you again Mr Stoneman” (it seems he had remembered me from my previous stay at Tierra Atacama) and offered to show me around the hotel and introduce me to the head guide, Natalia. Within a few minutes we were all on first name terms.

Later that evening Chris and Natalia joined me at the bar and helped me choose the excursions for the next few days. As it was coming towards end of season and the hotel wasn’t full, Natalia told me that there was no need to worry about fitting in with the excursions chosen by other guests and that if I wanted to do something different there was driver and guide at my disposal.

As it worked out, I shared two of the five excursions with other guests and the remainder were one-on-one with a guide (see below).

LIVING ROOM:

Life at Tierra Patagonia is centred around the "living room" which houses a library, lounge, bar and dining area. It’s warm, casual and friendly.

Breakfast was generally taken in walking or riding gear before heading out for that day’s excursion but despite the unpretentious atmosphere most people made an effort and dressed-up a little for dinner.

ACCOMMODATION:

The rooms are warm and stylish. Every room enjoys an uninterrupted view of Lake Sarmiento and Torres del Paine. A little window between the bedroom and bathroom (complete with blind for the more modest guests) even allows you to enjoy the view of the Torres from bath!

There is no wi-fi in the rooms in order to tempt guests in to the “living room” where they can access the free wi-fi, enjoy a drink and chat with fellow guests. I wasn’t sure at first, but by day two I was converted and thought it a nice idea. After all you go to somewhere like Patagonia to relax not spend hours catching up on emails from the office.

FOOD & DRINK:

Breakfast is a buffet affair with a choice of several hot dishes (bacon, eggs, omelette etc) cooked to order.

Lunch (if you are not out on an excursion) and dinner offer a choice of two or three starters, main courses and deserts. Considering that the hotel is miles from anywhere, and the ingredients need to be imported over long distances, the quality was great. There was also a good choice of complimentary wines, beers and soft drinks.

As several other reviewers have commented the packed lunches for excursions could be improved both in terms of content and presentation. That said – at the end of each day’s excursion our driver was normally waiting for us with a welcoming drink and picnic of ham, cheese, fruit and nuts – so I don’t want to make too big a deal of the lunch. It is a NOT big point and I know Chris and the team are working on it so I think you can expect to see some improvements for the 2012/2013 season.

POOL & SPA:

The hotel has an indoor pool and spa area. I have to confess I was a little disappointed by the two massages I had.

EXCURSIONS:

There is a huge choice of excursions and guests can select either two “half day” excursions (with lunch at the hotel between) or one “full day” excursion per day. I chose three full day and two “half day” horse riding excursions with some downtime in the spa in between:

Base of the Torres: A 10 hour “full day” excursion (with José) to the base of the Torres. You cannot go to Patagonia and not do this world famous trek. Rated difficult.

French Valley: A 10 hour “full day” excursion (with Chris) to another world famous spot. Rated difficult.

Paso de la Guitarra: An 8 hour “full day” excursion (with Filipe) over the hills and around the shores of three different lakes. Rated medium.

Estancia Cerro Guido: I had only ever ridden once before and that wasn’t a pleasant experience so it was with some trepidation that I set out on a “half day” excursion to Estancia Cerro Guido but I needn’t have worried as the guides (Filepe and Chris) and the Gauchos made sure I had a good time. So good in fact that I went back again another day. Rated easy.

LANGUAGE:

The hotel manager, receptionists and guides were more than happy to converse with me in English (my native language) or Spanish (my girlfriends native language) but a little Spanish certainly came in useful when talking to the waiters, bar and other hotel staff.

AND FINALLY:

A big thank you to the whole team who were so warm and friendly.

Head guide Natalia, helped me plan and organise my stay perfectly, and would typically greet me each day with a warm Chilean-style kiss on the cheek.

My guides José (from Santiago), Filipe (from Patagonia) and Chris Theobald (from the UK / Australia) shared their unique perspectives and experiences, and made me laugh on many occasions – and still managed to raise a smile after a fairly gruelling 10 hour trek to the base of the Torres.

The manager, Chris Purcell, ensured I did not eat alone and invited me to join him and other staff or guests for dinner on a couple of occasions, and Chris Theobald and I shared a very pleasant lunch swapping stories and photos (and yes, Chris, I DID make it to New York with Gloria).

SUGGESTIONS FOR IMPROVEMENT:

As with my stay at Tierra Atacama the booking process wasn’t as smooth as it should have been (with confusion about which treks were open and which treks were closed after the fire) but this was resolved when I got to the hotel and Natalia made sure I got to do and see everything I wanted.

I had the most amazing time and I would recommend both Tierra Atacama and Tierra Patagonia to anyone.

DATES

I stayed at Tierra Atacama for 5 nights on 4 March 2012 – 9 March 2012.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Adventura1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this review, October 17, 2016
Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 24, 2012

Unfortunately with this kind of price range, even the smallest mistakes are unforgivable. We were expecting far better service and food for one thing.

The tours were poorly organized and being a horse fanatic, I was not impressed with the ones we were provided with.

Overall the property is nice, but the view from cuernos del paine is far more astonishing than the one from the torres.

Definitely overpriced for this level of service and quality of food. We had friends who stayed at the Explora and were disappointed we did not follow their advice.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tierra Patagonia Hotel & Spa

Property: Tierra Patagonia Hotel & Spa
Address: Ruta 9 intersecting with Ruta Y156, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Torres del Paine National Park
#1 Luxury Hotel in Torres del Paine National Park
#2 Romantic Hotel in Torres del Paine National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Tierra Patagonia Hotel & Spa 4*
Number of rooms: 40
Official Description (provided by the hotel):
Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more   less 
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Also Known As:
Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile

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