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“New Years in Cuba”

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Melia Cayo Santa Maria
Ranked #10 of 16 Hotels in Cayo Santa Maria
Reviewed April 4, 2012

I know I'm well behind in writing my review since many months have passed, BUT, with another trip since, I can put this Melia resort in better perspective; you see we stayed March break at Ensanachos a neighboring resort, and we are very seasoned Cuba resort vacationers. Melia at the new year was thoroughly enjoyable and and our second stay at this resort. We usually prefer to keep trying new experiences and it was the frist time returning to a resort. There is no question that Melia Cayo is quite well run and at a 4-4.5 star calibre for Cuba. Food had improved over the past trip in variety and preparation care.We have tried again and again at resorts testing the value of A la carte dining verus the buffet. Sadley we continue to find the restaurants trumped up and showey but falling short in dining pleasure. Ensenachos has Melia beat in this department but not by a huge margin. If you are expecting and capable of recognising food quality and quality dining experience, I continue to suggest a pass on the a la carte and simply use the buffett dining room for most evening meals. Melia does hoever have Ensenachos beat with Melias great beachside lunch spot and daily BBQ. Its a great lunch option with lovely setting, at the beach , with good selection and great service. Ensenachos is building such a facility but it wont be ready at this pace until next fall. The beach is very lovely with ample miles to walk, the rooms were clean and well decorated, the service typical of Cuba, warm and friendly with most staff offering a smile and waive to all guests. Where the resort fell short, was in management of space around the pool, which was pretty much committed by guests towels and bags reserving lounges first thing in the AM and never giving up the space despite hours of vacancy. A shame and resolvable with some staff overview so unoccupied space can be reappointed and personal stuff set aside. The Ensenachos resort has such staff management and at first it seems imposing and you will feel obliged to tip for this service; however despite the pool area there being extrememly popular, additional space was always available. Now we certainly don't go to resorts anywhere expecting fine evening entertainment ( I guess we should but years of experience has taught us otherwise). Santa Maria evening entertainment was typical and mediocre. Encenachos was a shocking delight with the hotel performers having hammered out thoroughly entertaining and well above average performances. A couple of evenings included off site performers that really ramped up the entertainment value. Fortunately so; for Ensenachos is otherwise very sleepy with few in sight after 10PM. Santa Maria offers however the adjacent disco and commercial shopping boutique plaza which will allow younger quests and older children much after hour activity.
Melia staff were very energetic and worked hard to generate guest participation, however the level of guest interest was minimal and the creativity of staff in offering such activities was poor. Same old mambo and salsa at poolside with same old music and monotonous repetition. The loud musical entertainment was blasted at the beach and poolside with little regard for guests acceptance. Most we talked to just grinned and beared it while few actually enjoyed it or complained. DJ is so far behind the times with music and appropriatness of choices that this is one disturabnce we could do without for sure. Ensenachos was far more laid back about such matters and tried to generate interest in Beach volleyball, fitness contests, yes and dancing, but in a more delicate and sophisiticated manner. The big difference is Melia staff simply run their show with little awareness of guest response while Enseanachos paid attention and changed tack where required.
My suggestion is Shop pricing differences as cost is relevant to juging differences, then look at Melia as more youth oriented (for an adult resort) and Ensenachos as more suitable to romantic couples and seniors who prefer a quiter more relaxed luxury atmosphere.Melia is one of the best of several resorts on Santa Maria and in the top 10 for all Cuba. Ensenachos is more luxurious overall, and has a very unique private island without other resorts nearby, and more protection from North East winds.

Room Tip: Email the resort a week or two ahead and request an updated room with best mattress. Then follow up...
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  • Stayed: January 2012, traveled as a couple
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3  Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 6, 2012

Many thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor.

It is not my intention, nor do I think ethical, making comparisons with other hotels.

Respect to last December, we have improved in several respects and the
success of this high season is shown.

Meliá Cayo Santa Maria has 5 Thematic restaurants, that during high season
open every evening, more obviously a buffet and a 24/7 Snack Bar,
which is not common for a Hotel of 358 rooms.
This detail clearly explains the importance we place on the dining; besides,
since the arrival of Mr. Kanashiro, our new Executive Chef, has introduced changes
that have further improved the standard of our gastronomic offerings.

In the central area of our hotel are located two big pools, with more than enough space, umbrellas and sunbeds for the number of rooms which have.
What happened during your stay was that, due to strong winds, for several days the guests
preferred to stay, in their huge majority, at the pool area, rather than going to the beach like
usually do.

About our Entertainment, it is varied and much appreciated by our guests; besides to have
two evening shows with off site performers (magician, acrobats and dancers), we have
live music at the Lobby Bar, Buffet and in every Thematic Restaurant.
Obviously, everything can be improved and that is our goal, but Meliá Cayo Santa Maria
customer wants an Evening Entertainment to enjoy, without being obsessive.

Once again, many thanks for your visit and your opinion. It is a pleasure to know that
you have enjoyed your stay and I promise you that your next one will be even better.

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Reviewed April 3, 2012

We were a group of 4 couples. We really enjoyed MCSM. It isn’t too big which is nice because you bump into people multiple times each day and you can get to know them, unlike some of the bigger resorts.
The rooms are not fancy but are adequate and clean. The beds are firm and we slept quite well.
The beach is unbelievable! The sand is white and soft on the feet. Swimming in the high surf is a lot of fun.
The activities around the pool are a lot of fun. The music was a little loud and we asked them to turn it down, which they promptly did and it stayed down.
The food is fine. I wouldn’t jump up and down over it, but we could always find something to eat. Then a la carts were very good. We especially enjoyed the Japanese.
I can’t say enough about the staff. They are beautiful people. They are genuinely thankful that you are there and they are grateful. They really enjoy their jobs and strive to make your stay a memorable one.
Overall we had a great time and we would recommend MCSM to people of all ages. It is suitable for young children right up to seniors as well as people with mobility issues.
Thanks for a great holiday!

  • Stayed: March 2012, traveled as a couple
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7  Thank AJOshawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 6, 2012

Many thanks for prefer Meliá Cayo Santa Maria and for describe your vacation on
Trip Advisor.

We are very glad to know that our Hotel has excedeed your expectations
and your satisfaction is the best reward for our efforts.

Would be a great pleasure to all us to host you once again.

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Reviewed April 2, 2012

This was our third visit to Cuba, but the first one in Cayo Santa Maria, and we decided to stay at the Melia CSM. The Melia CSM offers rooms in little 2-storey bungalows, very few of these rooms having a view of the sea. The staff was very nice & very helpful. The Cubans are very patient & very sweet.

Most of the guests of the hotel were Francophones from Quebec, plus a few Spanish speaking families. I speak French so I don’t care, but it’s worth knowing since you might prefer a more diversified place.

The beach of CSM is very beautiful, perfect for people who love to take long walk. The water is limpid, very clear, & the sand is very fine & almost white. The waves were not very strong & there was no undercurrent pulling you. Also, no sellers of knick-knacks on the beach to bother you!

The 2 pools are big and nice, but the non-stop loud music from 9:00 to 18:00 is annoying. (It is loud & it’s the same songs every day.)

Although we are ask not to reserve chairs around the pools or on the beach, many people do put their towels early in the morning to reserve a spot, which is annoying because there are not that many chairs available.

The food at the buffet was like what we had at other Cuban resorts, kind of bland. Although if you like fresh fish on the grill, they offer many different ones every day.
The coffee at the buffet is horrible, probably instant coffee. However, the lobby bar serves great cappuccino. So have your breakfast at the buffet, then go to the lobby bar for coffee. Also the Da Vinci 24-hour snack by the pool has great pizza.

For the ‘A la carte’ restaurants, they were already pre-selected for us when we arrived, but it is possible to change them if you want. Most people found that they were booked too late, as we mostly were not Europeans and do not eat at 21:00. The Japanese restaurant was great, beautiful place where you sit around the chef who cooks in front of you.

Cayo Santa Maris is beautiful, but like Holguin, it is isolated. You don’t get to see the typical Cuban cars, the coco taxis, the horses, and the old revolution posters, like in Varadero. It is more anonymous. But overall, it was what we were expecting for the price (we paid $1100. each). A beautiful place for a week of rest.

  • Stayed: March 2012, traveled as a couple
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7  Thank mevanwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 6, 2012

Many thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor.

During high season, Cuba is visited by a very large number of Canadian tourists,
both Anglophone and Francophone provinces; Europeans, but not as much as in
summer and South Americans, particularly Argentines.
So, in winter season, is difficult to hear another language than French, English or Spanish.

We have a pretty varied selection of music, but will include more songs without any problem.

Unfortunately, some guests try to take advantage in a discourteous way, despite sometimes we take the belongings they left on the chairs.
Anyway. we bought 150 more sun beds, so this is not an issue anymore.

We use only a type of coffee and is not instant one. Simply, what we serve at breakfast is
American coffee, because is what normally guests ask for. If someone asks, obviously
we also serve cappuccino and espresso at the buffet, but is not common, because an
espresso lover always go at the bar.


Pre book the Thematic reservations has been one of the hit of the season.
Give us an extra work, but avoid guests to waste time in line in front at the Food &
Beverages desk the day after the arrival.
When is possible, we try to satisfy a change of schedule, but obviously not all the guests
could have a dinner between 18:30 and 20:30 hrs.

A very important thing that help to enjoy a pleasant holidays is to take information about the place to be visited.
Cayo S. Maria is a key 55 km. away from the mainland; it is the perfect place for those who
love the ocean, nature, unspoiled beaches and prefer daytime activities instead than nightlife.

We are pleased to know that you have enjoyed your stay and we hope to receive you again
in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2012

Myself, family and friends frequent Melia Cayo Santa Maria not only for its gorgeous beaches, but also for its wonderful customer service that we experience each and every time we arrive at the hotel. We have been to the resort over a dozen of times and are sincerely touched for the way we get treated each and every time we arrive at the hotel. Rolando and Heriberto are outstanding, professional and extremely courteous individuals who know how to treat all their clientelle. This hotel would not be the same without these fantastic individuals who strive to provide excellence and flawless customer satisfaction. In addition, special thanks to everyone at the front desk, including the courteous and hard working bell boys most certainly deserve a standing ovation as they all work as a team. Even though we have travelled a great part of the world, our loyalties maintain with Cayo Santa Maria. I sincerely hope that the management recognizes and commends all these beautiful people and acknowledges the importance in respect to this type of a service. Thank you all for making this trip so memorable. See you soon!

Patri Hillgartner

Room Tip: Ocean-view and ocean-front is most amazing........))
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  • Stayed: March 2012, traveled with family
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4  Thank Patri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 6, 2012

Many thanks for prefer Meliá Cayo Santa Maria and for write a review on Trip Advisor.

There are many reasons why our hotel is worth, but the most important one is
the quality of our Staff.

Mr. Rolando and Mr. Heriberto are completely focused on our guests satisfaction
and thanks to them, and the effort of many other staff members who perform
their duties with dedication, we are having a season as successful and a so high
number of repeating guests.

In the name of the whole Staff, many thanks once again and will be a privilege to
host you again next season.

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Reviewed April 1, 2012

It was our fist trip to Cuba so we followed the good reviews and actually suggesting this resort to two of our clients and their positive feedback we knew we had picked the right resort.
the bus ride was long and perhaps at that late hour the bus could show a travel or information video on the bus to make the time go by.The way back was very interesting.
The arrival and check in was the most organised we have ever seen
they swept us up and loaded our luggage and off we went to rooms
famished we found the snack bar where those hamburgers and beer were devoured and appreciated.
the beach is beautiful the rooms were spacious/ perfect (tiny ants in tub... big deal people we have them in Canada too...you are in a tropical country)
there were lots of beach loungers that arrived while we were there.they were preparing more palapas on the beach so that won't be an issue either.
also there was ketchup on every table and the food was good.the Italian Japanese and french were a nice change
the entertainment started a bit too late not many people so we suggested starting at 9;30 they took our advise and started the shows earlier and guess what people stayed to watched! our suggestions are taken to heart!
The only thing i would suggest is that there should be announcements made when events take place we missed carnival night and pool activities for they never started at he same time entertainment team needs a bit more personality the only one that really got everyone going was Ariel on the beach for volleyball and he came to say good bye to our bus when we were leaving.The staff are proud to be working there which i suspect has something to do with the director Marco whom everyone respects and wants to work for... perhaps some of our Canadian companies could take lead from this man.
As for the line up at the buffet they were very short due to the manager Fernando whom we saw on a number of occasion pitch in from changing linens, busing and seating people when ever there was the slightest line.This resort has the best customer service we have ever seen!
from the cleaning staff to the director himself they are there to please
my brother-in-law was anxiously waiting a soccer game to find out that it was not going to be shown in the room so we went to Fernando and within minutes he got a t.v. set on the stage in the theater hooked up the speakers plus the bartenders put the chairs on the stage and served my hubby and him beers soon a crowd gathered
totally awesome and above and beyond...
I witnessed many little issues being solved within minutes
leticia restaurant reservations always helpful
the telephone calls to Canada from the lobby operators were simple and Dyana there was very patience with all the guests even if they were rude.
the VIP dinner outstanding this resort appreciates it's customer
and therefore the clients will refer and return

To sum up book this resort it is comfortable and relaxing with a beautiful beach to boot.
we were wondering if we got this excellent service from MCSM we would love to see the royal service from it's sister resort Melia Buenavista
Thank-you MCSM and we will see you soon.
go and enjoy!!!

Room Tip: top floors anywhere are lovely and spacious
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  • Stayed: March 2012, traveled as a couple
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11  Thank flyme2sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 4, 2012

Many thanks for choose Meliá Cayo Santa Maria and for post a review on Trip Advisor.

During high season we try to make all the check in at the airport, which permit to our
guest to don´t lose time in line at the arrival.
For the same reason, we pre booked the Thematic reservations for dinner.

During you stay, we have received 150 new sun beds, so we have now more than
enough for satisfy all the needs.
About the shadow, we are preparing 4 more palapas in both sides of the beach.
The 2nd step will be prepare some more for one of the pool and for the Kid Club.

About the Evening Show, we are open to any suggestions because our interest is customer satisfaction; what sometimes happens is that European and South American customers are asking us to start a little later, Canadians ones a little earlier.

Meliá Cayo Santa Maria offers several options for both lunch and dinner, this is the reason
why, despite high levels of occupancy, no long lines are generated.
Sometimes, in rush hours, could be necessary to wait a couple of minutes.


Like you said, the Royal Service of Buenavista is the Hotel that works together with Meliá Cayo Santa Maria and is simply the best of the key.

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Reviewed April 1, 2012

First trip to Cuba - however, having travelled to the South a few times in the past. This was the most amazing vacation I have ever had, the food was great (im not fussy), the buffet could have been a little "tastier" however, there was a huge selection...this was where we had our breakfast every morning, but basically ate lunch at the beach barbeque or the 24-7 snack bar which was great...pizza, fries, chicken sandwiches, or hamburgers...and very service was fast and food was good. The "a la carte" restaurants were very very good. We were "designated" 4 restaurants with pre-selected times and dates, which was great..because with 3 women...those decisions are sometimes difficult to make.☺ In any event, the pool is awesome not too big with daily contests or entertainment, the beach is fabulous, the best I've seen, but be prepared for a breeze..we are on a islet, therefore, calm days are rare..but we did experience the most beautiful day...even could lay on a floatie bed..and not worry about ending up in the middle of the ocean. Service was fantastic, very polite and accomodating. No problems with water...always hot and plentiful. Service, accomodations, and food were A1...the biggest downfall, NOT ENOUGH CHAIRS, and the fact that some of the guests thought they owned a part of the beach or at least the chairs...to such a degree that they actually had bicycle chains wrapped around a dozen or so every night...which was frustrating as hell to say the least...so trying to find a chair at 8 a.m. was virtually impossible. If im on vacation..the last thing I really want to do is to be up at 6 a.m. trying to find a chair to throw my towel on. We did notice however, about 24 or more new chairs had arrived on day 5 of our vacation. Also if you are single (which I am) and you are looking for night light, you might want to choose another resort, if you are looking for "excitement"....however, there is a Disco within walking distance to the Melia where many of the performers go after the evening Show, however, trying to find the energy to "dance it up" after a day of sunbathing and beverages might be a little challenging..hehe! All in all, it was fabulous, would recommend it to my best friend...it was the most relaxing vacation i've ever had. Hope to return some day!

  • Stayed: March 2012, traveled with friends
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4  Thank Mona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 8, 2012

Many thanks for choose Meliá Cayo Santa Maria and for write a review on Trip Advisor.

Take the decision to pre book the Thematic reservations for all our clients has brought a
considerable extra work, but has been one of the hit of the season, because avoid guests
to waste time at the Food & Beverages desk.
Obviously, someone does not receive dinner at the time would wish, but in high season
would be of any form impossible to satisfy all the requests about schedule.

About the number of sunbeds, it is not an issue anymore, because we have received 150
more.
About the bed behavior of someone who marks the chair with belongings, we always did our
best to avoid it.

The reason why we tie the sunbeds with chains at night is for the high tide. Like you know,
our stretch of beach is long but not very wide. In winter season sometimes, due the wind and
the stream, the night high tide can reach the area where the chairs are and take some.

Our Hotel, like probably all the Hotels in the area, with the exception of Meliá las Dunas, which
has a very good night Entertainment program, is focused more to dialy activities.
During evening, we have very good quality shows at the teather and life music in all the
restaurants and at the Lobby bar, but after 23:00 hrs, who desire live the night have to go
at the Disco at the Pueblo near by, except on friday when we have beach party.

We are glad to know that our Hotel has excedeed your expectations and we hope to host
you again in the future.

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Reviewed March 31, 2012

Just returned from CSM, and our group of 6 adults had a absolute great time ! From the wonderful welcome by Adrien our baggage handler, the front desk girls for our efficient check in. And Marco the General Manager having our 3 rooms together as requested, our arrival was better than great.
The waiters and waitresses at the breakfast buffet, lunch buffet, and dinner buffet were very efficient. Even when some of our fellow " canadiens" were demanding and rude the staff continued to smile !
We went to the Cuban, Japanese and Palapa Hut specialty restaurants. They were very good, however we love the ease of the buffet.
Rooms and Pool area are kept very clean, and always smiling workers as they passed by.
The activity staff were so much fun, they kept us entertained and active for the whole week.
Our group loved the music around the pool and the interaction with Tomas, Denise, Yorlien, Carlos, Ernest and Jenny. They truly made our vacation memorable.
The pool snack bar had awesome pizza for lunch and even late night snacks after the lobby bar drinks !
Check out was quick and easy........well not so easy because we were not ready to go !
Thank-you Marco for booking us all together and prebooking our a la cartes. It was perfect !And a big thank-you to Frank, Danny, Yami, Yumi and Alain at the Buffet, and also a big thank-you to the activity staff.......WE MISS YOU ALREADY !!!

  • Stayed: March 2012, traveled with friends
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Thank kimStayner_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco M, Director General at Melia Cayo Santa Maria, responded to this reviewResponded April 8, 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacaction on
Trip Advisor.

It is very important for us to receive in advance the requests of our customers;
we cannot promise to satisfy them all, especially in high season, but we always try it.

We are very glad to know that Meliá Cayo Santa Maria has excedeed your expectations
and we hope to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Phone Number:
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#4 Spa Hotel in Cayo Santa Maria
#8 On the Beach Hotel in Cayo Santa Maria
#9 Top resorts Hotel in Cayo Santa Maria
Price Range: $148 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Melia Cayo Santa Maria 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 
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Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba

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