Where do I begin? I have never been to an all-inclusive before and overall, was extremely impressed with the service and experience during our stay from Apr. 22-29/14. The room was great, the bed was awful. We had springs sticking out and were sore every day. Sandra was our maid and I am not convinced our floors were ever washed but she made sure everything else was clean. Our butlers, Diana and Yoldy were helpful and very friendly. They hooked us up with reservations (try the Cuban massage with rum at the spa- very cool experience), beer for our fridge, wine, food, etc. The restaurants were amazing! We ate breakfast at Eggscellence every morning. They food was so tasty!!! I enjoyed the poolside BBQ/ocean bar quesadillas (sometimes both) for lunch, then a Royalton burger (no egg) or BLT for my afternoon snack everyday. And to have everything brought to you by the friendly staff was awesome! I felt so relaxed and taken care of. Our dinners were fantastic at all 3 restaurants! And as always, service was amazing. I would often order a second helping of an appetizer or combine 2 entrees because everything sounded so good. And if you are wondering... yes, I gained about 7 pounds in 7 days. The food was just sooooo yummy! The staff that went out of their way to make us feel special were Diana, Yoldy, Sandra, Rolly, Yidiel, Yorkie, Mario, Lilly, and Frank (to name a few). Just a wonderful place to RELAX, be PAMPERED, and RECHARGE! I am so happy we chose this resort. My favourite feature... pool-side exfoliation massages! I had one everyday. What a treat to have your hands and feet exfoliated and massaged while you relax on the awesome bed by the pool. We met fantastic people, enjoyed the nightlife and drinks at the Royalton Café and Sunset Bar. The negative reviews I had read in preparation for the trip were absolutely NOT founded. I had an awesome time and can't wait to go back! My only concern was paying an extra 300 dollars per person for "oceanview" when we did not get that. We could see a piece of the ocean but had another bungalow in front of us. This room choice shouldn't have been an option if it wasn't available. We booked back in October so should have gotten what we paid for. Other than that, the service, treatment, food, drinks, and new friends made a huge impression on us and we highly recommend this paradise. The beaches are beautiful and amazing! Everything was incredible! Can't wait to come back!!!
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, HotelsClick, Booking.com and TravelUp so you can book your Royalton Cayo Santa Maria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.