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“The truth about the Yurt”
Review of Patagonia Camp

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Patagonia Camp
Certificate of Excellence
Sitges, Spain
Level 5 Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“The truth about the Yurt”
Reviewed January 7, 2013

Any successful commercial venture that wants to succeed via differentiation needs a good story. In this case on arrival we were told about the adventurous hikers that decided to open a resort for like-minded adventurers to rest between treks using structures based on Mongolian yurts...so what is this hotel really about...? Here is my version...

I should mention that my wife and I usually stay at hih end resorts around the world, dine often in Michelin star restaurants (relevant for the meals portion) and at 800-900 dollars per day all those things seem like relevant comparators...before I start I should say that you should take the all in formula if you end up coming to this hotel...we were not aware of this option and ended up paying much more than other guests...

The Yurts
The rooms are stand alone structures that are best described as thick plastic tents that rest on a wooden structure with a large plastic window (offering a window to the outside at all times with no possibility to stop the light from entering). About a third of the plastic is translucid so aside from the windows you get a lot of light from the ceiling. At this stage it might be worthwhile to talk about the conditions in Torres del Paine...first it is one of the windiest parts of the world....second it is a region with a substantial amount of rain...finally the sun rises VERY early...so the Yurt concept means that you have tons of light as of 4 or 5 in the morning during the summer, that you are sleeping in a tent in the middle of rain and strong winds (with the sound that comes along)...the best testament of what a bad idea this was is that you get ear plugs and eye masks to ensure that you can sleep...and in all honesty that is usually not enough. I could also talk about the fact that the rooms have no Internet, TV, phone to the outside, or steady warm water but those seem like minor details in comparison...

The food
We were looking forward to the food as we had heard that the restaurant deserved a Michelin star...we were a bit disappointed. Allow me to expand. Meals are three courses, these are fixed as there is no menu (although you get to pick between two main courses). Most of the fruit and vegetable served were canned (perhaps for better preservation in the park) and the wines that are served are fairly uninteresting (a 5-10 dollar worth). With all those constraints the food is quite reasonable...very far from a Michelin star, but pleasant.

The service
This is, generally speaking, very good. Everyone has a big smile and they make an effort to remember your name and attend to your needs. There is only one exception...when we were checking out we realized that there were some major mistakes in our bill...about 200 more dollars that they should have charged us. Looking at the detail we noticed that there were MANY mistakes...things that were counted twice, calls that were grossly round up (a 12 minute call became a 30 minute call...and at 2 dollars a minute that makes a difference)...they were quick to fix things but we were quite surprised that they could make so many mistakes...

Treks
This is another area where we were a bit disappointed...but in our case the weather was to blame. Having said that I can echo what some others have mentioned about the lack of "real trekking" options. Most daily tours are mostly on a bus with someone explaining the life of the guanacos and the size of the condors...so although the founders were hard core...it seems like the visitors to this hotel are not as much...

The rest of the hotel
In our case it rained a lot the three days we were there so thinking about what to do in those instances is important (as it rains quite a bit in this part of the world)...in this hotel the options are staying in bed or using the Internet in the lobby...other than that there is nothing to do. No gym, no pool, no spa, no TV...

Overall
If you are looking for a hotel with good service and light walking tours this may be an adequate hotel for you. Just make sure that you know that you are coming to a nice three star resort...at the price of a five star.

  • Stayed January 2013, traveled as a couple
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Helpful?
11 Thank cvidela4791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Zurich
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2013

We stayed at the Patagonia camp 3 days with the intent of visiting the beautiful Torres del Paine and must say we were quite disappointed by our stay.
To start with the hotel is quite expensive considering it is only a 3 *** resort; we paid 400 usd per night for the room on a B&B basis.
We were quite unlucky with the wheather as it rained heavily all 3 days and we ended up not seeing much of the park but this is not the hotel's fault. However as a result it was cold outside but also most surprisingly inside the hotel; a lot of people were walking around with their jackets inside the main building.
Rooms are nice and comfortable but don't expect to have restful nights as yurts have glass tops with light coming in as early as 4 am ( in January) and the wind and rain hitting the yurt make for a lot of noise. Reception does provide ear plugs and eye masks but this is not how you expect to sleep when you pay 400 USD per night.

