My friends and I just got back from Memories and it was really great. There were definitely some issues but overall the experience was fantastic. I'll divide up the review into categories so it's easier to read:
Resort in general: BIG and kind of confusing the first day but you get used to it really quickly. The beach is about a 5-10 minute walk but totally worth it. There's also a market that sells little souvenirs. It's really cute.
Beach: BEAUTIFUL...what else can I say? The sand was white, extremely clean, and little grill stations where you can get some of the best food on the resort. It was difficult getting shade so get up early and reserve a spot!
Pool: very clean, very big, not too deep! Again, it was difficult getting shade so GET UP EARLY!
Food: average, but hey, it's Cuba. It wasn't disgusting or anything, in fact it was pretty decent! I definitely recommend getting any meat from the guys who are grilling, it tastes a hundred times better than the stuff in the buffet bins. The food is somewhat bland but it wasn't a big deal. Make sure you bring your own ketchup and hot sauce! None there. Also, go to the grill stations on the beach, they are AMAZING...the pancakes and chicken sandwiches are to die for. We didn't end up doing the A La Cartes because we were told we had to pay for them...we found out only later that there were 3 included...as you will read below, 'service' was the only real issue we had.
Drinks: bring a Bubba mug, the cups are tiny. Bartenders are definitely not shy about loading your drink with alcohol so if you're like me and don't want to black out after your first 3 drinks, make it a point to tell them "Please only add a little alcohol."
Rooms: extremely clean! The maids were fantastic!
Service: Biggest issue. It seems that if you need something there are about 4 people who try to help but become super confused. We had a problem with the bathtub tap in our room (would not stop running water) and had to switch rooms but it took a day and a couple hours to get that all sorted out. Language is definitely a barrier so just be patient.
Entertainment: During the day the entertainment staff are hard at work. They are great and the activities are really fun! The nightlife entertainment is just alright, pretty much a theatre show and the disco. The only time the disco is busy seems to be Fridays and Saturdays.
Party resort?: Not really, it seemed like most of the young people arrived May 1st but before that, mostly just families.
I had a really great time with my friends here and definitely recommend it. Just keep in mind that it is Cuba so you should only have certain expectations for the resort. Also, tip them generously because the employees literally live off the tips we give them.
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