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“Return Trip--Even Better!”

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Royalton Cayo Santa Maria
Ranked #1 of 15 Hotels in Cayo Santa Maria
Certificate of Excellence
Kincardine
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Return Trip--Even Better!”
Reviewed June 16, 2014

This was our 2nd time (June) to Royalton (last November was 1st) and we enjoyed it even more. The food seemed to be even better than last fall, with more variety-the rabbit was delicious. The special surf and turf dinner by the pool for returnee's was a pleasant surprise and excellent. Food @ the pool barbeque was fabulous.
Our butlers "Diana and Yoldiy" where fantastic!--always there in the morning wanting to help out any way they could.
Maid service in our building #11 was superb.
Enjoyed listening to the piano in the bar before dinners -- especially the piano player with the colored hair (sorry cannot remember her name ) and her partner who sang-- they where the best.
What can l say---we went to a brand new resort 1 month previous to this trip that just opened and it was terrible so we came back to the Royalton because we knew how good it was and we are returning this fall again or sooner.
.

Room Tip: Resort is so small that all rooms are close to everything--but if you want superb room service and b...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dellandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, June 18, 2014
Dear Dellandrea,

Thank you very much for trust again in our company Royalton luxury resorts and thank you to be parte of the Royalton Cayo Santa Maria´s family.

We are very very happy reading that youenjoyed even better than your first visit in November last year.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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toronto
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 15, 2014

This was our third vacation to Royalton Cayo Santa Maria. We could attend the resort development from the early being and we can only express our big satisfaction seeing how beautiful got the surroundings. The vegetation grew so nicely and the gardeners do a wonderful job conducted by experienced managers. We received a very surprising present from the management who brought us in the garden to plant a coconut tree who has our names inscribed on it. Very touching!
The resort is, like the most reviewers mentioned, a gem. The workers are all in one like a family. You can see how nicely they work together, helping each other and having good time pleasing the vacationers. They all smile giving you a feeling of warmth, peace and safety. The managers, walking always between us with their right hand on the chest and a pleasant smile on their face, showing love and kindness, brought a note of relaxation which you never get in other places.
Thank you Royalton for giving us an other precious vacation! We can't wait to get back!

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank IsadorataD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, June 18, 2014
Dear guest,

Thank you for be part of our family, because as we told you when you were here planting the coconut tree, you are a very special guest for us.

Royalton Cayo Santa Maria is parte of Blue Diamond hotels and resorts, and we can inform you that we will have soon a new Royalton in Varadero, where you can enjoy the personalized services and quality of our company..

We hope to see you soon, in this, your cuban home in Cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Manager
Royalton Cayo Santa Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 11, 2014

This was one of the best vacations we have had in Cuba (visited many times) The professional way that the staff performed their duties was outstanding. Everyone did there job with a desire to please. Special mention to the management team, our butlers, Diana and Yoldy, Yuri and Sandy at the beach bar, also the gardeners. The pool areas were beautiful and the beach was perfect. The day we left a large group from the Royalton staff waved goodbye, really appreciated. The only negative was the food not arriving at the tables in a reasonable time, plus not always hot. Would I rate this resort a five star? Yes, I would also recommend this resort to everyone. Returning soon. Stayed May 2014. Travelled as a couple.

Room Tip: upper floor block 10 was good.
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  • Stayed May 2014, traveled as a couple
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    • Service
Helpful?
4 Thank al68toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, June 12, 2014
Dear guest,

Thank you very much for trust in our company Royalton luxury resorts and for choosing our resort in Cuba, Royalton Cayo Santa Maria.

We are very happy reading that you had one of the best vacations you have had in Cuba. Thank you!

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverview, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 11, 2014

We stayed at the Royalton the first week of April 2014 and overall, the resort, the people and the experience was excellent. When we vacation, we want quality and we were very, very satisfied with this trip. Our Friends had recommended the Royalton Cayo Santa Maria and they were right...it is truly a resort that is focused on service. Ariel, Lester, Daymi, Tatiana, Alex and the list goes on...everybody was wonderful.

The beach, pools, grounds, food and drinks, and overall facility as good as any of the five star resorts we have been too. But the difference here...the staff and management really care!

Every employee we met at all levels did their part to make you feel welcomed and to ensure your satisfaction was a #1 priority. This culture of service, was clearly something we appreciated and one the big reasons while we will return!

