We just stayed at this hotel for one night about a week and a half ago. We awoke in the morning to sheets crawling with bedbugs!!!
The sheets had stains from our blood and now my wife and my entire bodies are covered with bites. The hotel's excuse was that "This is the countryside, so there are bugs". Bedbugs come from people, NOT the countryside.
We have requested a refund for the night and are awaiting a response. If we don't get a refund, we will take the matter up with Amex.
Traveler beware of this hotel!!!
- Official Description (provided by the hotel):
- Rio Serrano Hotel is located in Torres del Paine and offers standard rates and rates all inclusive with full board and additional programs. It features a restaurant and a garden overlooking the Paine mountain range. There is free WiFi in public areas . Rooms at the Rio Serrano are decorated with carpeted floors and large windows with panoramic views of the mountains and have heating , fan and private bathroom. ... more less
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- Also Known As:
- Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile