Just returned from this resort yesterday. We booked our trip with another couple in December, and starting in January we noticed negative reviews about lack of water pressure, no hot water, no clean beach towels, cold food, etc. I visited our travel agent on 2 occasions after booking with concerns about the negative reviews and I was told that Nolitours had not received a warning about this resort so it should be ok (booked with Sears Travel). So, we arrived on March 15th at 8:30 pm and sure enough, our nightmare began. After travelling 14 hours, we struggled to find our rooms in the darkness (building 22) and found no hot water at all, no towels or bath mat, no water/pop/beer in fridge. So no shower before bed and no nighttime medications with no water. I called the desk and nobody answered. Walked back to the main desk to ask for assistance, and the girl at the desk said "it will be fixed tomorrow". The next morning I visited our Nolitours rep and she told me to return at 12 pm to see if there was another room available, and there was, so we moved to building 1, however our friends' room wasn't available until 5:30 so we had to go back to desk again at that time. We found we had warm/cool water, very little pressure at anytime of day; didn't matter if it was 7 am, 12 noon or 6 pm, always the same. I had to get on my hands and knees in the tub with cold water on to be able to wet my hair and get shampoo out. Beach towels were never available and we were told "truck didn't come". So, we tried to put out of our minds the fact that we were going to be living at a resort for a week with no hot water, the same resort that is supposed to be cooking and cleaning for us, and no clean beach towels, and we questionned if our bath towels were clean also (one day smelled like fish so had to use my dirty beach towel after my shower instead).
I am appauled that Nolitours could say they weren't aware of any problems with this resort. Apparently they can't read Trip Advisor? I am planning to send a letter to Nolitours to try to save someone else a few thousand dollars. I am not a picky traveller and I don't think its too much to ask for a hot shower after a day at the beach, a clean towel, and a hot meal. The food at the buffet was often cold. A tray of curly fries was dumped in the warmer and i took some, went to my table, bit into one and it was litterally cold. Not sure why.
Apart from the water issues, this resort is tired and old and I will never go back. The employees are happy if you are tipping them, but if you have a problem all of a sudden they don't understand you. I am certain we wouldn't have changed rooms if I left it up to the main desk, because they weren't interested in hearing about it. The Nolitours rep was the one who communicated on our behalf, however, the Nolitours Reps need to notify their head office of the major issues with this resort, instead of continuing to take people's money and hoping that the traveller doesn't really care of they have necessities such as hot water and clean linens. I will also be notifying Sears Travel in the hopes they will be able to warn future travellers of the major issues with this resort.
Unfortunely, after having a nice day at the beach, beach grill, etc., and returning to your room to prepare for dinner in the evening, any positive points from the day were spoiled after returning to no water pressure and no hot water, and a cool meal and long lineups at the buffet.
Save yourself some money and go anywhere but this place.
- Official Description (provided by the hotel):
- In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more less
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- Also Known As:
- Melia Cayo Santa Maria Hotel Cayo Santa Maria
- Cayo Santa Maria Melia
- Cayo Santa Maria Cuba
- Santa Maria Cuba
- Melia Cayo Santa Maria Cuba