Room Tip: It is a small resort and in 5 minutes you can be anywhere on the site. We stayed near the beach and...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel D, Manager at Royalton Cayo Santa Maria, responded to this review, June 12, 2014
Dear Rob M,

Thank you very much for trust in our company Royalton luxury resorts and thank you for choosing our hotel in Cuba, Royalton Cayo Santa Maria.

Thak you for said that this is a tuly a resort that is focused on service, and thank you for share with us the names of the workers who made you stay unforgettable.

We will share your beautiful comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 10, 2014

The five of us arrived after an very early flight from Havana to a warm greeting, welcome drink and cold towels. We knew that an 8am arrival would mean our rooms understandably would not be ready but the staff were still apologetic and guided us to breakfast. It was great. Varied menu with eggs all ways, pancakes, great selections of cheese, ham, fruit and also cava on request! After breakfast our butler showed us around the absolutely stunning resort. Infinity pool overlooking smaller pool beneath, hammocks in the trees, third large pool, cabanas, stunning grounds, and three restaurants. After another apology over the lack of rooms he guided us the fine white sand beach which was actually very peaceful with crystal clear waters. There are more than enough sun loungers for all. Ariel left brought us towels and said he would get us when the rooms were ready. Great start so far.

After a wander round the resort we passed reception who told us our room was ready, at 11am! We were incredibly impressed with the quick turnaround and real effort to get us in ASAP. Rooms are lovely, spacious with living area. Bathroom is also large with rainfall shower, and shower over an also large bathtub. Safe in the room, mini bars restocked daily, iron, lots of storage space. Outside we had a hammock and two deck chairs and a table looking into the jungle shrubbery.

We spent a few days at the beach, a few of us tried the the free sailing and the beach bar staff were always asking whether we needed more drinks which was great! Beach mojitos are perhaps not so great.... All the other cocktails were fantastic though. The chef also seemed to come down most days too to bring BBQ lobster or the highly recommended enchiladas! A full day and a couple of afternoons we're spend by the pool and in the cabanas. A relaxation soundtrack plays in the background which did exactly what it was meant to, piña coladas in the pool (again brought regularly to us by the beach bar staff) were the best I've ever tasted! The snack bar has a great lunch menu and the Royalton burger is everything everyone says it is! Steak sandwich is a win as well and the steak always so well cooked, not chewy at all! Mozzys do get a bit bad here though even during the day. Towel reserving everywhere is a massive annoyance....

Both restaurants were great. We dined at eggselence our first two nights. On our first our butler could only get a booking at 8.30 which was fine with us. The restaurant staff made clear they preferred early diners. It does seem to what there used to though with most eating before 7.30 which was complete alien to me. Senses is pegged as the "posh" restaurant. There is little difference in presentation, quality of food or service in all honesty just in decor. Desserts when we could get them were great. They ran out of everything bar ice cream and flan on all but one of our 7 nights.

The entertainment at night was fantastic. Classical bands, singers, aqua ballet, salsa and all of by what I could only describe as experts. The only draw back was that the entertainment was only an hour, which wouldn't be a problem if the was ANY background music at all in the bar and lobby area. You can always head over to memories for entertainment too such as the Jackson tribute show we saw.

The potential problem with leaving to go to memories is that they don't use bands here - which is a nice touch - but their alternative is unlaminated bits of paper printed by reception. Remembering them is difficult and obviously they are liable to damp... Would it not make more sense to have Royalton branded room cards instead?

The cafe Royalton bar is open 24 hours and make some of the best cocktails I've ever tasted. There is a piano but this has a player on only one out of 7 nights. Again wouldn't be an issue if there was any background music at all being played to create a nicer atmosphere and maybe stop the majority of people heading to bed after all the entertainment was done. The resort is quiet and relaxing and that's the way it should be but at night he only effort to create some background activity, or at least the illusion, is the hour of entertainment. Only issues in the bar was when they ran out of mint leaves which also happened another night at the snack bar.

