Stayed at the BEAUTIFUL resort from April 19 - April 26, 2014. When we arrived at 11 PM, the staff was ready and waiting to get us to our room quickly and efficiently. They explained a few things and sent us on our way. This is where more could have been explained - your room key is also your "hydro" key. it goes into the slot above the light switch (right beside the door). This is the hotels way of making sure the lights are only on when you're in the room. Also, make sure to ask for exact directions if you walk to your "Bungalow" (what they call the buildings where the rooms are), or better yet - use the golf cart transport that goes around the resort (tip a 50c peso) :). the Rooms were clean and very nice. Only issue - not enough storage for your clothes. FYI - check your closet for the hotel issued umbrella - they are great at the pool and beach when the shaded chairs are taken :), if not in your closet just ask and they will provide. The shows were GREAT! The Michael Jackson is a MUST SEE!! the BEACH and POOLS (3 at the main building and 1 kids pool) were all SPECTACULAR! White sand and turquoise water! The bars around pools (yes, even kids pool had one - great for the kids to get their own "slushies" (virgin strawberry and lime daiquiris). My favorite drink was the MIAMI VICE!! The SERVICE - is AMAZING! just remember - ASK AND YOU SHALL RECEIVE! FOOD - this is where the real flaw is. be prepared for a lot of seafood and lack of seasoning. Take a shaker of your favorite seasoning with you. The buffet was good but food would get cool quickly. the omelettes were great! SHOPPING - only 1 store on resort but for a peso each you can take a 2 min bus ride (bus departs from the from steps every 45 - 60 mins from 10 AM - 2AM) to the shopping market. or be adventurous and take a cab - same price(ask driver before getting in, they will try for 4 pesos - just say no thanks i'll wait for bus and that's when they drop the price ;) but more exciting :) - FYI- vendors aren't big on haggling the price, but you wont need to the prices are fair. Also, they have a Disco and Carnivals at night. check with the lobby staff for that information.
You'll read in some reviews: that the sheets arent changed everyday - do you do that at home?
2. that the TV channels will cut out - is that why you went to Cuba? to watch TV??
3. gardens weren't "plush" enough - really? new hotel - takes time for plants and flowers to grow.
*If you are concerned with the above 3 things then no, dont go here, but for people living in the real world - GO STAY AT EUROSTARS!! - will definitely be back!