Food was good but not excellent and most importantly choice was limited to only 2 menus offered per nigh at a fixed price of 70 USD per person. Furthermore as the resort is well outside the park and quite isolated, eating out was not an option.

Several hikes were offered each day but were very pricey (~ 130 USD which also included a very simple lunch). Due to the rain, we decided not do go on a hike on day 2 and got quite bored at the resort; there is no gym, no pool, no sauna, no tv, no chess game,... And only very slow internet connection and only in the main building (not in the yurts).
Staff was overall quite nice and service was good.
In conclusion i would not recommend staying at this hotel. If there is no other option and you must stay there, i would recommend booking an all inclusive package which includes meals and tours/hikes as it feels like the hotel is taking advantage of the fact that it is quite isolated to ask ridiculous prices at the resort itself. A lot of guests were on an all inclusive packages so it should not be too difficult to come by.

  • Stayed January 2013, traveled as a couple
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    • Location
    • Sleep Quality
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Helpful?
5 Thank Bsi2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level 4 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 2, 2013

What a treasure...the staff is amazing, from the moment they pick you up they are there to better your experience. They know your names after one day, and are always there with a smile. We had amazing guides who were knowledgeable and tailored our hikes to our personal needs. The dining staff was accommodating and friendly, they were prompt and again their to help you enjoy every moment. The rooms were luxurious and unique....like nothing we have ever seen. This was our honeymoon, and I could not imagine a better experience than the five days we had at Patagonia Camp! I hope to be back soon.

Plan on tipping as follows: $15/day per person for a guide, $10/day per person for other hotel service cumulative, optional tipping for drivers, we did $10/day.

Room Tip: Choose a lower number yurt to view the water best.
See more room tips
  • Stayed December 2012, traveled as a couple
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Helpful?
Thank Annie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed December 28, 2012

Great place, great staff and good food! We stayed 3 nights and we loved every minutes. We recommended full board, excursions were very well organised and our guide Rodriguo was very helpful. Alvaro, our drivers, was skilled and excellent.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 26, 2012 via mobile

My girlfriend and I stayed at Patagonia Camp for two nights and the experience was so wonderful that I couldn't wait to be back in an area with Internet to write my first ever tripadvisor hotel review. The unique secret to this hotel is that it combines luxury, genuineness, and a familial feel set in the middle of beautiful nature. Our stay started when we got picked up with no delay from a ranch where our previous excursion had ended. Our check-in was smooth and the rooms, in the forms of yurts, have this awesome simplicity and were very well maintained. The bed was so comfortable that it was difficult to get up in the mornings despite our excitement for the excursions. The staff works very hard in the background to make the guests feel very comfortable and we did not have to worry about anything at all during our stay - including transportation, room comfort, food, and excursions. Whenever we left our room (morning or night), we went back finding it cleaned and tidied up. We never saw anyone from room service, which gave the camp a true sense of naturalism - you genuinely feel part of the Patagonian environment. The food was excellent for breakfast and dinner every day, with a daily menu that includes great options in a comfortable dining room with a beautiful view of the lake. The picnic lunches prepapred while in the excurisions were also delicious and well prepapred. However, what makes Patagonia Camp really awesome is the staff - from the receptionist, to the guides, to the manager. They all do everything they can to satisfy their guests. The guides are very knowledgable of the Patagonian environment but also of specific concepts of geology and science; we went on excursions with Xabi and Marianno who are both experts and are super nice. What also really impressed us at the end of our stay was how the manager, Loreto, managed our special circumstance where we had a confusion with our transfer situation as we had not arranged for transportation to take us back to the airport in Punta Arenas. Along with Pamela, the receptionist, and Gonzalo, Loreto was able to secure a private van to take us back on the morning of our flight. Overall, an amazing stay in line with the amazing Patagonian environment - we will come back and will definitely stay at Patagonia Camp again.

