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“Very expensive for low-quality services”
Review of Hotel del Paine

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Hotel del Paine
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very expensive for low-quality services”
Reviewed December 24, 2013 via mobile

We planned to stay at the Cabanas for around 3 days, to be able to stay in the park and enjoy good walks by the mountain range. The first night we arrived we decided to dine in the hotel restaurant, since it was right next to us and was the easiest option. Terrible mistake. The buffet was awful, with a maximum variety of 3 badly cooked plates. The meat was dry, hard and tasteless, while the pasta was ill-tasted and terrible. For the price of $40 per person we expected a full meal, with well prepared dishes, but thus restaurant proved itself to be a complete ripoff. The cabanas themselves were somewhat bearable, but not even near enough for the price of $280. The wooden walls had gaps through which the cold wind passed into the cabin, almost freezing us. The bathroom was not near good, since it was dirty and small. The view is indeed good, but I believe it did not compensate the total lack of infrastructure. I definitely do not recommend this hotel, and it demands the price of a 4 star hotel yet offers the services of a camping. Not worth it.

Stayed December 2013
Helpful?
3 Thank Ricardo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
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English first
Cardiff, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 14, 2013 via mobile

Located just outside the park. There are stunning views into the park over a lake onto the mountain range. The sun set is spectacular. The cabins are nice but do not have aircon so can get warm on warm days. The food is extremely disappointing. Limited choice, steak was very very tough and breakfast was poor too. Hot tub needs to be booked 4 hours in advance.

Stayed December 2013, traveled as a couple
Helpful?
Thank Cforey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 23, 2013

We have just had a terrific 5 day stay here. The cabins are wonderfully situated right on the Serrano River, with stupendous views across to the Torres del Paine. The staff are a terrific bunch of dedicated young people, and helped to make our stay memorable. Special thanks to Christian the chef who as well as providing top nosh invited my partner to watch England play Chile in his apartment ( England lost). Thanks also to Cesar who arranged a great river trip to a couple of glaciers - a great day out.

One piece if advice, this is not the hotels fault, but there has been a severe rockfall on the Y290 road just 4kms short of the hotel. All visitors driving up from the Puerto Natales will have to keep going up the Ruta 9 past Cerro Castillo, and pick up the Y150 (very badly marked, it says to the Catamaran) you have to go via the entrance to the National Park and you will have to pay for this, but if you later explain to the warden that you couldn't avoid this, they'll increase your validity on the pass so you don't lose out. Take a decent road map!
Lovely walks are possible for those who haven't much walking experience, but you do need to be quite well equipped as the Patagonian weather is famously unsettled and the winds are often very strong. 4 seasons in one day! But it is worth every minute of the journey and everyone we met.

We hired a 4x4 from Angus car hire (via the web) and this worked very well. The car was from Alamo, and they allowed us to drop the car off at a different location at no extra charge.
There is also a very helpful traveller/tourist information right on the seafront at Peurto Natales, and they gave good information about the weather and road conditions.

Stayed November 2013, traveled as a couple
Helpful?
Thank 17BonnyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 11, 2013

Pro:
The hotel is very basic with a view in front of property.
The staff in the hotel make this place feel welcome and helpful. The front desk Carolina and Paulina are extremely helpful. The hotel just changed a new chef Louis made me a salmon dish and it was so delicious.
Con:
The location is not the best, you enter the park from the north entrance and drive all the way down to south where the hotel is. So its kind of isolated, the view of Torres in the park is much better.

Room Tip: I stayed in main building 19 with a view of Torres, but the wall is very thin, I can hear next room...
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shimbubu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 18, 2013

This is the best. Come in May.... We had incredibly beautiful weather... This hotel is fabulous. Carolina is the off season manager and does an amazing job... Great food cooked by her; wonderful information and advice.... Nice rooms with amazing views... HIGH HIGH RECOMMENDATION!

Room Tip: Room 34 in 2 story building.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ql1q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 23, 2013 via mobile

Our stay at Cabanas Del Paine hotel was amazing! The only thing that might've been lacking about was the food.it was okay. The location was perfect for everything that we were doing while we were there. The people were very friendly and helpful. I would highly recommend for anybody looking to stay near Torres Del Paine should stay there .we were very satisfied

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blgreen1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uppingham, United Kingdom
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 22, 2013

Very nice cabana looking directly at the mountains. Good service with English spoken well. Very helpful - and they will sort out visits and trips if you wish. This is a fantastic park to visit and it is a must. However the prices in all the hotels are about double those of accommodation in the rest of Chile - so be prepared! We had one good evening meal in the restaurant, but one very poor one when the beefsteak was inedibly tough. Breakfasts were fine.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel del Paine

Property: Hotel del Paine
Address: Lote No17 | Sector Río Serrano, Torres del Paine National Park, Chile
Phone Number:
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Torres del Paine National Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel del Paine 3*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel del Paine is located near to "Serrano" River at 11 km away from Administration Point and 79 km north from "Puerto Natales". It has an excellent panoramic view of the "Paine" Range. Enjoying this scene, our hotel offers a typical gastronomy, including a variety of grilled meats, fresh vegetables, fish and Chilean wines. We have 44 rooms with private bathroom, permanent electricity, central heating and laundry service. ... more   less 
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Also Known As:
Hotel Del Paine Aisen Region/Torres Del Paine National Park, Chile

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