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“Incredible hotel with a spectacular view”

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Tierra Patagonia Hotel & Spa
Certificate of Excellence
Reviewed April 12, 2012

As other reviewers have commented, this is a beautifully designed hotel with a spectacular view (particularly at sunrise) of the massif reflecting in the lake. Swimming in the LARGE pool with spectacular views was a highlight at the end of the day. Unlike many other hotels in the area, it had a handicapped accessible room and the staff made every effort to accommodate my husband. The staff were cheerful and enthusiastic and took pride in being part of this great new venture. The guides were outstanding. They love Torres del Paine and the surrounding area and loved sharing it with enthusiastic visitors. The restaurant was not yet up to the quality of the rest of the hotel, but the manager is committed to improving and made it a point to personally talk to guests for feedback. Being outside the park now is a great advantage since they have several alternative trips to take the place of fire-ravaged areas in the park. The recent fire has destroyed a very large area around EXplora and other hotels who are now searching for alternative activities. Tierra Patagonia was, in all respects, a great experience and we would recommend it whole-heartedly.
On our plane ride home, we met a woman with her leg in a cast. She and her husband (who were not staying at Tierra Patagonia) were hiking on their own when she took a terrible fall, breaking several bones in her leg and ankle. One of the Tierra Patagonia guides took charge, reassured her that they would get her down the mountain and organized a group to rescue her. They were immensely grateful.

Room Tip: All the rooms have a great view. Waking to see the massif reflecting in the lake was a great start...
  • Stayed: March 2012, traveled as a couple
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3  Thank kangatashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you very much for your review!
Best Regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (454)
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304 - 310 of 454 reviews

Reviewed March 22, 2012

Still in it's infancy and still getting things right but the spectacular location, the incredible design of the hotel and sublime spa help you to overlook the few things that are wrong.

The food is average at best - well presented plates served in a stunning dining area but it is poorly made by clearly someone who isn't a great foodie. The wine is OK but if you are looking for premium wines, none are in stock. It may well be that getting getting in fresh food limits the kitchen's ability to produce a better standard of food but even so, it needs to better.

The people who work at TP are all wonderfully engaging and work as best as they can within obvious limitations. There arn't enough guides, for example, to enable tailor made days out. Groups of people are bundled together regardless of fitness, experience or expectation.

But, overall its a magical place that without a doubt is poised to open next season in great shape. Its owner managed and its obvious that they want to do a great job making sure you have the best time in Patagonia.

  • Stayed: March 2012, traveled with family
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3  Thank khuckerMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 26, 2016

Dear khuckerMiami:
Thank you very much for your great review.
Hopefully we will have the plasure of welcoming you back sometime soon.
Warm regards,
Guest Service - Tierra Hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2012

My wife and I stayed 4 nights at this fabulous hotel. Like several other reviewers our travel agent suggested this hotel after the fires in the Park. We were delighted it is very modern wood and glass structure all the rooms have a fabulous view of a lake Torres del Paine in the distance. Rooms are very comfortable, kingsize beds separate bath and shower twin sinks. Lovely Spa with indoor infinity pool. It is an all inclusive hotel you only have to pay for 'Premium Wines'. Breakfast is typical hotel style buffet, lunch and dinner are three courses two choices - I am sure if you had special requirements they would accommodate you. Your package also includes excursions into the Park the head guide discusses your requirements and selects a 'package' for you - on two of our trips we had a knowledable guide to ourselves and the groups are never more than about 8 guests to a guide. All staff and guides are Spanish and English speakers.
The large open plan lounge/bar/restaurant is a lovely gathering point to look out at the amazing view and enjoy a 'free' glass of wine. If we are ever go back to Torres del Paine this will be our first choice hotel.

Room Tip: All rooms are nice, furthest away from the lounge would mean less people going past - but it is not...
  • Stayed: February 2012, traveled as a couple
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1  Thank Grinders13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2012

We were very disappointed to learn about the fires in Torres del Paine and the cancellation of our stay at EXPLORA; however, our travel company convinced us to go to Tierra Patagonia Hotel as an alternative. Relutantly we agreed and we are so glad we did. What a magnificent piece of architecture and a place beyond my wildest dreams. We LOVED the staff, the guides, the activities, the rooms, the service, the spa and the food. They couldn't do enough for us. Although they had only opened 2 1/2 months earlier, they have gotten up and running to accomodate their additional guests and volume of business in no time and with little to no problems. Like many of the other reviewers, we, too, are so glad we got to stay here and would highly recommend it to anyone without hesitation. Chris, the manager, is on top of things and makes everyone feel at home and he is interested in knowing how we feel about the place and his staff. We appreciate his interest and the staff and guides were equally concerned and caring.

Room Tip: ALL are good room.and ALL have excellent views.
  • Stayed: February 2012, traveled as a couple
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3  Thank Avalonavalon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2012

The site, the design, the comfort, the staff, and activities are superb. We particularly enjoyed the swimming pool at the end of a day of hikes and rides. The assistance and advice in planning our day were both informed and personal. Of the four dinners and two lunches, only one was a bit disappointing, and some of the dishes were at the same level as the rest of the experience. We particularly appreciated one of the owners, Chris, taking the time to introduce himself and talk with us about our experience at Tierra Patagonia.

  • Stayed: February 2012, traveled as a couple
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1  Thank Eagle17NewtonMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2012

We have just returned from a stay at the Tierra Patagonia and would thoroughly recommend it. Like many others staying at the time, we had originally booked into the the Explora hotel in the park itself and were diasappointed that it had had to claose as a result of the recent fires. We ended up very happy that we had had the chance to experience all that the Tierra Patagonia has to offer. We found the guides experienced, friendly and informative, the excursions well organised, the food excellent, the rooms luxurious and the beds excellent. Yes, the waiters were inexperienced and a certain amount of patience was required and yes, the breakfast staff seemed particularly confused and dozy but we put this down to teething problems and these failings didn't spoil an overall good experience.

  • Stayed: February 2012, traveled as a couple
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3  Thank 504229Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2012

After being unable to stay at the Explora hotel due to fire we stayed here as it looked similar. What a fabulous surprise! Amazing location. What can I say about that view apart from jaw dropping?! Food was great, guides excellent, service fantastic, amazing massages in the spa. I agree with previous comments about packed lunch quality, portion sizes at dinner and the lack of hot options at breakfast. However I am sure they are just teething issues and will be resolved. The main issue is transfers to and from El Calafate and Punta Arenas. They aren't included and really should be, even if the price is higher. Other than that wonderful wonderful wonderful! I dream about that view at night.....!

  • Stayed: February 2012
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Thank suzic128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Patagonia Hotel & Spa

Address: Ruta 9 intersecting with Ruta Y156, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Torres del Paine National Park
#1 Family Hotel in Torres del Paine National Park
#2 Romantic Hotel in Torres del Paine National Park
Price Range: $672 - $1,930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tierra Patagonia Hotel & Spa 4*
Number of rooms: 40
Official Description (provided by the hotel):
Tierra Patagonia Hotel & Spa is a casual but luxurious design hotel with 40 guest rooms. The hotel ambiance is Patagonian, one that radiates warmth, safety and togetherness; all things desired by those who've spent their day in the Patagonian outdoors. The hotel sits on a bluff where the vast pampas meet Lake Sarmiento, and enjoys a magnificent view of Torres del Paine peaks on the other side of the lake. ... more   less 
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Also Known As:
Tierra Patagonia Hotel & Spa Aisen Region/Torres Del Paine National Park, Chile

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