Let me begin by saying that we are season travellers as this was our +-25th time visiting Cuba and the rest of the Caribbean. We have always loved Cuba but were not always satisfied with the food and up-keep of the various properties that we visited in the past that were categorized between 3 & 4 1/2 stars.
We just returned Dec 22, the weather was amazing as we had sun and heat for 8 straight days. This definitely helps enjoy all the facilities this property has to offer! The hotel was at very low capacity (250 guests) instead of full capacity (1700 guests).
The property itself: 5*
This is as close to a 5* property you will find in Cuba. There were at least 4 pools that were always kept spotless with plenty of sunshades for all the guests. At least 3 of the pools were infinity pools with palm trees and very luxurious chaise and 4 person sun-beds that were shaded by material awnings surrounded by palm trees. We would forget we were in Cuba and imagined being in Dubai. The grounds were meticulously groomed daily. There was a brand-new tennis court, handball/ mini soccer court and a 1/2 size basketball court that we used often as we travelled with our 2 boys ages 9-12. All buildings were kept clean and maintained perfectly.
It was smaller room than most resorts but was very modern in its design with a large bathroom with a great relaxing rain shower head. Hot water with great pressure throughout our stay. Free minibar that was stocked daily and free access to the in-room safe. The room was cleaned daily by men(instead of women) they had a funny sence of humour as we would be surprised by daily towel and blanket origami that left us in stitches.
The buffet was awesome!
Breakfast was to die for as they offered many various cooking stations to please every guest. There was an omelette/egg section, waffle section, pancake/French-toast section, fresh smoothie prepared on the spot and a fruit person cutting you fresh fruit continuously. Also they had the rest of the staples you would find in any other buffet, including many cheeses(Brie, blue, camembert and many other)yogurts, cold cuts and at least 3-4 different meats(bacon and different sausages) it was the kids most favourite meal. The coffee was also outstanding. My wife must of drank at least the cost of her part of the vacation in lattes and cappuccinos!
There were a few options for lunch, a few days we ate the buffet overlooking the beach. We would either grab something quick or order off the menu, both options left us very satisfied. There was also a small grill-press directly on the beach that made quick sandwiches, ham/cheese, tuna and what ever else they had. It was simple and quick so we would be able to enjoy the beach longer.
We ate at the buffet 4 times and we were very satisfied. Again many different serving stations, meat (chicken, beef, pork all very well marinated and cooked to your liking); fish station (seafood, different types of fish); pasta bar; fried rice station (over 10 varieties of toppings such as chicken, pork, vegetables and dressings); cheese and cold cut station; cooked meals ranging from stews to rabbit, lasagna, sushi, turkey, steak, and anything you can imagine. They also had great desserts, our favourite was the flambe section serving crepe suzette banana, pineapple, topped off with exceptional vanilla ice cream.
The service from the waiting and cooking staff was always prompt and with a smile and a kind word.
We also ate at 3 a-la carte restaurants, we were very happy with the seafood (lobster) and the romantic place but the asian place was a hit and miss. Some plates were good, others were off.
Also, there was a 24 hour snack bar that served the best chicken fingers ever!
We have travelled extensively to the Caribbean and Europe and have not found a better (easily accessible) beach than this one. The water is absolutely incredible, and you have 7 km of it. It took us 2 hours to walk from one end to the next. We had 4 days of pool like conditions (not one wave) and the other 4 with small waves. On a couple of days we did see some jelly fish, however the lifeguard explained that they are just babies and they do not sting and he went on to demonstrate by picking one up. As long as they do not have long tentacles (we did not see any of these), they do not sting. There were sun shades available and we never had a problem, however we went during low season and if the hotel reaches higher capacities, there will be a concern and I would see people getting up very early to reserve the few shades that are available.
The only issue that has nothing to do with the hotel is the 1h45min drive to get to the airport.
We have never repeated a hotel in Cuba but we have found our sun destination spot from now on.
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