Stayed December 2012, traveled as a couple
Helpful?
2 Thank Nadim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 22, 2012

We were there 5 days and enjoyed the entire stay. We researched all of the area lodges and selected this one based on amenities and price. Drive to the Torres del Paine park was about 20 minutes, and drivers were skilled and excellent. Setting and view was outstanding, the "yurts" were well-appointed and substantial, meals were gourmet quality. Guides gave good choice of day trips.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank sullivan862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, CO
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 13, 2012

We stayed in November for 4 days/5 nights, during Thanksgiving, all inclusive plan, and had a wonderful experience, and wanted to personally name the staff we encountered, starting with our organized pick-up from Punta Arenas by Alvaro (driver) and Mariano, our guide for 3 of our 4 days. The hikes were beautiful and all varied, our guides included Francisco - youthful and great energy on the 12 mile Mirador Las Torres hike, Mariano - great outdoor experience and knowledge of local flora, and fun to be around, and Xavi, an experienced outdoor guide also with great knowledge of flora. The La Peninsula hike, which is about 9 miles, was our last day, and was wonderful, with no other hikers seen the whole day. Dress for all 4 seasons, lots of layers. We had sun, snow, wind and rain on each day, but gorgeous nonetheless.
Our drivers included Alvaro and Rodrigo, also fun to get to know and engage in conversation in our "Spanglish." The staff at reception, including Stephanie & Sebastian, were warm and welcoming and helpful, and Javier and Ignacio in the restaurant were great & patient to practice our Spanish with, and served some great Pisco Sours. The wine was fantastic since its from Matetic vineyards, which are all organic biodynamic wines. The meals were excellent overall, with the exception of 1 dinner and 1 lunch which were fair to average. We had a2 amazing dinners our last 2 evenings there. They had a chef shift change, and the food went from good to fantastic. The desserts were always amazing. On the day hikes, it is a packed bag lunch, with generously sized sandwiches and often, brownies, and great soups if the weather is cold.
The yurts are gorgeous, the views spectacular as each one has a view of Lago Toro and Las Torres in the distance. The beds are amazingly comfy, the wind blowing and rain on the yurt was pleasing to us - we love camping, so knowing it was blowing outside, but we were cozy inside, warm and dry, was great. Some might find the sounds of wind and rain unsettling if you are not used to that against fabric.
The dining room has the same vistas as the yurts, which makes dining there a beautiful experience.
The only negative - the bathroom doorway is made for someone shorter than 5'7", so its right at nose to head height for someone taller. My husband hit his forehead extremely hard the first night -giving him a goose egg on the noggin - so we had to hang something each day from the door frame as a visual reminder. Someone could easily break a nose. As they can't change the height of the doorframe, I would suggest them padding it, or hanging something there to avoid hitting it if you are over 5'7".

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patagonia Camp

Property: Patagonia Camp
Address: Camino Milodon-Porteno km 74, Torres del Paine National Park, Chile
Phone Number:
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
#1 Romantic Hotel in Torres del Paine National Park
#3 Luxury Hotel in Torres del Paine National Park
#3 Family Hotel in Torres del Paine National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Patagonia Camp 4*
Number of rooms: 18
Official Description (provided by the hotel):
Along the Shore of Toro Lake in a region of extraordinary beauty, Patagonia Camp is the first luxury camp in South America with a chic collection of glamorous Yurts. The camp's 18 impeccable and spacious Yurts are comfortable and stylishly furnished, equipped with central heating, ensuite bathrooms and even views of the stars through a central window in the roof. Activities include kayaking, fishing, scenic tours, hiking and trekking in the Torres del Paine National Park, recently named The 8th Wonder of the World, only 15 kilometers away. The restaurant offers a variety of typical Patagonian food with a gourmet touch, such as King Crab, Patagonian Lamb, Austral Salmon and more! Patagonia Camp is a unique nature experience and a truly different and new concept of accommodation in a close contact with the natural environment and with great comfort! ... more   less 
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Also Known As:
Patagonia Camp Hotel Torres Del Paine
Patagonia Camp Aisen Region/Torres Del Paine National Park, Chile

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