We have booked a trip tor this hotel for spring break, March 22nd, 2013( which also happens to be my birthday) and I'm getting very worried that I didn't make the right choice after reading so many BAD reviews. I have heard that they have changed management in the resort, when did this happen? I'm really hoping that things written in the reviews have been addressed, Or even an attempt has been made to fix the common problems...Why spend the time and effort(or even having a forum like this to do so) making comments,stating your opinions and complaints if no one is listening???
I am not typically a person who would look at a cup and say it is half empty, and fully understand we are all human-beings with faults, BUT...when you are serving the public, who spend -a lot of-their hard earned dollars to go to an expected 5star, are shown pictures of an exotic looking, beautiful resort...with 5 star service, it is very upsetting to find out you've been 'duped', and couldn't have done nothing about it, or/and nothing will be done about it...
I am looking forward to the response the 'management' will give for this "review"...and will be keeping it in my records and papers that I will be bringing with me on my already booked vacation. I have been travelling during this time for a number of years and have stayed at many 4-5star locals, and am fully aware of the expectations of a 5star. I will also be speaking up if this resort doesn't seem to be 'stepping-it-up' as a commen thread in the 'management replies' have mentioned that the "new management will be addressing these issues. I hope this is not just a way to dupe people any further!!! I do not enjoy a "FOOLS PARDON"!!! I AM NOT A FOOL AND WILL NOT BE FOOLED!
I WILL be writing a review with my comments/opinions (and hopefully no complaints) about this resort when we return in early April....
I would very much appreciate your advise and suggestions on a great and memorable vacation. I will be travelling with my 5 year old boy as well, if anyone has suggestions on outings?
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