Where do I start? I started out by contacting the resort directly and was please to speak with Mareyi Gómez Montano,Customer Service Manager. She was fantastic and helped us organize the taxi from the airport to the resort for me (my wife and i like to do this so we can see some of the country with out the control of the bus ride) and we had nothing but a laugh with our non english speaking driver. He picked up his friend who was a great help, and even took us into a town so we could grab a couple of drinks and look around at a city that is real old in any country, 500 this may to be exact. so this was interesting. Upon arrival at the resort we were met by Mareyi personnally with a glass of champagne and our ala carte meals all booked. What a nice touch for us, because as you know, this can be difficult sometimes as you have to find your travel rep and well, you are on vacation, so it can interfere with your busy schedule of the week. :) . after we got into our beautiful ocean view room, got unpacked and headed to the beach to catch some sun, we were real happy at mid day to not have any problems with getting chairs, the place was busy, They are well prepared for this and plenty of chairs to go around. it isnt like most places where you have to be at the beach at 6 to get a spot, tons of room and lots of chairs,,,,,,,,, so this part was great. Just wish some of the more rude travelers would be more considerate to the rest by not taking up spots that are prime with no intent of using them at all that day.
With the ala carte restaurants that were all really good, we didnt end up at the buffet more than two nights. If you cant find anything to eat here,,,,, maybe Cuba isnt for you, your expectations will be just to high so i suggest that you go elsewhere. The staff is excellent and are not always on the "take" and do not expect tips and dont hint that they would like any at all, what a nice breath of fresh air. Our room as i said was great, our maid(s) took care of us as if we were family, nothing was to much, extra towels, no problem, extra beer in fridge no problem and our room always clean and fresh every day like clock work, the maid(s) are the same every day on the same floor, just a great part of the experience and how fun was it at the end of our stay to have to almost plead with her to take the 10.00 tip on top of what we did during the week. The Air Conditioner, well, turn the fan down,,, to damn cold at night,, Somethings we have not seen anywhere in Cuba.
The drinks were cold and plentiful everywhere on the resort, i will recomend to not drink any Coloda based drinks from main lobby bar, they seemed to be seperated all the time, im not sure if that cooler unit wasnt cold enough or what but just my only caution to be honest.
the excursions were fun,, but same ol same ol,,, so I wont get into the details.
The only thing I wish was that all of us Canadians would treat the staff and the guests around them with the respect they deserve. They are not our slaves and should be treated with respect as the staff is part of why you enjoy or dont enjoy your trip, but the same is to be said about how guests are treated by other guests,,,,,,,,,,,,,,,,,,,, I must say, i have seen it all after this one, the rudness of some people is just sad, and i guarantee I dont stand for it! But that is my only vent as my wife will be mad if i go further, so use your imagination.
One of the best trips if not the best to Cuba, I highly recomend this resort and we will be returning next April with at least 2 other couples and i hope they continue the efforts there to keep their customers happy!
I felt hopeful that the only problem they had (loss of hydro) on the last day just before we left was fixed.
Thank You so much for a great time.
Jerry and Esther van Velden
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