We decided to go to this resort since it is a small boutique hotel that did not require a tremendous amount of walking.( I am 7 months pregnant) We wanted a relaxing place with a beautiful beach. We have been to Cuba 11 times. We have also stayed in this area 4 times at the other 2 Melia hotels as well as the Husa (formerly the Barcelo). This is by far, THE BEST experience we have ever had while on a vacation. We HIGHLY RECOMMEND this resort to anyone who is looking for a quiet, peaceful and relaxing vacation. We would return in a heartbeat!
The beaches are fabulous. There are three of them. Make sure you bring your mask and snorkel as there is amazing corals and fish. I am a scuba diver and I heard from other guests that went diving that the scenery around the hotel is better than you would see on any dive. One beach is long white sand and private. the other beach is very small but has great snorkelling. The last beach is great for sunsets. Every night, at sunset, there is a saxophone player and they bring champagne to the beach.
WOW! Is all I can say. We were amazed with the rooms. There is a huge king size bed with a flat screen tv, a sitting room/area, a walk-in closet with a safe, a jacuzzi tub with a beautiful window and an outdoor shower. The room is the biggest we have ever stayed in! I can't say enough about the outdoor shower. There is nothing like having a shower in the tropical air and under the stars. There is also a pillow menu. I ordered four to try to help me sleep. I was amazed with the pillows and linens. I have never slept so well. There is also a ceiling fan that we would turn on at night to help me sleep. Best rooms at any resort I have ever stayed at!
We really enjoyed the food at this resort. We had lobster four times! The two restaurants had amazing food and service. The lunch/breakfast place had a menu. We ordered an omelette every morning. We sat with Mary who remembered how we wanted our omelette! She was extremely attentive to our needs as are the whole staff. They are amazing! We also at the the sister hotels at the Japanese, the Romantico and the French. We would recommend the Japanese and the Romantico.
The maids did an outstanding job cleaning our room and leaving us beautiful towel designs. We also loved the turn -down service every night. We also noticed how beautiful and well maintained the resort it.
A special thank you to Armando, one of the gardeners, who always greeted us with a smile every morning. My husband runs a landscaping business. We can appreciate that all workers deserve to be treated with respect. We did our best to tip everyone. We also brought many gifts in our luggage. (20-30 gifts such as creams, markers, hats, chocolates, toys etc) We gave them to many workers in the hotel.
We were extremely impressed with the manager who makes a point to talk to guests on a regular basis. It goes to show you how much customer service is a priority at this resort.
We really loved the butler service. A special thanks to Javier and the other butler who ran me two special bubble baths with flowers. We also were treated to wine in our room and cheese and fruit plates! All you have to do is dial 700 for royal service and everything will be delivered to your room. On two occasions, we missed lunch so we ordered pizzas that were delivered hot and fresh to our room. We also liked how our fridge was restocked daily with beer, pop, water and juices!
We also want to remind visitors to generously tip the workers. Yes this is an all-inclusive but many workers make only twenty dollars a month. They rely on our tips. We noticed many travellers enjoying fabulous service but not tipping? What is wrong with you people! I would recommend that you bring extra shoes, baby clothing, clothing, toys, etc. with you. These things are greatly appreciated by the Cuban people working at the hotel.
I can not say enough about this hotel. It is a true five star. From the moment we set foot on the property to the moment we left, we were treated like royalty. Thanks to all the staff who made our trip so enjoyable!
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria