Beautiful resort with gorgeous beach. You feel welcomed wherever you walk. AMAZING staff all-round, from the housekeeping staff to the servers in the dining areas, to the guy who gives towels at the beach towel building! Grounds keepers absolutely know what they're doing as the grounds are wonderfully manicured. Everyone is SO genuinely friendly. May I suggest that we all dig a little deeper in our pockets when it comes time to tips?! On a website it was suggested 1 cuc (pesos) for waiters and 2-3 for maids. I disagree. Waiters should be given what you would expect to give in our wonderful country (Canada for us). They are so amazing and work so hard. We felt it a blessing to give 5-10 cuc when our waiter was good, and they all are! On occasion it was also great to give to someone who was mopping the floor or had just been cleaning the washrooms. THEY deserve it too. They were so shocked to be given a tip much deserved. We saw people gladly dropping cuc's at the bars when they are served drinks. I found it more rewarding to bless the ones that probably go unnoticed.
Every meal we had was tasty & excellent (although a "med-well steak" ended up more "rare" at Ranchon, but once redone wow! was it delicious...) We ate at 5 a la carte restaurants and all were amazing (although you get 3 in a week, you can go ask if there are any available tables on whichever night and if there are you can book a table.) DO NOT listen to those reviews that say Cubans can't cook. I was leary on whether I'd enjoy the food due to reviews on other sites, but was so excited to learn they are SO wrong! At least at Playa it was fantastic!!
My husband & I took a 6km walk on the beach from Playa Cayo to Melia Buena Vista one day (took 2 hrs!). We noticed that Playa's beach has this amazing fine white sand which as we walked further to each new resort seemed to gradually change to more grainy-with-tiny seashells in sand, to coarse sand, to rocky patches with sand to...yucky seaweed...you get the picture. We realized we had picked a most gorgeous resort after that. One thing I found though is that it's too bad that some visitors to this beautiful place are too inconsiderate in that they leave their cups everywhere, leaving already hard-working guys that much more work to do. And on that note a great tip I read from another review but didn't do it (my bad, haha) which would've been so smart is to bring an insulated cup (you know, those stainless coffee cups). That way you can get whatever you want to drink (and yes, some actually have those jumbo-cups) and enjoy your drink on the beach cold.
One thing we noted was that this resort has a bar right on the beach, with a snack shack right there as well. The Ranchon Restaurant is about 75 feet further inland, and washroom as well. This made the entire resort accessible throughout the beach area, which made it feel so much more patron-oriented and luxurious in a way!! And the guys they have interacting with patrons with activities were SO fun!!
Negatives? Yes, as wonderful as this place was there were a couple of things. Our room, with a beautiful view of the ocean from the 3rd floor with kingsize bed and balcony to sit out on, had a couple of issues needing to be dealt with...soon! On the 2nd day being there I went to turn on the light in the bathroom above the sink, which I finally found was with a string pullcord set behind the mirror at the bottom of the light directly behind the faucet. This string broke. When I grabbed onto that now dangling shorter string...Holy Zapper, Batman! I thought I had jabbed my finger into a sharp knife-blade, getting a good shock up my index finger. Don't know what would have happened had my hand been wet! My brave hero husband came and turned it off for me. It would also have been nice to have double sinks, but we managed. Our phone didn't work in the room and so we couldn't call for front desk. (And I will admit we didn't bother saying anything about this light issue until 2 days before we left, so in all fairness to them...but I DO hope it is fixed by now as we mentioned it 2 times after). And the phone was finally working about 2 hrs before we were set to leave.
Check out is noon, but you can put your luggage in a holding room (with about 100 other pieces of luggage from another province) OR in the hall in the lobby where all visitors are. Wasn't too sure I liked that idea, but it's either that or drag your stuff around for the rest of the day (for us which was 8:30pm). Might have made for a funky Canadian kayak of sorts bringing my suitcase to the ocean haha.
For first timers, like myself, they provide: shampoo, body wash, soap bar, iron and ironing board and blowdryer. Daily a guy comes to fill your fridge (excellent bottled water in Cuba!).
Would I suggest this resort to you? Absolutely!!