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Cayo Santa Maria
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Traveler rating
4,095
2,950
986
327
194
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Reviewed 4 weeks ago

Had an amazing vacation! The hotel is super clean and the entertainment team is incredible! Especially Victor who was super sweet and made our vacation unforgettable! Victor is welcoming and helpful! Really recommend!

Date of stay: January 2020
Trip type: Traveled with family
Thank cynthiacW1639ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this reviewResponded 3 weeks ago

Dear cynthiacW1639ER,

Greetings from Playa Cayo Santa María !!!

Wow! Thank you so much for your wonderful remarks. It’s always a pleasure to have you as our guest. I’ll be sure to share your comments with all the rest of the team.

We hope to see you very soon.


Best regards,

Yaidelis Calvo Reyes
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I LOVED THE SHOW AT THE NIGHT.
PERSONAL OF ANIMATION ARE REALLY ADORABLE .
The activities for kids awesome !!! thank you the guys of the entertainment: Lisdania, Jordi, Jorge, Julio, Vity, Rodney, Ray, Lany, Yailen, Yadi.
Baby club for children wonderful. Great entertainer Susu and Maylu

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 714gabbiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this reviewResponded 3 weeks ago

Dear 714gabbiec,

Greetings from Playa Cayo Santa María !!!

We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review.

Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience.

Hoping to see you again,

Yaidelis Calvo Reyes.
Customer Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The show at evening is amazing.
Entertainment staff very good .
The activities for kids super great !!! thank you all the entertainment: Lisdania, Jordi, Jorge, Julio, Vity, Rodney, Ray, Lany, Yailen, Yadi.
Baby club for the kids very nice. super great entertainer Susu and Maylu

Date of stay: January 2020
Trip type: Traveled with family
Thank yoelraydela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this reviewResponded 4 weeks ago

Dear yoelraydela,
Greetings from Playa.
First of all I would like to thank you for recommending our hotel. Thank you for your comments about our animation team, we will let you know about your opinions. The satisfaction of our customers is the most important in our Hotel. Come back soon to this great family that you are already a part of.
Always at your service,
Yaidelis Calvo Reyes, Customer Service Manager.

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Reviewed 4 weeks ago

i stayed here May 2019 and forgot to tell you all how great this hotel is , the staff is very
helpful and speak french, the beach was gorgeous. They did have problems with basic
food products but they did their best to make up for it. i would love to help for a few days in their kitchen just to show them that with what they have they can make food
much more tastier.

Room tip: top floors, facing pools, will get view of ocean! montecristo rooms are good options
Date of stay: May 2019
    • Location
    • Rooms
    • Service
1  Thank rosemarylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this reviewResponded 4 weeks ago

Dear rosemarylee,
Greetings from Playa.
Thank you very much for your comments and suggestions. Your advice is always welcome, it is our pleasure to hear your opinions about our service and so we can improve. Our clients are very important to us and we always work thinking about their satisfaction, it is good that you have good experiences at the resort and we hope to have your visit very soon.
Always at your service,
Yaidelis Calvo Reyes, Customer Service Manager.

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Reviewed 4 weeks ago

From the moment we arrived and were greated by Marta Maria Ausina Diaz to waiting for the bus to leave 2 weeks later, with Yandrie (Chicho), everything was perfect. Very clean suite in Block 7 with view of the ocean; thanks to Kenier and Lissett. Great selection of food at all the restaurants. Red wine was very good. Beer in the fridge everyday. Raul and Reinaldo at the beach; Ariel, Yandy, Aimy and Marisol at the buffet; Lisbeth at the Pescaro, Laline at the beer bar, Dayancy and Mildrey at the Romantico; Lucien at the Ranchon, Meivy at the Panda Rojo; Duniel Fuentes Niebla of the entertainment team and Yadelis Calvo Reyes; all these great people and many more that work at the Hotel Playa Cayo Santa Maria made our stay just perfect. Already looking forward to our next visit.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank blackyear50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yaidelis_Calvo, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this reviewResponded 4 weeks ago

Dear blackyear50,
Greetings from Playa Cayo Santa Maria.
Wow! Thank you so much for your wonderful remarks. It’s always a pleasure to have you as our guest. I’ll be sure to share your comments with the team. Thank you very much for your review, it is always a great pleasure to hear that our clients feel please with our services and our efforts to make the best experience for them. For sure that future travelers will appreciate your review. We hope to see you back at the Playa Hotel very soon.
Always at your service,
Yaidelis Calvo Reyes. Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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