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Tierra Patagonia Hotel & Spa
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Savings alert! 35% below average rates

The price you found is 35% lower than this hotel's average rate of $279/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (549)
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Reviewed February 26, 2012

The site, the design, the comfort, the staff, and activities are superb. We particularly enjoyed the swimming pool at the end of a day of hikes and rides. The assistance and advice in planning our day were both informed and personal. Of the four dinners and two lunches, only one was a bit disappointing, and some of the dishes were at the same level as the rest of the experience. We particularly appreciated one of the owners, Chris, taking the time to introduce himself and talk with us about our experience at Tierra Patagonia.

  • Stayed: February 2012, traveled as a couple
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1  Thank Eagle17NewtonMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2012

We have just returned from a stay at the Tierra Patagonia and would thoroughly recommend it. Like many others staying at the time, we had originally booked into the the Explora hotel in the park itself and were diasappointed that it had had to claose as a result of the recent fires. We ended up very happy that we had had the chance to experience all that the Tierra Patagonia has to offer. We found the guides experienced, friendly and informative, the excursions well organised, the food excellent, the rooms luxurious and the beds excellent. Yes, the waiters were inexperienced and a certain amount of patience was required and yes, the breakfast staff seemed particularly confused and dozy but we put this down to teething problems and these failings didn't spoil an overall good experience.

  • Stayed: February 2012, traveled as a couple
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3  Thank 504229Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2012

After being unable to stay at the Explora hotel due to fire we stayed here as it looked similar. What a fabulous surprise! Amazing location. What can I say about that view apart from jaw dropping?! Food was great, guides excellent, service fantastic, amazing massages in the spa. I agree with previous comments about packed lunch quality, portion sizes at dinner and the lack of hot options at breakfast. However I am sure they are just teething issues and will be resolved. The main issue is transfers to and from El Calafate and Punta Arenas. They aren't included and really should be, even if the price is higher. Other than that wonderful wonderful wonderful! I dream about that view at night.....!

  • Stayed: February 2012
    • Value
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Thank suzic128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2012

We were in awe of the dramatic light changes over the Torres del Paine reflected in Lake Sarmiento in front of Tierra Patagonia, all from bedside! Conveniently 45 minutes from the National Park we enjoyed trekking, horse back riding and an estancia BBQ. The guides were friendly, helpful and informative. In time the enthusiastic staff of this 3 month old eco-friendly architectural marvel hotel-spa will hit their stride. Chris, Natalia, Isadora, Alejandra thank you for a wonderful Patagonian experience! (Next time fly fishing!)

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank GNanTie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Patagonia Hotel & Spa, responded to this reviewResponded October 17, 2016

Dear Guest,
Thank you so much for your review!
Best Regards,
Guest Service - Tierra Patagonia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2012

Accommodations: excellent, rooms are very comfortable and chic, bathrooms beautiful. Beautiful architecture and design overall. Incredible views of the lake and torres.

Service: I would say they try to do their best, but it was evident that they were understaffed especially at dinner so we ended up waiting too long for our entrees and main courses as well as wine to accompany our meal. Breakfast was disappointing. You got eggs if you asked, but were never asked or if so, only at the end of the meal, orange juice from concentrate was often not the right concentration of water and juice so undrinkable even though other options mango, strawberry and raspberry were available and delicious. In the common area bathrooms, they failed several times to restock the towels for drying your hands.

Spa area: Spa facilities great, swimming pool has fantastic view of lake and torres, but unfortunately the outdoor jacuzzi was not operating.

Location: Great, approximately 30 minutes from the park entrance. Probably the best possible since presently and probably for the next few years, the Explora is surrounded by burnt forest.

Activities: Some great hikes which allowed us to see wildlife up close and some of the most beautiful landscapes ever. Guides are helpful, but ... considering prices:
Asking for extra for lake Grey glacier navigation seems slightly ridiculous,
Packed lunches for full day excursions were pretty horrible
Snacks were basically chocolate bars or dried nuts (how about granola bars as a healthier option?)
In Tierra Atacama (sister hotel) we were given wine, beer, smoked salmon, cheese and crackers as a snack/aperitif at the end of some half day excursions, which we expected to occur with Tierra Patagonia as well. For example at Glacier Grey, we had one hour waiting and were given our packed lunches, which consisted of dry sandwiches, brown bananas and a chocolate bar. We ended up ordering beer and appetizer at the Glacier Grey hotel restaurant while we waited so that we could eat our lunches inside (as it was raining outside and there was no organized lunch plan). Here would have been a great opportunity for Tierra Patagonia to whip out a nice little snack and aperitivo while we waited for the boat.
Most of the excursions were very satisfying, one of the excursions they proposed Mirador de Cuernos was through a burnt part of the forest, and we were not informed of this and was quite a shock when my mother in law took the excursion herself.

Food: Generally good (except for the box lunches). Portions sometimes small, but we saw that some of the guests got seconds if they asked. Sometimes menu items were misleading. For example one night they were offering pineapple sorbet with caramelized fruit, but the fruit that came with it was clearly out of a can.

Overall we had a good experience, though considering price range we would have expected a bit more attention to details and would have appreciated if the staff went the extra mile just like they did in sister hotel (Tierra Atacama) and other locations we have stayed at in this kind of 'luxury package'.

  • Stayed: February 2012, traveled with family
    • Value
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2  Thank 33176roman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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