We just got back yesterday. Stayed there from July 3-10. I have been to a dozen all inclusive places in Mexico, Jamaica and the Dominican this by far has had the laziest made service. We didn't have one day of clean bed sheets I think they wash it but don't use bleach because we had blood on our bed sheets numerous times and we complained but would just get more. So check your sheet because they try to hide it. Also most places I've stayed tipping the maid service they would do little things like like make designs with the blankets on your bed or do the rose Pettles in the bath. I even tip the maid $6cuc one day and told her too. Other people on the resort received this service but building 37 was horrible.
Also bring lots of toilet paper and soap the hotels doesn't have this in the public areas and our room we ran out and they said they didn't have any so the next day they have us less than a quarter roll I'm sure it was a used roll from someone else's room.
Food was okay just stick to the fresh stuff they cook for you (pancakes, omlets, pizza, pasta, fries rice) it's the same food everyday so don't have the same stuff everyday or you'll be sick of it. If you like fresh Mangos in the morning get there early as it goes quick. A la carte isn't worth the time as its the exact same food as the buffet but they serve it to you.
Bar service was great and tip the servers well and you'll be taken care of.
The beach grill is good for a quick snack as its a bit of a walk back to the buffet.
The beach is amazing the sand is white and fine as flower. The water is so clear you can be in upto your shoulders and still see your feet. No rocks or shells and its shallow for a long time so it's great for kids. The ocean was rough a few days but not to bad. There was Hammer head Shark that came very close (3 feet away) from a 10yr old kid but it do anything and be was fine. They cleared the beach for awhile. The worker tried to play it off by being a dolphin. Also there were a few barracuda there but they did nothing looked cool though.
Shows at night are nothing greAt. The mosquitoes are crazy we had bug spray and off clip on and were still eaten alive. I was talking to someone and they mentioned they were using a Johnson's natural botanical cream and none of them were bit.
Overall the resort was average and I wouldn't go back and would spend a bit extra for a better resort. The beach is amazing. Dolphin tour was fun and Havana is something you gotta see
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