Stayed at this resort for the first 2 weeks in January. Very happy with our choice. Topnotch service and staff, starting at the top with Jaume the GM right down through the entire staff.
David was one of our 2 butlers and although new in his position anticipated all of our needs and exceeded all of our expectations. We enjoyed all of his daily surprises and all interactions with him, we consider him a friend now. Joel was our 2nd butler, they work alternate days. He set us up with a beautiful lobster dinner in our room. He went on vacation the 2nd week but we were well looked after by David even on his days off.
Orestes and Otsamy best bartenders and servers around, always hustling, always smiling. They cover the pool area and small beach by pool. The fellow working the grill by pool bar also friendly and eager to please guests, sorry I forget his name. Yaiset at the towel counter always so upbeat and smiling. Navy, so much fun to play pool volleyball with. Also Monday afternoons the 2 dancers from the Monday night Michael Jackson show play volleyball, they are incredibly talented athletes and a lot of fun too. Luis and Nadruska, thank you for your service every morning at breakfast. Mario in lobby bar as well as Lizorios(spelling?) appreciated your professionalism. Yami at the front desk, always a pleasure to chat with on days you were working. Yunior and Lester at Los Caribes, enjoyed your service. Armando, the smiling gardener always a great way to start the day coming out of our room and having a morning chat. And of course Carlos, the amazing saxophone player at Sunset everyday and we were lucky enough to caught at several dinners. So many more staff who made the 2 weeks very special, sorry I can't name everyone. These staff work incredibly long days, anywhere from12-24 hrs straight. The commute for most of them is 2 hrs to work and 2 hrs home. Amazing that they still have the energy and positive attitudes everyday.
The resort itself is very well maintained and super clean. The beach unfortunately not great, weedy, rocky. Sunset beach especially muddy and smelly. But the Melia Santa Maria beach was amazing! Beautiful clear water and sand, lots of room. The lifeguards always around to help you move your chairs and dust of the sand. They have the kayaks, water bikes and hobiecats here. Nestor at the beach bar is awesome, Osvaldo at the beach restaurant went out of his way for us each time we saw him. Orlando from activities, had so much fun with you and David at the baseball game and enjoyed our lunches with you. The short shuttle ride to this resort is well worth it. The food at lunch was actually much better here as well, more options on the grill and open outdoor dining.
If you are a morning coffee drinker grab your cappuccino from lobby bar on your way to breakfast. Much better than the stuff they serve at breakfast restaurant. Avoid the Cuban menu at Los Caribes on Friday nights, ironically that was worst food we had. The menu rotates and it was very good on other nights though. The Japanese restaurant was very good, French Bistro was so so.. Romantic, not so Romantic and the food was disappointing but Carlos was playing the sax so that made up for it.Italian at Las Dunas was really good. Only ate at Navigantes once and food was good but it was weird there was no music playing, we preferred Los Caribes because they had live music with dinner.
Enjoyed the Buenavista very much for the quiet, the service, the staff. Loved having the option to go to the Santa Maria for the beach and a little more action but the same great service.
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
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- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria