I just got back from a trip through great Patagonia, always staying in (I supose) good hotel.
As I got at Rio Serrano, my first suprise: the hotel is not INSIDE the Park, which makes you pay extra days in the park if your stay more than 2 nights (we stayed 3).
My second, terrible suprise: I got at the hotel, it was kind of surprise to my husband and friends on Dec 30, and the hotel couldn´t find our reservations (made since september and fully pre paid on november). After almost 2 hours waiting in the lobby they finally got us a rooms (looking like it was a favor to us). The room was very good, large, with a great view of the mountains (it had 2 queen beds, instead 1 king as I reserved).
In this same night, at 9:40pm we went to the restaurant (thar supose to serve until 10pm). Our new suprise: every plate were empty, there were no more food. When we asked the waiter he said in five minutes we would be served... More 10 minutes and nothing. After 10:15pm the decided to serve us on table.... almost raw food, uneatable!! And, of course, they wanted to charge us US$ 50,00 per person for no eating at all.
At the same night I want to speak with the menager, a woman called Prisca (or something like this, as she did not introdude herself of gave us her card). She was amasingly apathetic, no atitude at all.
The other nights were ok. We had breakfast three nights there (their food is very weak, nothing special that worth more than US$ 20,00 (instead of US$ 50,00) and had a New Year´s dinner there (charged US$ 100,00 for the same kind of food plus wine).
I would go back just because the room is very good, but service? They have to learn a lot (thay could have lessons with theis patagonian colleages in Argentina).
** just to mention: I'm a travel agent, and really dod not want a client going through this!
- Official Description (provided by the hotel):
- Rio Serrano Hotel is located in Torres del Paine and offers standard rates and rates all inclusive with full board and additional programs. It features a restaurant and a garden overlooking the Paine mountain range. There is free WiFi in public areas . Rooms at the Rio Serrano are decorated with carpeted floors and large windows with panoramic views of the mountains and have heating , fan and private bathroom. ... more less
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- Also Known As:
- Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile