My husband and I travelled with a group of friends from March 16-23. Overall, we were very pleased with our stay and would return, especially for a good price.
Arrival and Check In: The airport went smoothly and it was easy to locate our bus outside. The cold drinks in the parling lot was an added bonus. While I purchased drinks, other people in our party converted money at the bank. The drive to the resort went by quickly and we enjoyed the scenery of the Cuban towns and country side. Upon arrival to the resort we were directed into a room to receive our bracelets and keys. The lady who waited on us was not the friendliest. She snapped at us for not having papers ready, which we were unaware of since we were at the back of the line.
Rooms: The rooms are lovely and we had a king size bed as requested. We were in Building 2, third floor and although we requested building 7 or 15, we were quite happy with the location. As for cleanliness, it was ok. Our bed was made up every day and our maid left a note each time. We made a point of leaving small gifts or money each day.
Pools: Our first day, our group stayed at the quiet pool. It was beautiful and relaxing. We then moved to the central pool as we probably a little more loud than what others would have liked at the small pool. Now we are not party animals, but enjoyed our conversation and laughter. The central pool was perfect for us! Unfortunately, on the fourth day, three families traveling together located at the pool. The age range of the 6 children was from 1-7. The noise and activity that accompany a group that size made us re-locate. Our reason for going on vacation is to relax and get away. Listening to that commotion was to say the least, annoyong. Especially when there is a pool designed specifically for play and children. So we moved back to the quiet pool and thoroughly enjoyed it. And yes, we reserved our spots early in the morning as we had a group of 8 and wanted to sit together. And we used those loungers for the entire day, except when some of us walked to the beach for a quick dip in the ocean and promptly returned.
Beach: Spectacular!!! And as for difficulty getting there, we did not have a problem as there are so many paths to get there.
Food: Its Cuba and I believe we faired off better here than any other resort we have stayed at in Cuba. There is always something you will like, and if all else fails, the snack bar has a nice selection of sandwiches, fries, and pizza. Never had to wait long in lines and if the waiters/waitresses were busy, we took care of ourselves. Remember, these workers are putting in long hours every day. To be honest, we were rather taken aback at how some guests treated them.
Bars: The Lounge Bar is always busy but accomodates a large number of people. The piano players in the evening gave very pleasant performances. The travelling coffee cart was really cool and he made some specialty coffee drinks for us and gave a very good show doing it.
Other Guests: The majority of visitors at this resort are French. I am not bilingual, but do try to speak French for simple questions/statements. However, I was dumbfounded at how some people would not acknowledge an english speaking person or how they made you feel inferior because you could not speak French. I do not want to paint a brush across a whole group because I met some lovely people who made small talk and told stories. However, some were rude, ignored you, cut in line, and treated staff poorly. We met some lovely people from Ontario and Nova Scotia and really enjoyed their company.
Overall: I do recommend this resort however you must not go there expecting the 5 star treatment you get in Canada or US. If you go for the relaxation, sun/beach, and a few drinks, this is a very good location!
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon, Booking.com, South African Hotels, Evoline ltd, TripOnline SA and Gaviota Hotels so you can book your Hotel Playa Cayo Santa Maria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.