The rooms (yerts)in Patagonia Camp are nice and the food is very good. The view from the dining room is excellent. The other five places I have stayed in Chile on this trip all greeted me warmly. This was not the case in Patagonia Camp. After 13.5 hours of travel I received a perfunctory welcome followed by unfriendly demands for the immigration document in my passport. The welcome briefing consisted of more rules and polite demands to choose tomorrow's lunch selection as soon as possible. This was a bit of an unpleasant surprise after the warm greeting I received in every other place I visited in Chile. However, worst of all was the head guide whose mantra seemed to be "this is against the rules" when I asked for someone to accompany my group of 14 (more than half the guests there) on a brief excursion to a nearby waterall two days later. Yes our group had our own guide (who had never stayed in this hotel) and consequently guide services were not included in the package but considering we represented over half of the guests amore appropriate response would have been "a guide wasn't included in your program but I am sure we can find someone to accompany your group." Since this attitude of sticking by rules and pushing for forms to fill out was displayed by several people (though no one was as persistant as the head guide) I fault the management for bad training.
The kitchen staff and bartender were all nice and Claudio at the front desk could not have been kinder and more helpful. Claudio should either be managing this place or training the other staff.
Though the Patagonia Camp has much going for it I would not stay there again and recommend trying other alternatives in Patagonia of which there are many.
- Official Description (provided by the hotel):
- Along the Shore of Toro Lake in a region of extraordinary beauty, Patagonia Camp is the first luxury camp in South America with a chic collection of glamorous Yurts. The camp's 20 impeccable and spacious Yurts are comfortable and stylishly furnished, equipped with central heating, ensuite bathrooms and even views of the stars through a central window in the roof. Activities include kayaking, fishing, scenic tours, hiking and trekking in the Torres del Paine National Park, recently named The 8th Wonder of the World, only 15 kilometers away. The restaurant offers a variety of typical Patagonian food with a gourmet touch, such as Patagonian Lamb, Austral Salmon and more! Patagonia Camp is a unique nature experience and a truly different and new concept of accommodation in a deep contact with the natural environment and with great comfort! ... more less
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- Also Known As:
- Patagonia Camp Hotel Torres Del Paine
- Patagonia Camp Aisen Region/Torres Del Paine National Park, Chile