We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Cayo Santa Maria
Nearby Hotels
Reviews (2,871)
Filter reviews
2,871 results
Traveler rating
1,026
872
469
230
274
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,026
872
469
230
274
Show reviews that mention
All reviews mike's coffee privilege restaurant juan pierre snack bar a la carte fish east pool main building the bus beautiful beach chicken mobility issues main bar rain shower recommend this resort kids club michael jackson show
Selected filters
Filter
Updating list...
55 - 60 of 2,871 reviews
Reviewed 4 weeks ago

We went here for March Break last year! We were four families and the price was perfect for a getaway during the break. First of all we've been to Cuba a few times in other areas (I love Cayo Coco), but for what we got, I can't complain. No one got sick and the kids loved the pool and beach.

The Rooms
They are "newer" and beautiful decor. I was amazed that we had hot running water for showers and yes, it's hot outside, but I still love taking hot showers. Our fridge was always stocked and they kept on bringing us bottles of water. The beds were comfy.

The Restaurants
Cuba is never known for their great cuisine at all inclusive resorts! But I was amazed that their food came from Germany and Spain. The chicken on the beach was excellent, but it did take some time to line up. I think they need a larger bbq and more people helping out. When we went, there were no French fries and pizza, but the kids had other stuff like hamburgers, pasta and hot dogs. Upstairs and downstairs bar in the main building there is coffee that is made fresh and were amazing for the evening. I also, love that they had books that you can leave and grab during your trip.

The Beach
Just beautiful! There are so many chairs and if you keep walking right, there is a mall that you can browse.

The Entertainment
Kept the kids entertained! Especially the Michael Jackson Show.

The Drinks
Wow. I had mojitos everyday and maybe too much to drink. The kids loved their frozen drinks and the ice cream kiosk.

Overall, I do think the "beds" by the pool should be replaced and some tiles were missing and should be fixed. The bus ride is a little long especially with small kids (we did have a washroom on the bus). Overall, for the price I would go back.

Hope this helps!

Date of stay: March 2019
    • Value
    • Location
1  Thank denisecQ1216WL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, General Manager at Ocean Casa del Mar, responded to this reviewResponded 4 weeks ago

Thank you very much for taking your time and writing about your wonderful experience at our hotel, it is a pleasure for us been your choice for the enjoyment of your holidays, we hope you´ll be back as soon as possible, once again all your expectations will be met, the family of Ocean Casa del Mar, awaits your return.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My friend convinced me to come here on a weeklong trip with her husband starting January 11They have limited financial resources so they picked this resort because of the sale. I should have never let her pick this place

Cons-
No running water in rooms for a day and a half
Towel police enforcing Use of towels
Rock hard beds with doubles pulled together
Waiter bringing us coffee at breakfast farted right at our table (yuck)
Lower income guests travel here
Food is good if you like hot dogs / fries for every meal
Walls are paper thin we can hear the couple next to us (if you know what I mean)
Vomit in pool was not dealt with by staff
What is military bread?
No internet unless you go to main lobby and hold a metal soup can over your left shoulder
Cleaning lady was eating our leftovers when i ran back to the room.
Dirty bedsheets
Tacky entertainment
We had diarrhea and instead of drinking rum we had the runs even after having Pepto Daiquris
Staff is very rude even if you tip

Pros:
The two hour bus ride back to the airport to reflect on just how bad this place was

Not recommended for anyone who values decent food service and accommodations. Staff are very proud people and are not service oriented. This is a Government run hotel (as most are here) and operates more like an institution than a resort.

Now I’m Glad to be home and will be picking my own resorts.

Date of stay: January 2020
Trip type: Traveled with friends
1  Thank Skinurse949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, General Manager at Ocean Casa del Mar, responded to this reviewResponded 4 weeks ago

We appreciate your comments about our hotel, they will be very useful to improve our hotel future work, we would be very grateful to be your next choice, and we would win your trust one more time, thank you.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Beautiful resort and picturesque beach. Lovely, helpful staff who try really hard to make your stay a great one. The resort has pros and cons, but overall we enjoyed our stay and wished we could stay longer.
Pros:
- staff were delightful (overall) and tried hard to be pleasant and helpful
- pool was great and we loved the pool bar. Staff there were especially fun
- resort looks beautiful and is aesthetically a nice place to stay
- all inclusive so you don’t need to put your hand in your pocket (except for tips)
- rooms were nice and bathroom spacious
- beds were comfy
- lots of options for food and drink
- local shopping centre (for tourists) is walking distance
- great afternoon bbq on the beach which offered pork, chicken, prawns and fish freshly cooked (best food we had there)
- Buffett has 3 cooked to order stations - these were all very good
- nightly entertainment was good. Michael Jackson show very good
- nice cafe in the main lobby
- large selection of drinks, from alcoholic, cocktails to a variety of coffee drinks
- snack bar was very good

