Visited Melia Las Dunas with husband and grandson for another visit. The hotel is under new management, so there are several changes. The quantity of food was good, but the quality not as good as other visits. The evening meals lack presentation and quality in the buffet. The pool bar food was good. The pizzas do need more work. Enough about food now, we are in Cuba. The rooms were kept clean, although towels need to be changed more frequently. The entertainment staff were excellent. Leo, Wally( who would love to be a tour guide),Teo, And Simon were the best. They made my grandson, who was on his first trip ever, feel very welcomed and he enjoyed his time with them immensely. Gali and Wilfredo are the best at the family pool bar. The nightly entertainment at the centre square was excellent as usual. A lot of hard work put into all this. Also in the Lobby this year ,they had cotton candy and tattooes for the kids. A great idea our grandson loved. The shows were good especially with the clown and the magician. The staff in General appeared happier this time. Regina at reception was excellent as usual. Also we want to say thanks to all the reps who look after everyone once we arrive. They are amazing and without them our trips would be wasted. We travelled West Jet and Joel our rep did an excellent job with the delay of our plane for 1day. People often do not think about how a delayed plane effects others beside themselves. The porters also do an excellent job transporting us from one place to another. Every one at the resort was helpful and courteous. When my grandson lost his camera many departments were notified to help find , but however to no avail. We want to thank everyone for trying. The one main problem we found this year was the difficulty in getting a taxi Ride or a double decker bus. We waited 1 1/2 hours to try to get a cab in the afternoon and a friend ended up giving us a ride. Sad if you do not know anyone who can do this. And the busses seem to stay at the Estrella pueblo and many people there are standing around talking. This is sad because tourism is a major part of Cuban revenue and tourists are used to better service for touring. Also when we asked for a taxi to be called at the telephone area we were told that we would have to pay for the call. This is not good public relations. This service should be provided free of charge.
We did speak to the boss and as we were leaving to come home the service had improved some. Guillermo the resident manger has a big job ahead of him to make improvements to Melia Las Dunas, but I am sure he will try. It is a wonderful hotel with lovely beaches but most of all it is the Cubans with their beautiful personalities that make this hotel the best. Give everyone at the resort a high five for us. We will be returning again in April and then next November with the other grand child. Would recommend this resort.
- Official Description (provided by the hotel):
- Magic and Legend unveils an ancient story that goes back in time to 1492, with the discovery of America. Melia Las Dunas, a 5 star resort, All Inclusive, ideal for your vacation with your Family, Reunion & Incentives, Weddings, Honeymoon Distinguished by the variety of services, the inviting atmosphere and the confort of its facilities, Melia Las Dunas offers the vacations of your dreams. ... more less
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- Also Known As:
- Melia Las Dunas Hotel Cayo Santa Maria
- Melia Cayo Santa Maria
- Melia Hotel Las Dunas
- Melia Las Dunas Cuba