Room service was hit and miss. You would order one day and snacks or drinks would arrive promptly. Order another day and order 5 times over 3 hours and nothing would appear. They serve cava and as a group of 5 we would often like to chat or get ready in our rooms with a bottle of it. It was like gold dust, but only for our group... We were by far the youngest in our mid twenties and this seemed to affect the service we got despite constant and generous tipping when we did get service. This was in addition to seeming to have requests by one of the three rooms being treated as a request for the group. Food, alcohol or toiletries would often just come to one of the rooms as opposed to the allocated just because we were a group.

On leaving it was worth noting that whilst the room was clearly cleaned daily the bathroom never seemed to really be touched. In addition to this the towels in the room never outnumbered 2 which can be a problem if you have more than one shower a day in a room they never dry with very effective air con.

I want to say first that this was truly the best all inclusive or hotel I've ever stayed in. The staff are all so happy and friendly and they provide predominantly exceptional service. They offer a heck of a lot service wise, the problem is that they are not always apparently capable of offering these service effectively or efficiently e.g laundry never being picked up, running out of mint, toilet roll, bacon, room service never arriving and never with an apology or warning. Given the ridiculously cheap £800pp we paid for the stay exc flights + transfers for a week I am happy to give the resort 5 stars despite some flaws. If the Royalton had charged what a resort like theirs could, for all the services they provide, and fallen short as described above it would have been 3/5.

They have room for improvement, especially with night time atmosphere but I would still more than happily come back another holiday.

Room Tip: Bungalows 6 and 7 are the most private for standard rooms.
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  • Stayed May 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank matta355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmarD530, Gerente at Royalton Cayo Santa Maria, responded to this review, June 11, 2014
Dear guest,

Thank you so much for sharing you 5 star experience in Royalton Cayo Santa maria with other travellers on the internet.

We have read all your complete review and we are very happy knowing that you called us "Absolute paradise" and this was the best all inclusive hotel you have ever been.

We will share all your suggestions with our management team and we hope we can see you here again.

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 10, 2014

We stayed at the Royalton in May and it was fabulous. I loved the boutique size of the resort especially in comparison to he behemouth next door (Memories)! It was so easy to navigate this resort.

Overall the food was fantastic. There were a couple of dishes that weren't perfect but generally everything was really tasty and fabulous.

The beach and pools were lovely. Of course there is always the problem of people reserving loungers all day long (even if they're not using them) but that didn't put a dampter on my stay at all.

It did rain for a few days (it is rainy season after all) and the most disappointing thing about that was how some other guests reacted to it (ie getting angry because their excursions were cancelled) and how everyone but us avoided the pools when it rained! I couldn't believe it...it's vacation people, get in the pool and enjoy yourselves!!! :)

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmarD530, Gerente at Royalton Cayo Santa Maria, responded to this review, June 11, 2014
Dear Catherine D,

Thank you for trust in our company Royalton luxury resorts and thank you for choosing our hotel in Cuba, Royalton Cayo Santa Maria.

It is very nice to see that you called us a "true gem" and your vacation with us was "fabulous".

We will share your comments with our staff and we hope to see you very soon in your cuban home, Royalton cayo Santa Maria,

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown Ontario
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 10, 2014

A bit late with this review, we stayed here last November, The hotel is beautiful, lovely rooms, great staff, fabulous beach. Lots of choices to eat. Lunch time there are several choices, sit down restaurant, BBQ, pizza oven on the beach. sandwiches at the bar. Nothing to complain about here.
Take lots of gifts for the staff, not a lot of good giving them money as they don't get to keep it. Shared evidently with all Cuban's. Take tee shirts, cosmetics, baby clothes, look through your closet. We went with 2 suitcases, came home with one inside the other as gave the gifts and most of the clothes we took to staff who very much appreciated it.

Room Tip: The ocean view rooms are all on second floor, not a lot of use as the vegetation is very thick, no n...
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  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank bracmah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmarD530, Gerente at Royalton Cayo Santa Maria, responded to this review, June 11, 2014
Dear guest,

First of all thank you for trust in our company Royalton luxury resorts and thank you for choosing our hotel Royalton Cayo Santa Maria.

We are very happy reading that you had a nice vacation in November 2013 and we hope to see you soon.

Kind regards,

Miguel Del Fraile
Director I Manager
Royalton Cayo Santa Maria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royalton Cayo Santa Maria

Property: Royalton Cayo Santa Maria
Address: 05200, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Cayo Santa Maria
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royalton Cayo Santa Maria 4*
Number of rooms: 122
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