Cons:
- front desk staff a little lacking in professionalism and could not find our reservation. As a result, we had to pay again for our first night. This was resolved the next day but not without us pushing back quite a bit
- while the resort looks lovely, it’s a cheap build so there are some issues with things like plumbing, doors (locking and unlocking), broken furniture, dodgy beach ramps
- buffet is a little hit and miss, as are the restaurants.Some food good, some bad
- poor lighting was our biggest issue as it made the trek back to our room difficult. We used our phone torch, but out of all of the issues, we felt this one was really poor form
- this resort is owned by a company based in Spain, so communication - especially if you have any issues - is difficult
- room upgrade probably wasn’t worth it. We have a standard room on our first night (because we didn’t want to pay a second time for an upgraded room) and we were upgraded the second day once our reservation was sorted out. The view was probably worse and we had a view of the pool and the ocean in the first room, and in the upgraded room the ocean and the vast expanse of poorly maintained sand/dirt in between our building and the ocean.

Overall, the positives outweighed the negatives, and we felt it was definitely worth the visit. We would go back as we had a very relaxing stay.

Date of stay: December 2019
Trip type: Traveled with friends
4  Thank jenineg2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director General at Ocean Casa del Mar, responded to this reviewResponded 4 weeks ago

We appreciate your comments about our hotel, they will be very useful to improve our hotel future work, we would be very grateful to be your next choice, and we would win your trust one more time, thank you.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We started in one room, it had mould around the toilet, which triggered me to inspect the rest of the room. While it was old and starting to show its age, it didn’t seem too bad.
After a quick tour around, we tried to return to our room, the keys didn’t work. We were advised by the front desk, that the plumbing wasn’t working and we were moved to another room.
This one was far worse!! Mould everywhere in the bathroom, even on the pictures hanging in the bedroom. The air conditioner never stop running, neither does the toilet, and the bed is hard as a rock. And every time we leave the room, the key stops working and we need to get it set up again.
After a windy evening, the paint in the hallway had blown off the walls and laying in chunks on the floor, only to remain there for the entire morning. The same building had a flood in the hallway that took the entire evening to get cleaned up, and mould on the walls in the hallway. Absolutely unbearable!!
The food is terrible and always cold, even the hot buffet items. We tried one of the restaurants, only to have lasagna served with bones in it. Yes, I said bones! And the red sauce was ketchup, it was not edible.
The pools have many hazards, missing tiles and open holes in the corner.
Thank goodness for Mikes Coffe, otherwise the trip would be completely unbearable.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank carolynnr699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director General at Ocean Casa del Mar, responded to this reviewResponded 4 weeks ago

We appreciate your comments about our hotel, they will be very useful to improve our hotel future work, we would be very grateful to be your next choice, and we would win your trust one more time, thank you.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Just came back from ocean casa del mar after staying there for a week. First off, the rooms are poorly cleaned. The floors are full of cockroaches. The sheets and towels are stained and were not changed during our stay. The fan is super noisy and the showers do not drain properly. If you take more than a five minute shower the floor would flood. The hotels are super far from the beach, about a ten minute walk. The walkways are very poorly lit at night, making it very difficult to see. The food was an abomination. The aftertaste of the meat tasted like manure. All I ate during this trip were pancakes. The line ups for the buffet are super long and it’s the same thing everyday. The smells coming from the bathrooms are absolutely horrible, no soap in most bathrooms. The staff was nice. Overall it was an okay trip because of the people I was with and the beach was beautiful but I will definitely never be returning to Cuba because of this hotel.

Date of stay: January 2020
Trip type: Traveled with family
3  Thank Straawberrryjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceOcean, Director General at Ocean Casa del Mar, responded to this reviewResponded 4 weeks ago

We appreciate your comments about our hotel, they will be very useful to improve our hotel future work, we would be very grateful to be your next choice, and we would win your trust one more time, thank you.
Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews