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Hotel del Paine
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Reviews (207)
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All reviewsstupendous viewsdecent place to staysmall problempuerto natalesnational parkworked perfectlymountain rangelago greyother hotelsrooms are very basicincluded breakfastlocation is beautifulbreakfast and dinnerchilliminute drivehorse ridingpaine massif
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Reviewed September 22, 2012

The staff at the Cabanas were fantastically helpful and attentive. Carolina was particularly helpful with booking activities and general advice.

The view was spectacular and the rooms very comfortable and large enough.

Fishing was really good and the location was perfect for accessing the different areas of the park each day. It is outside the park on the Rio Serrano river, just before the gate, but that means it is quicker to get there on the day you arrive. The entry pass lasts 3 days though, so that is really no problem.

The restaurant was not the best ever, though breakfast was really good. When we had buffet food it was sometimes too cold to taste good (or even to eat confidentally for fear of bacteria).
During the high season though, it´s a short walk to two other resorts (Rio Serrano and Tyndall) with restaurants, so don´t let that stop you. (Noting they are closed for winter and were not open at the end of September when we were there, which was disappointing).

I accidentally left my hat behind on the day I left and Carolina went so far as to bring it to me in Punta Arenas, which was certainly more than most hotel staff would do anywhere, let alone in Chile (where I haven´t found the service to be very good in general)

Room Tip: Wifi is available in the reception area and the first module (rooms 1-4)
  • Stayed: September 2012, traveled as a couple
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4  Thank Bubbleybees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

Don't kid yourself, it's a heck of a journey to get to Torres del Paine whichever way you do it, but goodness is it worth it.

We were pleasantly surprised with the hotel when we arrived - the location in a loop of the Rio Serrano is really pretty, and the view of the mountains themselves is second to none.

Initially we were allocated a room in the main building, which seemed to have a fair amount of noise from the bar area, so we asked if a cabin was free. The staff were really helpful and moved us immediately. The room was a good size with all essentials in place, and pretty clean and tidy. What made it for us was the spectacular view out of the window. Wow - it could not have been more amazing. We were lucky with the weather, so some amazing views from the chairs positioned in the large window.

The cabins are really well insulated - the wind howled for the three days we were there (although we were told this wasn't 'windy' for locals, it drove us crazy in the end!) and yet no whistling at all from inside, so very good glazing in the rooms.

We did two trips organised by the hotel - the first was along the Rio Serrano to Lago O'Higgins. Although pricey, I really recommend this trip - it really was excellent.
Our second trip didn't go quite to plan, as the excursion organiser had the day off - we waited and waited for our lift into the park to go on a hike, but no one appeared. Eventually the receptionist asked if we were okay and we explained. Well - they couldn't have been more helpful. In the end, the charming waiter was commandeered to drive us into the park. The journey was pretty long, and he spoke no English, but was super friendly and very kind about my A-level Spanish, so we learned a lot and chatted as best we could.

The hike we'd planned seemed a bit tricky without a guide, so we decided on a linear route, finishing where we started, and this worked well - so we were on time for our pick up. On the way back, he went out of his way to stop off and show us some amazing viewpoints high above the road, insisting on taking pictures of us. He really was superb.

Others have moaned about the food, and I'd agree that it wasn't gourmet, but once you've journeyed for a minimum of 2 hours along unmade roads into the park, you must realise that your dinner has to come the same way, making the options pretty limited! The wine was great and good choice, and they did an excellent pisco sour. The food was a mix, but all edible and most pretty tasty, if a bit 'cafeteria'. Let's face it, though - you don't travel to somewhere like this for gourmet food - it's all about the place, and Cabanas del Paine delivers on that front!

Room Tip: Ask for a room in a cabin, rather than the main building
  • Stayed: February 2012, traveled as a couple
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5  Thank MrsLouloubelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

The view from the hotel and its garden over to the Torres del Paine massif is unbelievable, and staying there you will hopefully have the chance to see the view in many different lights and weather conditions. The hotel and its associated bungalows are well-built and well-decorated; the rooms have good beds and the bathrooms all the basics you need. We found our sleep disturbed by strong winds blowing some noise towards us, maybe a generator or something from nearby? All the staff we met were great, though at busy times you might have to wait quite a while to get the attention of the one person working on reception. The food was disappointing though: not so much breakfast, but dinner was expensive for a fairly limited buffet which kept running out - it feels like they are taking advantage of the remote location giving you no other options (right on the edge of the national park, no shops or restaurants around at all).

  • Stayed: January 2012, traveled with friends
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2  Thank jopycroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

Hotel Cabanas del Paine is actually just outside the Torres Del Paine national park, but the staff were happy to drive us to various locations around the park for a price eg about US$20 to Lago Grey. It's a beautiful location right on the Rio Serrano and looking across at the Cuernos of the Torres del Paine. Unfortunately when we were there in April it was cloudy and rainy much of the time so the view was limited, but when the clouds parted the view of the mountains was spectacular. We stayed in one of the cabins which was clean and comfortable and basically like a good standard motel room. The staff were really great, nothing too much trouble, especially the Manager at the time, Macarena. The only downside for us was the food, the breakfast was OK but lunch and dinner very mediocre and with little variety. Could have been because it was the end of the high season. Overall, it was a great stay, hard not to be in such a spectacular environment.

  • Stayed: April 2012, traveled as a couple
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3  Thank KayG_020454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2012

Rustic, good location, spectacular view, clean, no TV

  • Stayed: April 2012, traveled as a couple
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2  Thank Tomi-Nahariya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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