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“Brilliant location”
Review of Rio Serrano Hotel

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Rio Serrano Hotel
Certificate of Excellence
Swansea, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Brilliant location”
Reviewed April 2, 2014 via mobile

I stayed here for three nights and was pleasantly surprised with both the overall quality of the hotel and the food. Others have said the food was awful, but I and my fellow travellers thought it was pretty good, and not expensive at all when you consider how far supplies have to be brought. Staff were very helpful and friendly, and most spoke excellent English. The views - when you can see them - are stunning! We were lucky and had one clear day, but then someone stole the view and it disappeared completely. The excursions were great. The only criticism I would make is that the hotel really does need a drying room for wet biking gear and boots. A couple of my companions did the trek to the base of the towers, returning utterly soaked to the skin, and found there were no facilities for drying, other than the radiator in their room. But other than that, top hotel!

Stayed March 2014, traveled with friends
Helpful?
Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 21, 2017
Dear guest;

Thank you so much for taking the time to write about us on Trip Advisor. For us your opinion is very important to keep improving as an hospitality option in Torres del Paine.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
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    257
    97
    35
    16
See reviews for
161
399
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18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 2, 2014

First and foremost the view of TdP is outstanding, both from the common areas and even more from the rooms upstairs.
The staff, especially those at the Outdoor activities desk (especially Martin) was extremely helpful even if you are not buying one of their doors. They had excellent trail advice, a surprisingly accurate weather forecast, and Martin even helped me with some car trouble. The check-in/out was similarly flawless.
The room itself was large with an excellent, quiet heating system. Most important, a bathtub where you could soak your aching hiking muscles.
Because of complaints on TA about the dining room, the first night we walked to Quincho Rogel for dinner--it's the place with a green roof a 5 minute walk toward the park. The food was ok, but it costs as much as the Rio Serrano if you order a la carte. The food at Rio Serrano was much better, the buffet ranging from good to excellent. Only if you are trying to escape the noise of a large dinning room should you bother with Quincho Rogel--there was only one other couple there when we ate.
We enjoyed RS from check-in, where we received welcoming pisco sours to check-out. We were a little surprised because we had had some difficulty getting an e-mail confirmation before we arrived.

Room Tip: Definitely get a room with a view. I prefer the view from the higher floors.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prado1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 20, 2017
Dear Guest;

Thank you for taking the time to write this review of our hotel on Trip Advisor.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 20, 2014

I had a great experience with this hotel. They offered every amenity you could ask for in such a remote area of the world.

The hotel also had guides available to take you up to the treks at Torres Del Paine.

The food was great, service was great, environment was great, scenery was even better.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJB479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 20, 2017
Dear Guest;

Thank you for taking the time to write this review of our hotel on Trip Advisor.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hook, United Kingdom
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 16, 2014

It's not just the view from your room, although that is absolutely beautiful. The rooms themselves are extremely comfortable. Catering is expensive, but delicious. It's a beautiful hotel in one of the loveliest places in the world. There were a couple of American waitresses, who have probably moved on by now, who were utterly charming.

Room Tip: I think that all the customers' rooms face towards the mountains. You really can't lose.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Owen_Morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 20, 2017
Dear Guest;

Thank you for taking the time to write this review of our hotel on Trip Advisor.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trieste
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 16, 2014 via mobile

This is a very controversial review.
5 balls: location and view from the room, the hall and the restaurant. 5 balls also to the relaxing massage, great after a trekking day.
4 balls: the room was big and confortable.
3 balls: good breakfast.
2balls: service overall, the staff is not so kind. 2 balls also for the self-service restaurant, a lot of stuff but nothing special...and you don't have a lot of alternative place to have dinner in the nearby.
1ball: the room was cold! We set the maximum but not enough to warm up. A last very disappointing thing, the last day before the checkout we started receiving phone calls from 8am, just some rings to wake you up, for 4/5 times.. .

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Masins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 13, 2014

Spent 2 nights here.beautiful location with wonderful views over the Tores del Paine. Lovely, modern design and relaxing common areas with fabulous large windows making the most of the scenery. Rooms nice, great comfy beds, bathrooms average though. Food abysmal. At all cost, avoid eating in the hotel restaurant. Shockingly poor and eyewateringly overpriced. Try the restaurant 5 minutes away instead.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadine1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 21, 2017
Dear guest;

Thank you so much for taking the time to write about us on Trip Advisor. For us your opinion is very important to keep improving as an hospitality option in Torres del Paine.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Region Metropolitana, Chile
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 12, 2014

We did the all inclusive package and loved everything about it. On the excursions they treated us like Queens and Kings, serving us lunch with wine or beer and many added delicious items. The restaurant at the hotel was good if you got there early, however, if you were later to get there the main dishes were a bit over cooked. The salads were always delicious and many of them! Our room was awesome with such a fantastic view!! Watching the pink sky come each morning surrounding the mountains was spectacular!

Room Tip: Face the mountains! Well worth it!
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Recepción at Rio Serrano Hotel, responded to this review, April 20, 2017
Dear Guest;

Thank you for taking the time to write this review of our hotel on Trip Advisor.

We hope to see you again in Patagonia,
Team Hotel Rio Serrano.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rio Serrano Hotel

Property: Rio Serrano Hotel
Address: Manuel Aguilar 01105 | Parque Nacional Torres del Paine, Torres del Paine National Park 6212126, Chile
Phone Number:
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Torres del Paine National Park
#4 Luxury Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rio Serrano Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
Rio Serrano Hotel is located in Torres del Paine and offers standard rates and rates all inclusive with full board and additional programs. It features a restaurant and a garden overlooking the Paine mountain range. There is free WiFi in public areas . Rooms at the Rio Serrano are decorated with carpeted floors and large windows with panoramic views of the mountains and have heating , fan and private bathroom. ... more   less 
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Also Known As:
Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile

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